Banca de DEFESA: JULIA CARVALHO ALVES SOUSA PERDIGÃO

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : JULIA CARVALHO ALVES SOUSA PERDIGÃO
DATA : 04/10/2018
HORA: 15:00
LOCAL: Sala de Reuniões do DSC
TÍTULO:

Access to Speech and Hearing Care: Interventions for the improvement of Quality.

PALAVRAS-CHAVES:

Speech, Language and Hearing Sciences; Health Services Accessibility; Appointments and Schedules; Quality Improvement; Absenteeism. Waiting lists.

PÁGINAS: 33
GRANDE ÁREA: Ciências da Saúde
ÁREA: Saúde Coletiva
RESUMO:

Introduction: Quality improvement can be achieved through different groups of activities, including improvement cycles that allow quality problems to be detected, analyzed and intervened with a view to promoting better care. Access is one of the dimensions of Quality in Health Services and can be verified through two dimensions: socio-organizational and geographical.

Objective: Improving the accessibility in its socio-organizational dimension for an Ambulatory Service of Speech-Language Pathology in the city of Natal, state of Rio Grande do Norte.

Methodology: Quantitative study of the quasi-experimental type of time series resulting from a cycle of quality improvement. The quality level was assessed by means of criteria related to the absence rate at the consultations, appointment for screening and for initiation of speech therapy. The evaluations took place from January 2017 to August 2018 and the data collection was performed through reports issued by the scheduling program and waiting lists. The data were compiled and subsidized the delineation of run charts graphs by means of which the presence of patterns indicative of situations significantly different from the expected ones (p <0.01) and the compliance with the quality criteria were verified.

Results: The quality level established was achieved in some periods. No changes were observed with statistical significance in the behavior of the indicator when related to the interventions.

Conclusion: The changes in the organization of the Service and the monitoring Indicators show improvement in access, but there is still instability in the process highlighting the need for new interventions.

MEMBROS DA BANCA:
Presidente - 347772 - NILMA DIAS LEAO COSTA
Externo à Instituição - STELA MARIS AGUIAR LEMOS - UFMG
Interno - 911.028.804-00 - WILTON RODRIGUES MEDEIROS - UFRN