Banca de DEFESA: HUGO FERREIRA DOS SANTOS

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : HUGO FERREIRA DOS SANTOS
DATA : 27/02/2019
HORA: 14:00
LOCAL: Sala 231- CTEC
TÍTULO:

Lean Six Sigma Framework proposal to apply in Brazilian Federal Judiciary

PALAVRAS-CHAVES:

LEAN SIX SIGMA, PUBLIC SERVICE, FEDERAL JUDICIARY.

PÁGINAS: 111
GRANDE ÁREA: Engenharias
ÁREA: Engenharia de Produção
RESUMO:

This dissertation is about the joint application of Lean Thinking and Six Sigma: Lean Six Sigma. Many services have high prices because they are slow, requests several resources, and often require rework to be delivered as the desired quality. The research aims to propose a framework for Lean Six Sigma application in outsourced services with labor residing inside Brazilian Federal Judiciary. To do this, we sought to identify the most appropriate tools for each stage of DMAIC cycle, applied to the service in focus type. This action research is exploratory and characterized by a quantitative and qualitative approach, based on an exploratory application in Federal Justice in Rio Grande do Norte Management Nucleus. For this purpose, we counted on topped-up roadmap, informal interviews, lean six sigma tools and in order to achieve the goal, belt system qualified supporters were incorporated. As results, this dissertation brought water reduction, temporal average and variability main cleaning process reduction, besides eliminating paper towels using and indicating powerful financial savings with Lean Six Sigma application inside Brazilian Federal Judiciary, as well as methodology benefits for Federal Justice in Rio Grande do Norte Management Nucleus.

MEMBROS DA BANCA:
Externo à Instituição - EDUARDO LOPES MARQUES - UFV
Presidente - 1148696 - FERNANDA CRISTINA BARBOSA PEREIRA QUEIROZ
Interno - 1714250 - JAMERSON VIEGAS QUEIROZ
Externo ao Programa - 1358062 - MARCO BRUNO MIRANDA CLEMENTINO