MULTICRITERIA DECISION MODEL FOR PRIORITIZATION OF QUALITY OF WORK LIFE ACTIONS
Quality of Working Life; MCDA; Portfolio; Resource Allocation; Prioritization.
Several public administration agencies and entities have developed Quality of Working Life – QWL and occupational health programs. Such programs aim, in short, to improve the well-being of workers in the organizational environment and, therefore, the quality of the service provided. The operationalization of these programs usually deals with numerous challenges of decision, between then which projects and actions should be prioritized, meeting the organization's criteria and needs, under some restrictions. This work proposes to develop a multicriteria decision-making support model capable of helping to prioritize QWL actions in the context of a federal educational institution, with about 3 thousand civil servants. The specialized literature indicates that the most used methods in Operations Research in the context of complex decision making are characterized by approaching the solution of decision problems through multiple criteria, encompassed by the term Multiple Criteria Decision Analysis - MCDA. For the modeling, the constituent elements of the problem will be explored, such as the objectives, criteria, alternatives, decision actors, intrinsic restrictions and uncontrolled factors. It is expected that the proposed model may be subsidiary to the composition of a portfolio of actions capable of meeting the defined objectives, providing opportunities for the institution to improve the effectiveness of actions in the area of QWL and occupational health, and the search for the management of the resources efficiently, mainly in a context of budget constraint.