Banca de DEFESA: MARCIA VALERIA ALVES

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : MARCIA VALERIA ALVES
DATA : 30/08/2019
HORA: 09:00
LOCAL: Room H2, Class Sector 5
TÍTULO:

Proposition of a portifolio of tools and practices of knowledge management for the Central Library Zila Mamede (BCZM)

PALAVRAS-CHAVES:

Knowledge Management. University libraries. Tools and Practices of Knowledge Management.

PÁGINAS: 202
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Ciência da Informação
RESUMO:

The University libraries are institutions knowledge providers and organizers that need knowledge for their daily activities and also to add value to their processes, products, and services. Thus these organizations need to provide appropriate environments for better management of their intangible resources. Knowledge Management (KM) is a strategy that helps in this process, as it works with the access, generation, incorporation, and transfer of knowledge in the organizational scope. Some tools and practices facilitate KM's work within knowledge organizations. Given this research aimed to propose a portfolio of KM tools and practices for the Central Library Zila Mamede (BCZM). The research approach was qualitative and quantitative, descriptive. The instruments chosen to achieve the objective included an interview directed to the director and coordinators of BCZM, as well the application of a questionnaire directed to the effective library servers. For the interview, data analysis was performed using Bardin Content Analysis (2011). Overall, it was possible to analyze that managers do not yet have a full understanding of KM, as most of them could not mention KM tools and practices. Managers also identified the main difficulties encountered in the library in acquiring, creating, storing, sharing and using knowledge. Regarding the analysis of the questionnaire data, it was performed using simple descriptive statistical analysis. From this instrument, it was identified, mainly, that the Dimension Individuals KM tools and practices have higher Frequency of use by the servers than the Dimension Processes of the organization and the Dimension Technology. While in the Degree of importance, the Process dimension of the organization was the dimension better evaluated by the servers than the other two dimensions mentioned. All results led to the construction of a Portfolio proposing various KM tools and practices in their respective dimensions (Individuals, Organizational Processes and Technology) and divided into three levels of BCZM implementation/strengthening and institutionalization suggestion, namely: KM tools and practices already satisfactorily used and suggested for institutionalization; KM tools and practices occasionally used and suggested for strengthening and institutionalization; and tools Tools few used or not used, but suggested for implementation/strengthening and institutionalization.

MEMBROS DA BANCA:
Interna - 1323825 - ANDREA VASCONCELOS CARVALHO
Presidente - 3636721 - DANIEL DE ARAUJO MARTINS
Externo à Instituição - ROOSEVELT BEZERRA DA SILVA FILHO