Banca de DEFESA: FERNANDA DE MEDEIROS FERREIRA AQUINO

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : FERNANDA DE MEDEIROS FERREIRA AQUINO
DATA : 13/09/2019
HORA: 14:30
LOCAL: NEPSA II
TÍTULO:

Information and Reference Behavior Services at Zila Mamede Academy Library: study of users' informational behavior aiming normalization service improvement

PALAVRAS-CHAVES:

Libraries – Reference Service. Academic Libraries - User Study. Informational Behavior. Information Management.

PÁGINAS: 170
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Ciência da Informação
RESUMO:

This study deals with information informational behavior in the area of Information Science as a contribute to information management. Thus, the research aims to improve the Reference Services at Zila Mamede Central Library, an academic library at Federal University of Rio Grande do Norte-Natal in Brazil. This is done by means of a proposition related to normalization services. The methodology used was an exploratory, applied research with a qualitative approach, based on the quadripolar method. The research universe was formed by the Brazilian public academic libraries and the sample was composed by the libraries that have the Centralized Library, as well as by the users who used the Information and Reference Services at BCZM in the time period of June to July 2018. The research mapped and analyzed institutional websites. The information collected was analyzed through content analysis as well as descriptive statistics with simple arithmetic mean and percentages. Results indicate that users engage in current digital technology. This emphasizes the importance of implementing real time virtual services. Website and library staff analysis demonstrate that simple actions that aim to enable normalization process on behalf of users should be implemented such as open document templates, guides, referral managers and video lessons. However, users stressed the importance of publicizing reference services in order to better achieve success, community engagement as well as enhance virtual reference services.

MEMBROS DA BANCA:
Externa à Instituição - ELIANE BEZERRA PAIVA - UFPB
Interna - 1132649 - GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
Presidente - 1225081 - LUCIANA DE ALBUQUERQUE MOREIRA
Interna - 1225695 - MONICA MARQUES CARVALHO GALLOTTI