Banca de DEFESA: MARCUS EDUARDO FREITAS DANTAS

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : MARCUS EDUARDO FREITAS DANTAS
DATA : 30/11/2016
HORA: 07:45
LOCAL: Sala D1-A Setor IV
TÍTULO:

DEVELOPMENT OF TECHNOLOGICAL SERVICES IN THE ENERGY SECTOR: EXPLORATORY MODEL PROPOSAL

PALAVRAS-CHAVES:

Complex Service; Technological Service; Development of New Technology Services; Reference Model.

PÁGINAS: 95
GRANDE ÁREA: Engenharias
ÁREA: Engenharia de Produção
RESUMO:

The services sector is increasingly taking part in the economies of the countries. The same phenomenon occurs with services known as technological or complex. The objective of the research is to design a model for the development of new technological services. The construction of the model was carried out based on a bibliographic review on the themes: reference models, new product development, development of new technological services and complexes, and a case study in a company that provides technological services in the energy sector of the Brazil. As research procedures, interviews and day-to-day observations of the teams participating in the company's service development projects were used. The structure of the proposal consists of four stages: Strategic and technological data collection, Development, Implementation and Learning, Each stage includes a set of activities and techniques for its operationalization. With the proposal, service companies are expected to be able to guide their development of new technology services.

MEMBROS DA BANCA:
Externo ao Programa - 1804830 - JOSE GUILHERME DA SILVA SANTA ROSA
Presidente - 2456706 - MARIO ORESTES AGUIRRE GONZALEZ
Externo à Instituição - RENATO SAMUEL BARBOSA DE ARAÚJO - IFRN