Banca de DEFESA: LEONARDO MARCOS DE MENEZES

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : LEONARDO MARCOS DE MENEZES
DATE: 30/10/2023
TIME: 09:30
LOCAL: https://meet.google.com/zkd-qevz-cnp
TITLE:

INFORMATIONAL NEEDS AND INFORMATION SEEKING BEHAVIOR: FOCUS ON THE PORTAL OF THE DEAN OF PEOPLE MANAGEMENT OF THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE

KEY WORDS:

information behavior; information seeking behavior; information management; users; Dean of People Management-UFRN.

PAGES: 125
BIG AREA: Ciências Sociais Aplicadas
AREA: Ciência da Informação
SUMMARY:

The core of the information society is characterized by the development and use of digital tools capable of enhancing and intensifying human capabilities to produce, consume and store information, and by presenting new conditions for it’s processing through the continuous improvement of available technologies. In this sense, the organizational environment is one of the contexts is perceived as the locus of these constant transformations and adjustments. The current scenario in which these organizations exist is increasingly demanding in terms of information quality, transparency, treatment, management as well as the behaviors associated with this process. In this context, ensuring full access to quality information within effectiveness has become a fundamental task, greatly affecting the functioning of these institutions. Thus, public institutions, as non-profit organizations, provide relevant services to society, including their internal and external users. In this type of organization, efficient management of information flows is essential for decision-making processes, requiring continuous and effective monitoring of the information that is produced, made available and stored. Thus, the present study aims to analyze the informational needs of internal users of the web page of Prorectory of People Managent at the Federal University of Rio Grande do Norte, considering the emotional factors proposed by Kuhlthau (1991). The methodology used was bibliographic research that dealt with Information Management, Information Behavior and Digital Information Environments. The research had a quantitative-qualitative approach of applied nature. In relation to the objectives, it is classified as descriptive and exploratory using a monographic method. To collect empirical evidence, a semi-structured questionnaire was applied to internal users of the web page of Prorectory of People Managent at UFRN. Data analysis was done using simple statistics. Results obtained indicate satisfaction on the part of the portal's internal users, but the need for improvement in the site's structure is raised, specifically in relation to content, layout and organization of thematic categories. It was realized that in the context of Information Behavior, Kuhlthau's model (1991) was essential, as it guided the identification of users' informational needs as well as the proposed solutions to fill such gaps. It was concluded that the objectives were achieved in their entirety and that with their products they can contribute to the improvement of informational tools and the optimization of information flows within the scope of the Federal University of Rio Grande do Norte, in addition to paving the way for future research that addresses and deepens the topic.

COMMITTEE MEMBERS:
Interno - 2086430 - FERNANDO LUIZ VECHIATO
Externa à Instituição - GABRIELA BELMONT DE FARIAS
Presidente - 1225695 - MONICA MARQUES CARVALHO GALLOTTI