Banca de DEFESA: RAIMUNDO ALBERTO REGO JUNIOR

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : RAIMUNDO ALBERTO REGO JUNIOR
DATA : 13/03/2017
HORA: 08:30
LOCAL: Sala D1-A- Setor IV
TÍTULO:

BUSINESS PROCESS MANAGEMENT (BPM): FRAMEWORK WITH GUIDELINES FOR IMPLEMENTING FEDERAL PUBLIC UNIVERSITIES

PALAVRAS-CHAVES:

Business Process Management, Public Sector, Public Administration, Process Office, Organizational Improvement.

PÁGINAS: 123
GRANDE ÁREA: Engenharias
ÁREA: Engenharia de Produção
RESUMO:

The adoption of business process management (BPM) by private companies has the main benefits of optimizing their resources without achieving their goals. This dissertation aims to propose a framework with guidelines for the implementation and operationalization of the BPM principles that aim at a process management in federal public universities. For the development of this dissertation, was carried out a traditional bibliografic review on the topics process office and organizational improvement, then a systematic bibliographic review on the theme business process management. In the field research was conducted in a case study at the Federal University of Rio Grande do Norte with a focus group session eith tem specialists dealing with process in public sector in order to validate the constraints and necessary elements of BPM in this implementation. As a result, we presente a BPM framework that includes the elements for its implementation in the University. These are: (catalytic benefits) – participative management, focus on results, planning at the three strategic levels, tactical and operational, knowledge management, better organization of documentation and availbility for control and audit, (benefits results) – optimization of processes, greater transparency in processes, integration among sectors, employee satisfaction and internal costumers; (difficulties) – lack of awareness of high administration, lack of integration between the processes, the necessity of commitment of the IT infrastructure, dimensioning of people and other resources; (organization for implementation) – process office, identification and elaboration of a risk plan, definition of responsabilities, process mnagement, mapping and global standartization of processes, suitability of some processes, motivational elements for server adherence; (characteristics) – systematic view of processes, non-value and non-customer focus and multidisplinarity

MEMBROS DA BANCA:
Presidente - 2456706 - MARIO ORESTES AGUIRRE GONZALEZ
Interno - 1142787 - JOSE ALFREDO FERREIRA COSTA
Externo à Instituição - AURÉLIA ALTEMIRA ACUNA IDROGO - UFPB