The training of professionals in the health area generates significant changes in the work processes and consequent impact on the quality of the services provided. Researchers from the Laboratory of Technological Innovation in Health (LAIS), developed the Virtual Learning Environment of the Unified Health System (AVASUS), with the purpose of allying quality and large-scale training to SUS professionals. In this context, a great challenge arises that is the preparation of professionals for the elaboration of contents for education mediated by technology. In this study, we investigated the difficulties faced by AVASUS content in the process of elaborating the modules for health education, mediated by technology, in order to obtain subsidies for pedagogical proposals related to the formation of these content. The research methodology used had a qualitative-qualitative approach based on the application of multiple choice questionnaire, focal group and, finally, individual interviews with content managers with finished modules, program coordinators and technical servers linked to the module production process. Thus, the survey was based on different perspectives, with a view to identifying the operational and pedagogical needs of the participants in the process, identifying important, genuine and unusual results. The study showed that 81% of the public surveyed had never had experience in the production of didactic material for EaD, in many cases, the greatest difficulty is to write the material using a dialogic language. In this way, we propose the development of an effective pedagogical solution for the process of content formation, offering them greater contribution to produce didactic material with dialogue and quality.