Acreditah: Self-evaluation System for Excellence in Health
Hospital Accreditation; Quality Management; Health Technology; Ebserh
Accreditation is recognized as an important tool for adopting good organizational practices in healthcare institutions. In addition to providing excellent care and patient safety, it allows for the optimization of resources and strengthens their respect towards society, suppliers and professionals. For this reason, in Brazil, there is a growing demand for the certificate in hospital accreditation. However, hospitals find it difficult to implement the requirements because implementing accreditation is not a simple process. Institutional, cultural and financial barriers can interfere in the process of obtaining the seal. Given this, the country has not yet surpassed the number of 5% of accredited hospitals. Currently, no direct administration hospitals or university hospitals in the Ebserh chain have any type of quality certification. This scenario raises the need to develop strategies aimed at optimizing and systematizing the quality management process that helps hospitals in preparing for the hospital accreditation process. The objective of this work is to develop a web software for self-assessment of the level of organizational maturity in quality, preparing the hospital for the accreditation process. This research consisted of two approaches, the first being a literature review for a better understanding of the accreditation process, which are the main barriers and best practices found, the main similarities and differences between the most prevalent accreditation methodologies in Brazil. The other approach was of an applied or technological nature, due to the process of developing a web software. As a result, the system called Acreditah: Self-evaluation System for Excellence in Health, was developed and applied at Hospital Universitário Onofre Lopes and presented to the other 39 hospitals and Ebserh Headquarters, contributing to the practical foundation of the research, evolution and validation of the system. The software allows real-time monitoring of the continuous assessment process, documenting situational diagnoses and promoting a better analysis of its evolution in quality.