Banca de DEFESA: RAÍZA CAROLINE SALVADOR DE OLIVEIRA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : RAÍZA CAROLINE SALVADOR DE OLIVEIRA
DATE: 26/10/2023
TIME: 14:00
LOCAL: videoconferência
TITLE:

EVALUATION OF THE IMPLEMENTATION OF THE MANAGEMENT PROGRAM AND QUALITY IMPROVEMENT (PGMQ) IN IMPROVEMENT UFRB AND UFRN INTERNAL AUDITS.

KEY WORDS:

Implementation Evaluation. Internal Audit. Quality Management and Improvement Program

PAGES: 135
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

The present work aims to evaluate the implementation of the Quality Management and Improvement Program (PGMQ) in improving the Internal Audits of UFRB and UFRN, together with the internal audit managers of the two IFES, which made up the object of the study. The universe was 02 IFES, which are implementing the PGMO, being UFRN and UFRB. The methodology adopted is classified in terms of objectives as exploratory; regarding procedures, case study and documentary research; and regarding the approach, qualitative. For data collection, institutional records (document analysis) and interviews with managers of the aforementioned Internal Audit Units were used as instruments. The data was processed through content analysis and document analysis. The results demonstrated that the institutions, in order to comply with internal and external regulations, needed to verify the level of capacity of their audits, in order to, based on this study, proceed with the preparation of the program. As a result, they developed measures and plans that could meet KPAs, aiming to improve audit activities, through internal and external evaluations. Furthermore, difficulties may be encountered in the preparation and implementation of the program, which may interfere with the effectiveness and quality of the work. It is concluded that the evaluation of the program in the Internal Audits of the institutions analyzed deserves attention, and it is important to assess the benefits, adopt measures to combat difficulties in preparation and implementation and establish guidance procedures for the units.

COMMITTEE MEMBERS:
Externa à Instituição - LIANA DE ANDRADE ESMERALDO PEREIRA
Interno - 2575537 - MARCOS FERNANDO MACHADO DE MEDEIROS
Presidente - ***.461.894-** - RICHARD MEDEIROS DE ARAÚJO - NENHUMA