The democratization of citizen-oriented public management, including transparency and social control mechanisms, is a reflection of the importance which has gradually been attributed to information not only as an input of administrative activities, but also by its public character, both in public administration and in private organizations which, by legal determination, have the duty to provide certain information, since they provide public services or have public funding in order to practice their activities. The research took as a parameter the purpose of access advocated by the Brazilian Access to Information Law, considering its regulation by the state of Rio Grande do Norte, specifically, within the scope of the state legislative authority, as a way to contributing to administrative rationalization, agility and transparency in the access to information and preservation of the state's documentary heritage. From this perspective, this study focused on the documents management at the People Management Coordination of the State Parliament of Rio Grande do Norte, according to the objective of the law in order to verify if the way in which the documents are handled in the sector is able to ensure the access to public information. To answer the research problem, a qualitative study was developed. The research strategy used was a Case Study, the requests for information sent to COGEP during the year of 2018 were analyzed. It was found the percentage of attendance to the demands, as well as the reasons alleged by the coordination when not attending them. Based on this, it was possible to understand the reasons for any identified failures and to suggest recommendations for improvement.