PERCEPTION OF PROJECT SUCCESS, STAKEHOLDERS AND COLLABORATION: A STUDY IN A HIGHER EDUCATION INSTITUTION
Project success. stakeholders. Collaboration. construction projects.
Project success has been widely discussed in the project management literature and the criteria used to evaluate success have been changing over the years. Stakeholder satisfaction has been discussed as an important criterion for project success. In addition, the complex nature of construction projects requires proper analysis of the various stakeholders and the collaboration between them to achieve the project's objectives and meet their needs and interests. Considering the above, this thesis is supported by three articles. Article 1 reviews the literature on the themes of project success, stakeholders and collaboration. Article 2 analyzes how the success of projects is perceived and what are the most important criteria for evaluating it. Article 3 analyzes the salience attributes (power, legitimacy and urgency) of stakeholders and how project collaboration occurs. To achieve the objectives, a literature review was carried out for article 1 and articles 2 and 3 are case studies at a Federal Institution of Higher Education-IFES. In the case study, data were collected through semi-structured interviews and document analysis. In this way, this thesis provided theoretical and practical contributions. From the theoretical point of view, it intends to contribute to the expansion of knowledge in the area by connecting the themes of project success, stakeholder theory and the concept of collaboration. From a practical point of view, it were identified the most important success criterias, the most relevant stakeholders and that collaboration is essential for positive results in projects.