Banca de DEFESA: ANTONIO GERSON BEZERRA DE MORAIS

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : ANTONIO GERSON BEZERRA DE MORAIS
DATE: 28/02/2023
TIME: 09:00
LOCAL: videoconferência
TITLE:

The Ombudsman within the scope of the Federal University of Cariri: instance of Strategic Management?

KEY WORDS:

Strategic management; Public Ombudsman; Ombudsman's role in universities

PAGES: 89
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

The process of consolidation of public ombudsmen in Brazil is recent and, more specifically, of ombudsmen in public universities, so that one can observe gaps in studies on the performance of ombudsmen and their management models. The (re)knowledge of the realities and potentialities of the ombudsman in universities is important to understand its services in a strategic and institutional way, as a product of great relevance of the institution. That said, the present research has the general objective of understanding whether the ombudsman has acted as an instance of strategic management, in the interrelationship with the organizational strategic level of the Federal University of Cariri - UFCA. The methodology is characterized by a qualitative approach, with an exploratory and descriptive nature. As for the means of data collection, the research is classified as documental and field, configuring itself in a case study. The textual analysis took place through similarity analysis, using the Iramuteq software. The institutionalization of the UFCA Ombudsman was analyzed; the management of UFCA ombudsman services; as well as the interrelationship between the ombudsman and the UFCA. The results show that in terms of institutionalization, the organizational locus of the UFCA ombudsman is formally inserted in the institutional organization chart of the University, administratively linked to the institution's senior management, the Rectory; participates in decision-making in the management of services and public policies, which denotes its relevance over other bodies and sectors, minimizing hierarchical layers in the organizational context; it is concluded that the institutionalization of the Ombudsman/UFCA has recognized relevance as an instance of the body's governance, which it denotes. With regard to the management of ombudsman services, it was analyzed under the aspects of processes, transparency and information management, elements of strategic management, it was concluded that there is a gap between the elements that characterize the institutionalization of the ombudsman at the strategic and the performance of its services, verifying some operational deficiencies, mainly regarding the deadlines for publishing management reports, which has an impact on the transparency and even the credibility of the ombudsman and the institution. After analyzing the interrelationship between the ombudsman and the UFCA, in the light of the managers' perception, the results are clear when demonstrating the nuances about management that are not fully perceptible to managers, especially with regard to governance of services, processes and strategic management within the scope of the ombudsman.  Given the results presented, it is understood that the UFCA ombudsman has the potential to act as a strategic management instance in the interrelationship with the UFCA's strategic level.

COMMITTEE MEMBERS:
Presidente - 1754953 - HIRONOBU SANO
Externo à Instituição - JAMES BATISTA VIEIRA - UFPB
Interno - 1750458 - THIAGO FERREIRA DIAS