Banca de QUALIFICAÇÃO: HUGO FERREIRA DOS SANTOS

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
DISCENTE : HUGO FERREIRA DOS SANTOS
DATA : 26/04/2018
HORA: 09:00
LOCAL: Sala 222- CTEC
TÍTULO:

A Framework Proposition to apply Lean Six Sigma in Services with Resident Manpower in Goverment Area

PALAVRAS-CHAVES:

Lean Thinking, Six Sigma, Public Service

PÁGINAS: 53
GRANDE ÁREA: Engenharias
ÁREA: Engenharia de Produção
RESUMO:

This dissertation provides such a joint application of Lean Thinking and Six Sigma: Lean Six Sigma. Many services have high prices because they are unneficient, consume many resources, and often, require rework to be delivered with the required quality. The research proposes a Lean Six Sigma framework to apply in with outsourced workforce residing in Goverment Services. For this, we seek to identify as the most suitable tools at each DMAIC cycle stage for the type of service in focus. This is an action and exploratory research with quantitative and qualitative attributes, based on an exploratory application inside Federal Justice in Rio Grande do Norte.Management Center. For this purpose, a topped-up script was made, informal interviews were done, and intends to integrate qualified belt system supporters to achieve its objectives. As future results, this dissertation aims to revel more usefull Lean Six Sigma application in the Goverment Service, as well as the methodology benefficits for Federal Justice in Rio Grande do Norte Management Center.

MEMBROS DA BANCA:
Presidente - 1148696 - FERNANDA CRISTINA BARBOSA PEREIRA QUEIROZ
Interno - 1714250 - JAMERSON VIEGAS QUEIROZ
Externo ao Programa - 1358062 - MARCO BRUNO MIRANDA CLEMENTINO