Banca de QUALIFICAÇÃO: ANA CLARA CACHINA SARAIVA

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
DISCENTE : ANA CLARA CACHINA SARAIVA
DATA : 25/05/2016
HORA: 16:00
LOCAL: Sala 78- Centro de Tecnologia
TÍTULO:

FACTORS THAT INFLUENCE THE USERS SATISFACTION WITH ELECTRONIC GOVERNMENT PORTAL IN URBAN TRANSPORT: A STUDY WITH STRUCTURAL EQUATIONS.

PALAVRAS-CHAVES:

E-Government, Urban Mobility, User Satisfaction, Structural Equation Modeling.

PÁGINAS: 95
GRANDE ÁREA: Engenharias
ÁREA: Engenharia de Produção
RESUMO:

The urban mobility sector has faced major changes in its development; sustainable perspective inserted in this context the national vision and the collective focus of the process, leaving behind the individualistic and private concept. Incentives worldwide have been conducted to stimulate the planning of urban mobility and benefit society. In Brazil it was established in 2012 the National Policy on Urban Mobility (PNMU), which brings important issues and that can be summarized in key words, among them, transparency, participatory management and publicity. To achieve the company more efficiently, interaction mechanisms are used by connecting the company to the government. In this sense the Electronic Government was inserted as an object of transformation in the relationship between government, society and private enterprises in terms of agility and transparency processes. The aim of this study is to identify the main agents satisfaction perceived by the user Electronic Government in urban mobility. People have become more aware with regard to the quality of public services offered, and greater demand responsibilities for the provision of such services by the State. It is in this context that the undeniable importance of satisfaction surveys as monitoring and evaluation tool of public services. For the preparation of a satisfaction model is used structural equation modeling, which extracted by constructs of literature enables the design of hypotheses to be tested from data collected in the application of a questionnaire among university students. The expected results of the modeling indicate formation of a model including variables extracted from PNMU along with the referenced in the bibliography in order to propose a single model for evaluation of satisfaction in e-Gov in urban mobility, in order to provide ways to managers to explore the improvement of its services and improvement of the population.

MEMBROS DA BANCA:
Presidente - 346279 - ENILSON MEDEIROS DOS SANTOS
Interno - 1142787 - JOSE ALFREDO FERREIRA COSTA
Externo ao Programa - 1753896 - ZULMARA VIRGINIA DE CARVALHO