Banca de DEFESA: ADALA NAYANA DE SOUSA MATA

Uma banca de DEFESA de DOUTORADO foi cadastrada pelo programa.
STUDENT : ADALA NAYANA DE SOUSA MATA
DATE: 06/12/2019
TIME: 08:30
LOCAL: Departamento de Saúde Coletiva (DSC)
TITLE:

TECHNOLOGIES FOR IMPROVING QUALITY OF COMMUNICATION SKILLS IN PRIMARY HEALTH CARE

KEY WORDS:

Communication; Professional-patient relationship; Quality improvement; Patient Centered Care; Primary Health Care.

PAGES: 140
BIG AREA: Ciências da Saúde
AREA: Saúde Coletiva
SUBÁREA: Epidemiologia
SUMMARY:

Communication skills used as an important tool for patient-centered health systems and services. An effective professional-patient relationship should consider the patient's needs, placing them as an active subject in the decision-making process of their healthcare. Improved care can be stimulated through assessment and training in communication skills that enable behavioral changes in clinical practice. This study aims to develop technologies to improve communication skills of primary health care professionals. It is structured in a two-phase methodological model. Phase 1 includes the Systematic Review study and the process of cross-cultural adaptation and validation, and phase 2, the construction of the training protocol. The implementation of the Systematic Review was designed to provide scientific information on effective communication skills training to improve the self-efficacy of health professionals. We included 5 clinical studies investigating the effectiveness of communication skills training by searching 8 databases, extracting information on time, content and assessment methods employed. The quality of the studies was assessed by Risk of Bias by RevMan software. The review pointed out that the programs include content related to the basic concepts of communication, contextualized to the context in which professionals are inserted, and patient-centered. They use student-centered learning strategies such as videos and role play, pointing to improved communication skills after the intervention. the process of cross-cultural adaptation and validation of the Self-Efficacy Questionnaire (SE-12) was performed using standard methodology, through the following steps: conceptual and item equivalence, semantic equivalence (translations, retranslations, formal appraisal, discussion and synthesis, and pretest), operational and idiomatic equivalence, and measurement equivalence through Cronbach's Alpha (α) internal consistency analysis and exploratory factor analysis. A viable instrument was produced for the Brazilian context, which after some adjustments was considered valid, presenting high internal consistency (α = 0.946), and factor analysis indicating a single dominant factor in SE-12, with high correlation between items. Phase 2 is the construction of a communication skills training program for health professionals, consisting of 2 content modules, which should address basic concepts and specific themes of communication through active learning methodologies. The program should be implemented through 3 meetings in each module, with follow-up at 12 months. The evaluation of the participants should take place in six moments, through the Self-efficacy Questionnaire (SEbr-12) and the Jefferson Empathy Scale. The systematization of scientific evidence, the construction of an accurate and useful measure to assess the self-efficacy of communication of health professionals, and the proposal of a communication skills intervention program can instrument the improvement processes that focus on focused care. to the patient.

BANKING MEMBERS:
Presidente - 2495705 - GRASIELA PIUVEZAM
Externa ao Programa - 2644228 - SIMONE DA NOBREGA TOMAZ MOREIRA
Externa ao Programa - 1674688 - TATYANA MARIA SILVA DE SOUZA ROSENDO
Externa à Instituição - SUELY GROSSEMAN - UFSC
Externo à Instituição - GILBERTO MARTINS SANTOS - UFSM