Banca de DEFESA: ANA CLARA CACHINA SARAIVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : ANA CLARA CACHINA SARAIVA
DATA : 21/02/2017
HORA: 16:00
LOCAL: Sala D1-A- Setor IV
TÍTULO:

FACTORS THAT INFLUENCE USERS' SATISFACTION WITH ELECTRONIC GOVERNMENT PORTALS IN URBAN TRANSPORTATION: A STUDY WITH STRUCTURAL EQUATIONS

PALAVRAS-CHAVES:

Electronic government, Urban Mobility, User Satisfaction, Modeling of Structural Equations.

PÁGINAS: 148
GRANDE ÁREA: Engenharias
ÁREA: Engenharia de Produção
RESUMO:

The urban mobility sector has faced major changes in its development; The sustainable perspective inserted in this context the vision of the citizen and the social collective as the focus of the process, prioritizing it the social participation in the processes of management and planning. Incentives around the world have been made to stimulate the effective insertion of citizenship in the formulation of urban mobility policies for the benefit of society. In Brazil, the National Urban Mobility Policy (PNMU) was instituted in 2012, which brings important issues to the sector arena and which can be synthesized in key words, among them, transparency, participatory management and publicity. To reach society more efficiently, interaction mechanisms are used connecting society to government. In this sense the Electronic Government was inserted as an object of transformation in the relationship between government, society, as well as private companies, in terms of agility and transparency of processes. The general objective of this study is to identify the main satisfaction agents perceived by the Electronic Government user in urban mobility. The citizen has become more perceptive regarding the quality of public services offered, and demands greater responsibilities regarding the provision of these services by the State. It is within this context that the undeniable importance of satisfaction surveys as a tool for monitoring and evaluating public services is inserted. For the elaboration of a model of satisfaction is used the Modeling of Structural Equations, which through constructs extracted from the literature allows the conception of hypotheses that will be tested from data collected in the application of a questionnaire among university students. The results obtained in the modeling point to the formation of a model including the variables extracted from the PNMU, along with those referenced in the bibliography, thus proposing a unique model to evaluate e-Gov satisfaction in urban mobility, in order to provide paths for managers To explore the improvement of its services and the improvement of the population.

MEMBROS DA BANCA:
Presidente - 346279 - ENILSON MEDEIROS DOS SANTOS
Interno - 1142787 - JOSE ALFREDO FERREIRA COSTA
Externo à Instituição - LEONARDO HERSZON MEIRA - UFPE
Externo à Instituição - MAURICIO OLIVEIRA DE ANDRADE - UFPE
Externo ao Programa - 1753896 - ZULMARA VIRGINIA DE CARVALHO