Banca de QUALIFICAÇÃO: ALESON BELO DA SILVA

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
STUDENT : ALESON BELO DA SILVA
DATE: 19/10/2021
TIME: 09:30
LOCAL: Remoto
TITLE:

MULTI-CRITERIA DECISION MODEL FOR SELECTION OF EMPLOYEES TO DEVELOP OF HOME OFFICE WORK IN A CALL SERVICE COMPANY

KEY WORDS:

Support the decision; Telework; Home office. FITradeoff; Teleservice.

PAGES: 60
BIG AREA: Engenharias
AREA: Engenharia de Produção
SUBÁREA: Pesquisa Operacional
SUMMARY:

The world quickly experienced a change in the way of working due to a worldwide need caused by the coronavirus pandemic and the perception of advantages that telework (home office) presented itself to companies that work with processes and customer service. However, not all employees have the same adaptation and performance when performing their activities outside the company's premises and not adapting to work remotely can have negative consequences on the health of employees and, consequently, on the achievement of the organization's goals. With this scenario, the decision support multicriteria analysis presents itself as an application tool to the decision process in the selection of employees with the best profile for telework activities. This research aims to develop a multi-criteria decision model for selecting employees to work remotely in a telephone service company located in the state of Rio Grande do Norte / Brazil, based on the flexible elicitation concepts of the FITradeoff (Flexible and Interactive) method Tradeoff). FITradeoff is a method for eliciting scale constants that was created according to the scope of the Theory of Multi-Attribute Value (MAVT). Thus, it is expected that the model to be developed will be able to provide information to support the choice of employees to carry out work in a telework regime, based on consistent prioritization criteria, supporting decision-makers in defense of the choice made.

BANKING MEMBERS:
Interno - 1142787 - JOSE ALFREDO FERREIRA COSTA
Interno - 4859773 - RICARDO PIRES DE SOUZA
Externo à Instituição - RODRIGO JOSE PIRES FERREIRA