Banca de DEFESA: MARIA ISAURA OLIVIA SOUSA E SILVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : MARIA ISAURA OLIVIA SOUSA E SILVA
DATA : 16/10/2019
HORA: 15:00
LOCAL: NEPSA II
TÍTULO:

INTELLIGENCE AUDIT IN THE DRUG INFORMATION SERVICE AT THE UNIVERSITY HOSPITAL ONOFRE LOPES 

PALAVRAS-CHAVES:

Intelligence audit. Audit information assets. Information and knowledge management. Drug information services.

PÁGINAS: 162
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Ciência da Informação
RESUMO:

Information when strategically applied can add value and turn into intelligence to aid decision-making, problem solving, innovation development, and advantage. In a scenario where everyone can create, access and share information and knowledge, while the time available to select, evaluate and use them in a relevant and productive manner becomes increasingly scarce, effective management of these resources is a challenge. of major importance. In this sense, drug information centers and services in a hospital setting are specialized units that aim to provide objective, relevant and updated information to meet the demand of the institution and professionals in health care. The general objective of the study is to audit the Drug Information Service inserted at Onofre Lopes University Hospital regarding its contribution to the practice of health care in the hospital community. To this end, the intelligence audit method proposed by Carvalho (2010) was applied, as it allows a holistic approach to all the elements necessary for the planning and evaluation of information units. This is a descriptive study with a qualitative and quantitative approach. The scope of the audit was defined from the perspective of the organization, while the aspects to be audited were related to the following components: actors; processes; information resources; and technologies. Regarding the authors, the informational behavior of health professionals (doctors, nurses and pharmacists) and their perception about the audited unit was verified, using the questionnaire as a tool for data collection. To analyze the information flow provided to users, a documentary analysis of the process was performed and compared to the information flow model proposed by the author Adriana Beal (2008). A situational analysis was performed using benchmarking to compare similar services in terms of structure and activities, which made it possible to identify the strengths and weaknesses of the unit. In general, the finding of the facts identified in the audit supported the elaboration of the guide for the implementation of the recommendations for improvements aimed at improving the service and its adequacy and adaptation to changes in the institution, its surroundings, and the users it is intended to serve.

MEMBROS DA BANCA:
Presidente - 1323825 - ANDREA VASCONCELOS CARVALHO
Externo à Instituição - LILLIAN MARIA ARAÚJO DE REZENDE ALVARES - UnB
Interna - 1225081 - LUCIANA DE ALBUQUERQUE MOREIRA