Banca de DEFESA: HELOISA HELENA OLIVEIRA DA SILVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : HELOISA HELENA OLIVEIRA DA SILVA
DATA : 31/03/2017
HORA: 08:30
LOCAL: Sala D1-A
TÍTULO:

Supply Chain management Model for public hospitals network SESAP-RN based on ISO 9001:2015

PALAVRAS-CHAVES:

Supply Chain, Supply Chain Management, Hospital, Quality Management, ISO 9001

PÁGINAS: 90
GRANDE ÁREA: Engenharias
ÁREA: Engenharia de Produção
RESUMO:

The Brazilian public health has been experiencing a chaotic scene where SUS users have received assistance with poor standard of quality and essential inputs shortages. In parallel with this reality, health organizations have been concerned about the scope of strategies for improvement. Quality Management is included in the Supply Chain Management to optimize results and meet the expectations of customers. In this sense, the ISO 9001 standard, generically, enables the adoption of standards and quality management systems with focus in customer and better results. This work aims to identify the most relevant practices on Supply Chain Management, adopted by hospitals and standards to be inserted in the hospital care areas by the Rio Grande do Norte State Public Health Department – SESAP, with a view to Quality. For the accomplishment of this research, we realize a systematization of the articles published by Scopus database in the thematic area. Based on the collected data, a survey was conducted with the 23 public hospitals of the SESAP Network. We analyzed their responses using the Likert scale. The degree of importance was delineated by the degree of importance gave by the interviewee to each criteria present in the questionnaire. As a result, we elaborate a model for the Supply Chain Management of SESAP Hospitals in the ISO 9001 Quality Standard, thus contributing to a greater efficiency of the public resources applied in the public hospitals of the RN.

MEMBROS DA BANCA:
Presidente - 1777131 - MARIANA RODRIGUES DE ALMEIDA
Interno - 1229030 - HELIO ROBERTO HEKIS
Externo à Instituição - KLEBER CAVALCANTI NÓBREGA - UnP