Banca de DEFESA: JURANDIR BARRETO GALDINO JUNIOR

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : JURANDIR BARRETO GALDINO JUNIOR
DATE: 22/03/2021
TIME: 14:00
LOCAL: google meet
TITLE:

APPLICATION OF THE QFD-FUZZY-SERVQUAL METHODOLOGY AS A QUALITY PLANNING TOOL IN THE SURGICAL CENTER OF THE UNIVERSITY HOSPITAL ONOFRE LOPES (HUOL)

KEY WORDS:
PAGES: 88
BIG AREA: Engenharias
AREA: Engenharia de Produção
SUMMARY:

In Brazil, many public hospitals constantly face problems related to high demand and scarce resources, which hinders the functioning of sectors such as the surgical center, since it is considered one of the most relevant pillars for the proper functioning of a hospital, due to its complexity, criticality, economic and social importance. Therefore, the management of all assets must be done accurately and with well-founded decisions. However, subjectivity and other difficulties present in decisions, make the management of hospital resources a challenge. That said, this work aims to propose the application of a hybrid approach, formed by the tools QFD, fuzzy logic and SERVQUAL as a decision support tool for planning the quality of the surgical center of Hospital Universitário Onofre Lopes (HUOL). In principle, to achieve this objective, it will be necessary to discover and analyze the main needs of the medical team working in the operating room, through the application of the SERVQUAL questionnaire, associated with the fuzzy logic. Then, the most relevant deficiencies will be transformed into entries for the QFD-FUZZY, where they will be translated into technical requirements. Soon after, the analysis of the relations between the inputs and the technical requirements will be made, to then generate the ranking of the actions with the greatest impact on improving the overall quality of the operating room. Thus, this work aims to improve the decision process to which hospital managers are subjected, since they deal with subjective decisions and therefore subject to error.

BANKING MEMBERS:
Presidente - 1229030 - HELIO ROBERTO HEKIS
Interno - 1142787 - JOSE ALFREDO FERREIRA COSTA
Externo ao Programa - 1752038 - CUSTODIO LEOPOLDINO DE BRITO GUERRA NETO
Externo à Instituição - ION GARCIA MASCARENHAS DE ANDRADE - UnP