Model for evaluation and monitoring of the processes of Virtual learning environment - VLE: a case study in the AVASUS.
Virtual Learning Environment, Distance Learning, Processes Management, Operations Management.
The Distance learning model displayed significant growth in the last years and, consequently, the current circumstances are favorable for the dissemination of courses and platforms. As such, this moment demands refinement of the mechanisms of course quality evaluation, and intuitive platforms of E-learning. In this scenario, AVASUS – Ambiente Virtual de Aprendizagem do Sistema Único de Saúde [Virtual Learning Environment of the Brazilian Unified Health System] - aims to improve the qualification of professionals and students, management and assistance in the Unified Health System (SUS), promoting integrated and accessible knowledge in healthcare education. The objective of this research is to develop a model for the evaluation and monitoring of processes in the Virtual Environments of Learning (AVA), and to implement it in AVASUS. Thus, the following steps were taken: mapping of the process from content creation to the insertion of AVASUS courses, definition of the indicators for each step of the process, preparation and implementation of a action plan, verification of the impacts of the action plan and development of the model for evaluation and monitoring of processes. The execution of this research generated positive impacts, such as: optimization of processes of VLE, improvements in the quality control of VLE, improvements in student learning, as well as a reduction of the academic gap about Operations Management in the Distance Learning in the literature.