Banca de DEFESA: MARCOS BUENO PINHEIRO PEIXOTO

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : MARCOS BUENO PINHEIRO PEIXOTO
DATE: 21/07/2023
TIME: 10:00
LOCAL: virtual
TITLE:

EXPANDED ANALYSIS OF THE STREET-LEVEL BUREAUCRATS (BNR) ACTIONS IN THE CONTEXT OF THE IMPLEMENTATION OF THE NATIONAL STUDENT ASSISTANCE PROGRAM (PNAES) AT THE FEDERAL UNIVERSITY OF CARIRI (UFCA).

KEY WORDS:

Street-Level Bureaucrats; implementation of public policies; National Program of Student Assistance.

PAGES: 121
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

In the implementation phase, there are the Street Level Bureaucrats, civil servants who are in direct contact with the user to provide services and benefits. It is noteworthy that the performance of these bureaucrats directly influence the implementation process and consequently the life of the citizen. This dissertation was a case study of qualitative analysis, with emphasis on the Street Level Bureaucracy (BNR), which aimed to analyze the performance of the Street Level Bureaucrats of the Federal University of Cariri (UFCA) assigned to Pro -Rectory of Student Affairs (PRAE) in the local context of implementation of the National Student Assistance Program (PNAES) based on the model of expanded analysis of the role of implementing bureaucrats proposed by Bonelli et al. (2019). Faced with the scarcity of studies on the implementation of public policies in the educational area and mainly in the PNAES, the study aimed to contribute to the improvement of this policy, based on the actions of these implementers, in addition to promoting new studies on the subject. The analytical model proposed by Bonelli et al. (2019) seeks to categorize the performance of these implementing bureaucrats from three dimensions: Structural, Individual and Relational. Data collection was carried out through document analysis and Focus Group with implementers of the UFCA PNAES and data analysis was carried out through Content Analysis. As a result, it was identified that the performance of these BNRs with direct participation in the allocative/normative decisions of the Program, from the alignment with the organizational interests of these professionals, escape the rule of the literature and contribute positively in the implementation. The Structural Dimension identified budgetary contextual recognition and the demands of the Program's actions and services by the implementing agents of the PNAES in the UFCA. The Individual Action Dimension was characterized by the influence of personal values, personal commitment with a sense of particular reward and the absence of norms related to professional regulations, rewards and punishments for public servants. The Relational Dimension verified the predominance of cooperative interactions of these implementers with students, among themselves and with other university bureaucrats in the execution of the PNAES.

COMMITTEE MEMBERS:
Presidente - 2842635 - FABIO RESENDE DE ARAUJO
Externa à Instituição - LIANA DE ANDRADE ESMERALDO PEREIRA
Interna - 2569281 - PAMELA DE MEDEIROS BRANDÃO