E-government practices Maturity Assessment in Agency urban transport managers in Brazil. 2016. 130fls. Qualifying Text (Master in Production Engineering) - Federal University of Rio Grande do Norte, Natal.
Maturity analysis. Electronic local government. Urban transport. Urban mobility policies.
Government agencies are investing in their computerization, not only within the inner workings, but mainly in the population's access to information and services in modern society need to be available to citizens virtually. Therefore, the easy access is reducing bureaucracy for citizens, also opening the possibility of realization of social participation channels in public management. In this perspective, proper technique is necessary to evaluate the performance of the Government. Among these services are undergoing the transition to digital, there is the transport management and urban mobility, which is the direct responsibility of local governments. This thesis has as main objective the evaluation of maturity in e-Government practices at the Brazilian cities and metropolitan regions of Brazil. In the survey, developed a vector analysis criteria, constructed from the Federal Law No. 12.587 / 2012 (the National Urban Mobility Policy) and the concept of web-functionality, the application provides the ranking of each web site at increasing levels of maturity. The evaluation was conducted in a sample of 39 cases, including at least one case in each Brazilian state. The results both highlighted good practice, as pointed out the ways in which the websites need improvement.