Banca de DEFESA: ELIANE LEANDRO DE MATOS

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : ELIANE LEANDRO DE MATOS
DATE: 29/08/2022
TIME: 10:00
LOCAL: videoconferência
TITLE:

Conflict management at UFCA: the relationship between intragroup conflict and management styles from a network perspective

KEY WORDS:

conflict management, management styles, intragroup conflict, networks.

PAGES: 140
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

This work aimed to analyze the relationship between intragroup conflict and conflict management stylesof civil servants at the Universidade Federal do Cariri. It started from the understanding that conflict is asocial phenomenon, inevitable, complex and unpredictable, which occurs in different contexts,organizational or not, having the ability to influence the quality of processes, products and relationships.Within organizations, from a systemic view, conflict can have dysfunctional or functional effects, requiringattention to the treatment given to conflict situations, so that they are led to beneficial results for individual and organizational performance. The research adopted the quantitative method, being applied the Scale of Intragroup Conflicts (ECIG), which investigates the conflicts in the task and relationship dimensions; the Rahim Organizational Conflict Inventory (ROCI-II), which investigates five styles of conflict management: Domination, Evasion, Accommodation, Negotiation, and Integration; and sociodemographic and functional issues. In data analysis, a non-linear methodological approach was adopted for complex objects of study. Thus, the data were submitted to a network analysis through the RStudio software, to verify the associations between them and identify which are the most influential variables in the set. The analysis of the results showed a one-dimensional structure of the conflict, corroborating with several studies that verified that one dimension of the conflict can be confused and transformed into the other. In the descriptive analyses, it was observed that the amounts of conflict perceived by the servers remained at low levels for both task conflict and relationship conflict. As for management styles, high frequencies were observed for more than one style, which can be explained by the use of more than one conflict management style by the participants. It was found, however, that only four styles were identified: Integration, Evasion, Accommodation and Domination, with the Integration style being the most frequente among the participants. In summary, the highest frequencies indicated that most participants (>60%), in the relationship with co-workers, agree to collaborate seeking decisions acceptable to all (65.1%), to try to avoid disagreements (64.3%) and in exchanging precise information to reach solutions to problems together (63.9%). The network analysis showed that there are no decisive correlations between intragroup conflict, conflict management styles and sociodemographic and functional variables. After analyzing the network correlations, measures of centrality, strength and expected influence were verified, in order to identify the most influential variables in the network. It was found that the sex variable is the one with the least strength and that the education variable has the least expected influence. The variables with the greatest expected influence were g5 (integration behavior, value = 1.09), c2 (personal friction, value = 0.90), c11 (disaffection, value = 0.90) and g17 (avoidance behavior, value = 0.89). The expected influence measures indicate the most sensitive and influential nodes (variables) in the entire network. The identification of these variables in the researched sample indicates the strategic points to be considered in the planning of interventions by the organization. Based on this, actions are suggested for the diagnosis of conflict relationships, as well as actions for the development of individual and group competences for conflict management.

COMMITTEE MEMBERS:
Externa à Instituição - LIANA DE ANDRADE ESMERALDO PEREIRA - UFCA
Interna - 6350673 - MARIA TERESA PIRES COSTA
Presidente - 1697892 - MARIANA MAZZINI MARCONDES