Banca de DEFESA: MILENA CRISTINA DUARTE DE ALMEIDA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : MILENA CRISTINA DUARTE DE ALMEIDA
DATA : 25/08/2016
HORA: 15:00
LOCAL: Auditório do SEDIS
TÍTULO:

PROCESS MODELING FOCUSING ON principles OF ISO 9001: 2015 - CASE STUDY IN LABORATORY OF TECHNOLOGICAL INNOVATION IN HEALTH - LAIS / HUOL

PALAVRAS-CHAVES:
PÁGINAS: 90
GRANDE ÁREA: Engenharias
ÁREA: Engenharia de Produção
RESUMO:

The organizations in general have been concerned about the scope of the strategies and goals set and, based on this premise, the Quality Management enters to further optimize the results, satisfaction and expectations of the customers. Among that, ISO 9001, one of the quality tools of generic character, enables any company to adopt standards and quality management systems according to the requirements of the standard, in order to standardize its processes to the requirements of customers. Coupled with the interest in the certification and the inclusion of practices that generate an improvement in the services offered, through research, education and extension, the Innovation Lab in Health (LAIS), a reference in research and technology in Rio Grande do Norte , aims for such procedures to be adopted. Thus, the object of the study is the LAIS, working with the tripod of education and with a goal to deliver technology solutions for the Brazil's Unified Health System (SUS). The study is conducted by means of an action research, guided by the requirements of ISO 9001: 2015, and its analysis is qualitative and quantitative. Furthermore, it has the purpose of process modeling in adequacy for the ISO 9001:. 2015 in the Technological Innovation Lab in Health. As for the planning, the literature review and the case study were chosen. The conduct of this research is very important, as it promotes the improvement of the innovation processes and the credibility of the institution and serves as the basis for other organizations and researches in the area. The results of the work will be considered for major contributions and relevance of the subject studied.

MEMBROS DA BANCA:
Presidente - 1229030 - HELIO ROBERTO HEKIS
Interno - 1142787 - JOSE ALFREDO FERREIRA COSTA
Externo ao Programa - 2488270 - RICARDO ALEXSANDRO DE MEDEIROS VALENTIM
Externo à Instituição - ROBINSON LUIS DE SOUZA ALVES - IFRN