Banca de DEFESA: ITALO FILIPE SILVA UMBELINO DE FARIAS

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : ITALO FILIPE SILVA UMBELINO DE FARIAS
DATE: 23/05/2022
TIME: 14:30
LOCAL: videoconferência
TITLE:

OPERATIONALIZATION OF COMMITMENT, SETTLEMENT AND PAYMENT ACTIVITIES AT IFRN: A NEW LOOK AFTER THE IMPLEMENTATION OF ELECTRONIC PROCESSES

KEY WORDS:

Eletronic Processes; Procedural Flow; Manual; Notation BPMN.

PAGES: 194
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

The implementation of electronic processes enabled new ways of thinking about the management of activities by public organizations. New possibilities of procedural flow that consider the distribution and execution of activities among the servers of the IFRN, regardless of the geographic location and campus of the server's capacity, can be made feasible seeking the efficiency and/or effectiveness of the institution's processes. With this vision, this intervention project delivers as a technical product a manual that demonstrates the execution of commitment, settlement and payment activities, in a shared and collaborative way, between the servers of the responsible area of the Parelhas and Lajes campuses of the IFRN. To this end, bibliographic, documentary and action research were used with an applied, exploratory and descriptive character. The elaboration of the manual was based on three moments. First, we sought to understand issues related to the processes and their mode of action, through the analysis of institutional documents, legislation applied to the subject and electronic processes, between the years 2018 to 2021, as well as through content analysis, which extracted the perceptions and suggestions of a focus group formed by servants who know the procedural flow. In a second moment, the current procedural flow and the proposed one of these activities were modeled, adopting the Business Process Model and Notation (BPMN) notation. With the information gathered and the graphical representation of the models, a provisional manual was prepared to carry out the activities and test the possibility of execution with the proposed model. Finally, suggestions for improvement were requested from the participants who carried out the activities, which were considered to obtain the final product of this project. In this way, it is expected that the results of this intervention project generate reflection and contribution to the entire IFRN, considering that the integration of the efforts of the servers in the execution of the demands in a shared and collaborative way can contribute to the segregation of activities between the servers of the area, to speed up the processing of processes in situations where the coordination is with a reduced staff, in addition to promoting new studies aimed at standardizing routines, elaboration of internal manuals in the sector and the modeling of processes in organizations.

BANKING MEMBERS:
Externa à Instituição - ANNA CLAUDIA DOS SANTOS NOBRE
Presidente - 2575537 - MARCOS FERNANDO MACHADO DE MEDEIROS
Interno - 010.461.894-92 - RICHARD MEDEIROS DE ARAÚJO - NENHUMA