Banca de DEFESA: THAIS OLIVEIRA SANTOS ALVES

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : THAIS OLIVEIRA SANTOS ALVES
DATE: 28/06/2021
TIME: 14:00
LOCAL: Defesa por webconferência
TITLE:

Desing thinking as a tool applied to teaching Lean Six Sigma methodology to university hospital managers

KEY WORDS:

Educational Technology; Total quality management; Distance education; Health management; pedagogical strategy.

PAGES: 52
BIG AREA: Ciências da Saúde
AREA: Medicina
SUMMARY:

Both in the international and national level, health is dificulties in management, one of the biggest problems faced are ESCAS s z of funds in recent years. In 2019, the health budget lost 13.6 billion. Considering the resources authorized in early 2020, almost $ 5  Million below the previous floor, the estimated loss between 2018 and 2020 is $ 22.5 billion ( Moretti & Funcia   & Ocke -real, 2020). In view of the scenario presented, it is evident the importance of research that presents strategies and tools to help the health area to improve its performance, with the use of Lean Healthcare (LH) and Lean Six Sigma (LSS) being some of these strategies. It was in this perspective that the desire to teach the application of LSS and LH in the assistance area arises , with a focus on improving the performance of Brazilian University hospitals . Lean principles are aimed at improving the quality of patient care. Its objective is to eliminate waste and ensure greater attention in the provision of care, through the system of continuous improvement. This study destin or themselves to design the course the "EDUCALEAN" offered through courseware distance learning EAD, entered in AVASUS education platform for the professionals of Ebserh network and other health workers. The course introduces the fundamental principles of Lean Six Sigma that underpin modern approaches to continuous health improvement. The product was designed by DMADV methodology (Define, Measure, Analyze, Design and Verify) Design For Lean Six Sigma  understand the problem in question used the Lean Six Sigma tools such as Ishikawa diagram, evaluation Pareto , SIPOC , Map alement of F luxuries of Value, among others. The methodological approach to be used in the construction of the course was Design Thinking, which assists us in immersion and in the understanding of essential parameters and standards to create better quality solutions through four steps: immersion (understanding), ideation (creation), prototypical (test) and development (application). A From this result, the prototype of the course was developed. People are different, and conducting a person-centered education requires that the educator put himself in the student's shoes with a single objective: to facilitate the teaching-learning process of different people, with different cultures and different realities. Thus, establishing a dialogical relationship with the other, comes to understand the cultural dimension, to understand that this person thinks and acts based on a daily life and context where he lives and works. The course proposed this look to the user: the managers who dedicate themselves uninterruptedly in the incessant search to deliver the best result to patients.

BANKING MEMBERS:
Presidente - 8277481 - LYANE RAMALHO CORTEZ
Interna - 1790060 - ALINE DE PINHO DIAS
Interna - 2200719 - MARIA CLAUDIA MEDEIROS DANTAS DE RUBIM COSTA
Externo ao Programa - 3906147 - ALDAIR DE SOUSA PAIVA
Externa à Instituição - GENILDE GOMES DE OLIVEIRA - UFS