Banca de QUALIFICAÇÃO: JOCIGLEUSON ALVES DE OLIVEIRA

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
STUDENT : JOCIGLEUSON ALVES DE OLIVEIRA
DATE: 29/11/2019
TIME: 10:30
LOCAL: NEPSA II
TITLE:

USER SATISFACTION IN USING THE SERVER PERFORMANCE EVALUATION TOOL: AN ANALYSIS IN A PUBLIC GIGHER EDUCATION INSTITUTION

KEY WORDS:

Information System Evaluation, User Satisfaction, Workaround Behavior and Performance Evaluation.

PAGES: 87
BIG AREA: Ciências Sociais Aplicadas
AREA: Ciência da Informação
SUMMARY:

The literature presents users as the factor that has gained a prominent role in organizations, and is currently considered essential when acquiring or creating information systems by both private and public sector companies. This study aims to highlight the satisfaction of the technical-administrative servants and their immediate bosses in using the performance evaluation tool available at the SIGRH of the Federal Rural University of Semi-Arid - UFERSA. In order to reach the objective, the information system evaluation model of DeLone and McLean (2003) will be partially used, including workaround behavior as a new component for measuring user satisfaction. The research is descriptive with a predominantly quantitative approach through data survey (survey), where for data collection will be used a questionnaire composed initially with 56 questions in order to assess what impacts the constructs System Quality; Quality of Representational and Contextual Information; Quality of Service and Workaround Behavior have on User Satisfaction. As data analysis methods will be used the multiple regression technique and also the principal component analysis technique which is a kind of factor analysis technique.

BANKING MEMBERS:
Presidente - 1149369 - ANATALIA SARAIVA MARTINS RAMOS
Interno - 3636721 - DANIEL DE ARAUJO MARTINS
Externo à Instituição - ROOSEVELT BEZERRA DA SILVA FILHO