Banca de DEFESA: RAFAEL MORAIS DA ROCHA FORMIGA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : RAFAEL MORAIS DA ROCHA FORMIGA
DATA : 30/04/2018
HORA: 09:00
LOCAL: Miniauditório do PPGAU/UFRN
TÍTULO:

ARCHITECTURAL PROJECT OF CENTRAL TELEATENDIMENTO WITH A FOCUS ON THE ENVIRONMENT AND THE COMFORT OF THE WORKERS

PALAVRAS-CHAVES:

Architectural Project. Telemaintenance. Ambience in architecture. Environmental comfort. Ergonomics.

PÁGINAS: 189
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Arquitetura e Urbanismo
RESUMO:

The following dissertation, which fits into the theme of corporate architecture, has as its final objective the development of the Contact Center's architecture project focused on ambience and environmental comfort. The justification for the development of this project is based on research that highlights the damage that this activity causes to the health of its workers, having as causes low environmental quality and work practices. From this, we seek concepts and new ways of creating the space focused on the health, well-being and productivity of its users. Corroborated by research, the concept of ambience and its compositional items to be applied in the architectural proposal is detailed, as well as the definition and reflection on environmental comfort and ergonomics in office environments. For the development of the architectural project, several steps were taken, starting from the reference studies and the design constraints, following throughout the design process, such as the definition of the architectural party, architectural programming, preliminary proposals, application and simulation of variants of environmental comfort, until arriving at the final project presented. It is, therefore, a building located in the city of Natal / RN, consisting of 210 employees and with an area of 3047.97m² distributed on three floors. The proposal uses elements of bioclimatic architecture, ambience and biophilic design in its composition, making use of a wooded inner courtyard, the use of adjustable brise-soleils in its facades and the promotion of permeability throughout all environments. In addition, it applies a new layout for the activity of telemarketing and its work bays, based on international studies that stimulate the incorporation of natural elements in the environment and the organic distribution of furniture. In this way, the architectural proposal reaches the specified objectives, concluding that it is necessary to rethink the work practices and space design for the contact center activity in Brazil, inspired by foreign practices that stimulate the promotion of well-being to employees and consequent productivity gain. 

MEMBROS DA BANCA:
Interno - 3549781 - BIANCA CARLA DANTAS DE ARAUJO
Presidente - 2140673 - GLAUCE LILIAN ALVES DE ALBUQUERQUE
Externo ao Programa - 3566112 - ISAIAS DA SILVA RIBEIRO
Externo à Instituição - RENATO DE MEDEIROS - UNIFACEX