The Home Health Care Routing Scheduling Problem
Vehicle routing, home care service, health worker routing, scheduling problem.
The Home Care Service is a health care modality with a set of prevention actions, rehabilitation, and treatment of diseases provided at home. With the advent of Covid-19, home care has become even more present, replacing hospitalization, and offering a more humanized type of care to people with stable clinical conditions who need medical care. On the other hand, this problem presents several challenges for the home care officies, such as: assisting patients within the working hours of health professionals, ensuring the satisfaction of patients and health professionals, impacting the quality of care, reducing the fleet of vehicles, or even the size of the team. The Home Health Care Routing Scheduling Problem determining, an integrated way, the allocation of health professionals to patients, along vehicles routes that will transport professionals. In general, this problem is solved manually, making the process inefficient and often generating unsatisfactory results.