IMPROVEMENT OF MANAGEMENT MODEL IN CONTINUOUS TARGETS AND INDICATORS CONTROL STRATEGY OF GOVERNMENTAL ORGANIZATIONS.
processes, strategic planning, continuous improvement, PDCA and SDCA
Efficient performance, efficient and effective public administration, always in favor of society, requires adequate resources, both human and financial, to improve their performance. In this sense, strategic planning can target the whole public administration to fulfill its institutional objectives, offering range of indicators of expected results and their goals. The aim of this work is to propose, through a survey, a continuous improvement management model to achieve the goals and management of strategic indicators using for both a Balanced Scoredcard - BSC integration methodology, which help in alignment and evaluation of goals, in prioritizing efforts and consequently, the scope of the results. Today the strategic planning implementation in public organizations became a fad or almost a compulsory act, either through a legal act or requirement of an external funding body, however, in practice, are not widespread effective achieving the planned results. This research proposes a management indicators model and based targets on continuous improvement theory (Kaizen), focusing on PDCA / SDCA tools (Plan, Do, Check and action / standard of, check and action), to develop a integrated and standardized system that assists in organizational strategy, focusing on the work process, in order to contribute to the improvement of strategic indicators and achievement of goals. In conducting the research will be used: exploratory research techniques through the use of a relevant bibliographic reference on the subject under study, with the necessary adaptations for public administration; Search source of secondary data and field research through direct observation and interview.