Banca de DEFESA: CINTIA REIS DE OLIVEIRA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : CINTIA REIS DE OLIVEIRA
DATE: 16/04/2021
TIME: 10:00
LOCAL: meet.google.com/kfs-gaiq-pvm
TITLE:

CHATBOT SYSTEM IN THE DIGITAL INCLUSION OF ELDERLY

KEY WORDS:

Elderly, Chatbot, Digital Inclusion, Complementary Training

PAGES: 112
BIG AREA: Ciências Exatas e da Terra
AREA: Ciência da Computação
SUBÁREA: Metodologia e Técnicas da Computação
SPECIALTY: Sistemas de Informação
SUMMARY:

The elderly population in the world has been growing gradually. It is estimated that in 2060 a
quarter of the population in Brazil will be formed by the elderly (IBGE, 2018). This refers to the need to create actions to encourage assistance and insertion of the elderly population in all fields of activity. In the context of digital inclusion, public institutions have been constituting education programs for the elderly, mostly through classroom courses, such as the Instituto Metrópole Digital - IMD, with the Extension Project for Digital Inclusion for the Elderly - ProEIDI, which semiannually teaches basic computer and smartphone content. However, based on research carried out with the elderly, they want to continue inserted in the educational environment, seeking to participate again in the course, which reduces the offer of places. Thus, the research problem permeates how to keep the elderly learning after a face-to-face digital inclusion course, based on the following research question: how the use of conversational agents can favor complementary training after face-to-face digital inclusion courses for the elderly? Thus, this work has the general objective: to develop a model of interaction with chatbot on smartphones for complementary distance training in the digital inclusion of the elderly. To achieve this goal, a bibliographic survey, systematic review and the architecture and design of the software were carried out. The research has an applied character with a methodology based on the qualitative approach, being validated by instruments for the evaluation of Digital Educational Materials (MEDs), aimed at the elderly audience in the use of smartphones. The evaluation was based on technical aspects with a focus on usability and accessibility criteria, and pedagogical aspects with analysis of geronto-educational indicators. The innovative proposal of using chatbots systems for the elderly in the context of digital inclusion stands out as the main contribution of the research, proposing the use of the tool as a scenario of complementary distance training, for elderly participants of digital inclusion.

BANKING MEMBERS:
Presidente - 2245086 - ISABEL DILLMANN NUNES
Interno - 1153006 - LUIZ AFFONSO HENDERSON GUEDES DE OLIVEIRA
Externa à Instituição - PAULEANY SIMOES DE MORAIS - IFRN