Banca de DEFESA: JOSIMEIRE KALINA PEIXOTO DA SILVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : JOSIMEIRE KALINA PEIXOTO DA SILVA
DATA : 22/02/2019
HORA: 10:00
LOCAL: NEPSA II
TÍTULO:

ANÁLISE DO GRAU DE ACEITAÇÃO E USO NA IMPLANTAÇÃO DE SISTEMAS DE INFORMAÇÃO EM SAÚDE: UM ESTUDO EM UMA DIVISÃO DE SAÚDE NA PERSPECTIVA DO TAM 2

PALAVRAS-CHAVES:

Information system implementation. Critical issues to the success. Acceptation and technology use.

PÁGINAS: 144
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Ciência da Informação
RESUMO:

Information systems are important tools to manager information to the strategic plan process and to take decisions in the company. In the healthy institutions, this tool collaborates to the enforcement of the health manager ensuring more efficient and effective services. During system implementation, many factors contribute to the success or failure. To this, some theoretical models try to explain the success to adopt information system, analyzing customer acceptation and technology use, among them, it detaches Technology Acceptance Model – TAM and updated versions. Related to that, this study aims to, in general, analyze the final customer acceptation and system use in the Divisão de Saúde e Bem-estar at the Legislative Assembly in the Rio Grande do Norte. The methodological way in this research is a mix of approach, descriptive, a kind of action-research. To collect data, there is an application of a questionnaire, with free and direct questions, to the final customers system to understand their perceptions related to the use and system acceptation. There are, yet, semi structured interviews to the information technology staff to identify system critical issue. It analyzes data with a descriptive statistic to treat quantitative aspects and Bardin’s content to analyze qualitative data. Results point that customers says is a good system, but it needs some improvement. The more important contribution they found to use the system is the utility, but the image building there is no influence in the use behavior. Critical points that inhibit the system success are infrastructure failure, weak manager support, problems in the system structure and resistance of some customers to accept and use this system. To overcome, this study suggest change management, discussion among people involved in this process, more manager support, system implementations to became a better system and training the customers.

MEMBROS DA BANCA:
Presidente - 3636721 - DANIEL DE ARAUJO MARTINS
Interna - 1149369 - ANATALIA SARAIVA MARTINS RAMOS
Externo à Instituição - ROOSEVELT BEZERRA DA SILVA FILHO