Banca de DEFESA: SILVIA LETICIA ABREU DE OLIVEIRA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : SILVIA LETICIA ABREU DE OLIVEIRA
DATA : 15/04/2019
HORA: 14:00
LOCAL: NEPSA I - Sala 1
TÍTULO:

ANALYSIS OF THE ACTIVITY OF THE PUBLIC OMBUDSMAN'S OF THE FEDERAL INSTITUTIONS OF EDUCATION AS INSTRUMENTS OF DEMOCRATIZATION OF THE SOCIAL PARTICIPATION

PALAVRAS-CHAVES:

Social participation; Public Ombudsmen; Federal educational institutions.

PÁGINAS: 137
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Administração
SUBÁREA: Administração Pública
RESUMO:

The present study, which is part of the qualitative and quantitative research, aimed to analyze the implication of the quality of the communication channels of the Ombudsman's offices of the federal teaching authorities in their performance in the perspective of social participation. The sample surveyed was 104 units with representativeness in all states of the federation. In this way, the methodological paths were traced to reach each of the chosen stages: bibliographic research on Ombudsman and participatory theory, documentary research and the use of three information banks that served as sources of data collection: (i) refers to the institutional sites of all the municipalities of the sample, using the Internet analyzed through descriptive statistics with absolute and average numbers; (ii) the "Resolved Panel" made available by the CGU with results from the "e-Ouv" system, where individual surveys were carried out for each of the institutions covering the years 2016 to 2018 and the results were presented by analysis unit, for region, and by rankings, by absolute numbers, relative, in percentage, by average and by content analysis; (iii) microdata made available by CGU. As for the results of the first stage, which consisted of verifying the accessibility to the Ombudsman's offices of the federal teaching authorities through the institutional sites of each of the 104 institutions that composed the sample surveyed. For this stage the main results pointed out that about 20% of the institutions do not provide other forms of communication besides the electronic form. With regard to the second stage, which took place through consultation with the "Resolved Panel", the main results point to a large discrepancy between the most demanded and least demanded institutions. In addition, the incidence of noncompliance with response times is high, especially for the three types of manifestation plus demands, with a higher prevalence for the Complaint type. Regarding the ranking between the types of manifestation, the prevalent result in the two networks was for the Complaint type, in all regions of the country. In order to comply with the third stage in which the results of the last CGU survey concerning the evaluation of the communication channels used by the Ombudsman's Office were used, most Ombudsmen do not meet the 40% required items related to the communication channels, indicating the need to improve this mechanism. Another result in this stage was that there was a negative correlation between the evaluation of the channels and the mean response time, showing that the better the channels evaluated, the shorter the response time in days. Therefore, it is concluded, based on the analysis of the three databases consulted, that the communication channels of the Ombudsman's offices of the federal teaching authorities show a solid performance, especially after the implantation of e-Ouv.

MEMBROS DA BANCA:
Presidente - 2842635 - FABIO RESENDE DE ARAUJO
Interno - 2290876 - ANTONIO ALVES FILHO
Externa à Instituição - ANNA CECILIA CHAVES GOMES