Banca de DEFESA: DANIELLE CRISTINA RODRIGUES MARQUES

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : DANIELLE CRISTINA RODRIGUES MARQUES
DATA : 24/05/2018
HORA: 09:30
LOCAL: Nepsa 1
TÍTULO:

MAPPING OF PROCESSES IN THE PUBLIC SECTOR: A PROPOSAL FOR THE PROCESSES OF ACQUISITIONS OF MATERIALS OF THE FEDERAL INSTITUTE OF EDUCATION, SCIENCE AND TECHNOLOGY OF PARAÍBA - CAMPUS DE PRINCESA ISABEL

PALAVRAS-CHAVES:

 

Process Mapping, Materials Acquisition, Business Process Management Notation (BPMN)

 

PÁGINAS: 80
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Administração
SUBÁREA: Administração Pública
RESUMO:

The present study analyzes, from the mapping, the processes of material acquisitions of the Federal Institute of Paraíba - Campus de Princesa Isabel, in order to present a proposal of intervention that allows improvements to the process. Process mapping consists of identifying how the processes are performed, graphically representing the activities and the responsibility in the execution of the processes. It also enables organizations to know, develop and improve their work routines, achieving the desired results, with optimization of time, minimization of failures, identification and elimination of bottlenecks. This tool also provides an overview of the process, making public all the activities developed in the organization. To represent graphically the mapped process was used the notation Business Process Management Notation (BPMN) which is a widely accepted notation for process modeling, and is even used by the Federal Government in the Gespública Process Management Guide. The present research has a descriptive and applied nature, using the qualitative approach, characterizing itself as a case study. For data collection, individual interviews were conducted with a semi-structured script, as well as a focus group, with servers filled in five administrative coordinations. From the analysis of the current situation of the process (As Is), the main problems were identified, suggesting improvement actions and the redesign of the process (To Be).

MEMBROS DA BANCA:
Externo à Instituição - BRUNO CAMPELO MEDEIROS - IFRN
Presidente - 2575537 - MARCOS FERNANDO MACHADO DE MEDEIROS
Interno - 6350673 - MARIA TERESA PIRES COSTA