Banca de DEFESA: RAFAEL GUIMARÃES JANUARIO

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : RAFAEL GUIMARÃES JANUARIO
DATE: 30/06/2023
TIME: 10:00
LOCAL: videoconferência
TITLE:

STUDENT ASSISTANCE MANAGEMENT: FEDERAL UNIVERSITIES ADHERE TO INFORMATION SYSTEMS AS A FUNCTION OF THE RECOMMENDATIONS OF THE UNION'S GENERAL CONTROLLERSHIP

KEY WORDS:

Student Assistance Management. Information Systems. Pnaes. Federal Comptroller General.

PAGES: 227
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

This study aimed to: analyze the management of Pnaes from the adherence of federal universities to information systems, whose use has been recommended by the CGU in audits carried out in these institutions. The research had a descriptive-exploratory nature with a qualitative approach and outline with the participation of 60 of the 69 federal universities that currently exist. Data collection took place in two stages: at first, a documentary research was carried out on the Pnaes audit reports, which were prepared by the CGU, in which the indication of the use of information systems in the management of selection processes and benefit payment selection; monitoring and follow-up of beneficiaries; and evaluation of Pnaes; the second stage consisted in the application of a follow-up with open and closed questions that were sent, through the Electronic System of the Citizen Information Service (e-SIC), to the sectors that manage the student assistance of the 69 federal universities surveyed and had as a objective to identify the level of adherence of universities to information systems in the management of Pnaes processes; the data collected in the two stages of the research were analyzed using the content and contour analysis technique with the support of an excel spreadsheet. The results of the work indicate that, from 2016 to  2022, there was an increase in the use of information systems by at least 20% in the four Pnaes management processes that were investigated, on the other hand, 07 institutions did not have any information system management system for Pnaes and 80% of the universities still did not use systems to carry out a Pnaes evaluation. Despite the difficulties imposed by the absence of information systems, it is concluded that the institutions have been using other alternative tools in order to guarantee the execution of the Pnaes management processes.

COMMITTEE MEMBERS:
Externa à Instituição - LEDJANE LIMA SOBRINHO - UFCA
Presidente - 1064645 - ALINE VIRGINIA MEDEIROS NELSON
Interno - 2575537 - MARCOS FERNANDO MACHADO DE MEDEIROS