Banca de QUALIFICAÇÃO: JOYCE WADNA RODRIGUES DE SOUZA

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
STUDENT : JOYCE WADNA RODRIGUES DE SOUZA
DATE: 06/11/2019
TIME: 14:00
LOCAL: Departamento de Saúde Coletiva
TITLE:

IMPROVEMENT CYCLE APPLIED TO PATIENT EXPERIENCE IN AN INTEGRATIVE AND COMPLEMENTARY HEALTH PRACTICES SERVICE

KEY WORDS:

Complementary therapies; Patient satisfaction; Quality Improvement

PAGES: 27
BIG AREA: Ciências da Saúde
AREA: Saúde Coletiva
SUBÁREA: Saúde Pública
SUMMARY:

Introduction: Comprehensive care is one of the main guidelines of the Unified Health System, Integrative and Complementary Health Practices (PICS) were officially introduced in SUS in 2006, through the National Policy of Integrative and Complementary Health Practices (PNPIC) .A The patient's experience is essential for the advancement of person-centered attention, encompassing aspects that permeate the sensations and perceptions, so that it is possible to estimate the extent to which they are receiving care that is respectful and consistent with their individual preferences, needs and values. Given this, it is important to add the assessment of patient experience to the scenario of integrative and complementary practices, paying attention to fundamental elements for the quality of health care, such as the effectiveness and safety of care. Objective: Apply the improvement cycle to the patient experience in a service of integrative and complementary health practices. Method: This is a research with quasi-experimental design, before and without control group, of qualitative type, which will be developed through the application of an internal quality improvement cycle in the Laboratory of Integrative and Complementary Practices in Health ( LAPICS), an Administrative Unit of the Department of Collective Health (DSC) linked to the Health Sciences Center (CCS) of the Federal University of Rio Grande do Norte (UFRN). For this, quality criteria will be used, evaluated before and after improvement intervention through a questionnaire applied to service users, with a sample (n = 30) for each evaluation, in a simple random way. Data from the first assessment will be collected after review and approval by the Research Ethics Committee in November 2019 and will be re-evaluated following an improvement intervention in March 2019. To check whether or not to hear improvement of the quality level will be performed. the calculation of the point estimate with a 95% confidence interval, as well as the absolute and relative improvement of each criterion, with the statistical significance being verified through the Z test. Expected Results: It is expected to know the perception of service users about aspects. regarding effectiveness, efficiency, ambience and patient-centered attention, so that they can intervene in non-compliant aspects, generating improvement for the service

BANKING MEMBERS:
Interna - 2262871 - ANA ELZA OLIVEIRA DE MENDONCA
Presidente - 6468813 - ANA TANIA LOPES SAMPAIO
Externa ao Programa - 2626690 - JANETE LIMA DE CASTRO