The purpose of the IFRN Campi School Council is to collaborate to improve school management, implementing democratic, transparent and participatory management. This dissertation deals with an incorporated case study, with a qualitative approach, which had the general objective to evaluate the performance of the School Councils of the Campi Currais Novos, Ipanguaçu and Natal-Zona Norte of the IFRN, based on an analytical model of performance of instances of participation. These Campi are part of the first expansion phase of Rede Feral in RN, and the study tried to understand the dynamics of functioning of the most important collegiate of the IFRN Campi. The methodological framework was the model proposed by Rocha, Moreira and Bispo Júnior (2019), adapting the performance analysis variables to the reality of school councils, whose evaluation matrix is composed of five dimensions: autonomy, organization, representativeness, community involvement and institutional political influence. Data collection was carried out through virtual learning and conducting focus groups, in a remote format, with school counselors from the three Campuses, and through document analysis.
Data analysis was performed using the content analysis technique. As a result, none of the three School Boards performed at an advanced level. Of the observed dimensions, autonomy was the one that presented the best performance. The organizational dimension was revealed in the practice of temporary committees. Concerns were found in the relationship between representatives and represented segments. Community involvement was limited, due to the difficulties of participation by members of the civil society segments and graduates, and the low frequency of non-board members. In the dimension of institutional political influence, in general, there was a participatory process. It is concluded that it is necessary to consolidate the process of participation in the School Councils of the IFRN, through incentives for a participatory culture, the qualification of its own councilors and the strengthening of external segments.

Occupational stress in organizations has a significant impact on workers' health. Thus, knowledge about the work characteristics that lead to stressors in public institutions is important to promote quality of life at work. The objective of the research is to analyze how the occupational stress of public employess in the work environment is evidenced, in relation to demand, control and social support at the Federal Institute of Rio Grande do Norte (IFRN), in line with the demand-control model (Karasek adapted by Alves et al., 2004). The target population will be composed of technical-administrative employees from all IFRN campuses. Data will be obtained through a self-completed questionnaire based on the Job Stress Scale (JSS) version adapted by ALVES et al (2004) and will be treated by quantitative methods and descriptive statistics. As expected results, the study expects that the information generated will be of great value so that the management of the IFRN can prevent and/or minimize possible stressors and propose actions to improve the quality of life of public employees, as well as measures to improve the functioning of the sectors.

The National Policy for Personnel Development of the Federal Public Administration emerged in 2006 with the aim of contributing to the professional development of personnel based on the competency model in the formulation of their training plans. The main objective of this research is to analyze the perception of the professor-manager about the relevance of training and development of managerial skills in his performance as a manager at UFRN. The quali-quantitative methodology combines applied, descriptive research and field survey (survey), using content analysis and descriptive and inferential statistics for the analysis of results. For data collection, the focus group method and online questionnaire were used. The results of the content analysis made it possible to identify that the way teachers develop their skills when they assume management positions happens in practice, in their day-to-day experience, as there are skills that cannot be developed through training, which are more effective to develop technical and operational skills. The statistical results showed that although the teacher-managers had taken some training course, this course may not have influenced their performance as a manager. In the teacher-manager's perception, the effects/impacts of training, in terms of developing managerial skills, are not yet perceived in practice.

With the expansion of the attributions of the Municipalities brought by the Federal Constitution of 1988, there was an increase in the demand for servers in its staff, which resulted in a greater commitment of Net Current Revenue with personnel expenses, above the limit established by the Fiscal Responsibility Law. In the municipality of Caicó, it is observed the high number of temporary contracts along the way of concessions of elective leave to employees in identical positions, this evidences the need to size the municipal staff, starting with the redesign of the positions, in order to standardize the municipal positions to better meet the current situation. Thus, the present Intervention Project elaborated a study for municipal management, with a proposal for a new design of municipal executive power positions, as a subsidy for future Workforce Dimensioning. The work seeks to improve and give greater efficiency to the state machine and to help management take actions to size their needs with personnel and comply with the LRF, all according to legal precepts and applied literature. To carry out the proposal for this project, we surveyed municipal positions, people filled effectively and temporarily, and analyzed the attributions of each position. The project focused on the quantitative number of effective and temporary employees of the municipality of Caicó, as well as their attributions. The data and research material used were documentary analysis focusing on public access data, primarily those made available by the State Court of Auditors and the Municipal Transparency Portal. As results were obtained list of positions with identical or similar functions, no longer necessary for management and requiring greater specialization, with suggestion of extinction, merger (total or partial) or dismemberment of positions.

The objective of this research was to evaluate the economic impact of the application of the budgetary resources of the PAA, executed by Conab, in the period from 2009 to 2020, and to test the relationship of these values with the GDP, agricultural GDP and the IFDM in the 975 municipalities of the Northeast region of the Brazil benefited by the PAA. It should be noted that this Program has as its objectives the maintenance of men in the countryside, financing production and fair remuneration for work. To obtain the results of this research, the methodology was based on Exploratory Data Analysis (AED) with panel data regression over the analyzed period, using the Person correlation technique. The results obtained show that the PAA had an impact on the variation of GDP per capita, agricultural GDP, general IFDM and IFDM employment and income. It is concluded, given the results obtained in the research, that the PAA maintains a significant, but not strong, relationship with the analyzed indicators. However, only the budgetary volume executed in the researched period is not capable of exerting a direct and homogeneous influence on the variation of the indicators correlated with the Program. The budget application, applied together with other variables, such as the number of municipalities, number of projects, number of supplying participants, number of receiving units and consumer beneficiaries, total production, concentration of resources in some states and municipalities, together with budget execution, may have a more significant influence on the variation of the economic indicators analyzed here.

This dissertation evaluates the influence of infrastructure management on the quality of education services offered by the Center of Applied Social Sciences (CCSA) of the Federal University of Rio Grande do Norte, from 2003 to 2023. The evaluation carried out describes the main educational services offered by the CCSA and its academic quality indicators; presents the Center's infrastructure and its governance structure; identifies the management practices adopted in the area of infrastructure; verifies the contributions of infrastructure management practices to the academic quality of undergraduate courses; and diagnoses the barriers faced by infrastructure management for the quality of undergraduate courses. For this purpose, an exploratory-  escriptive research was carried out with a qualitative approach, whose data were collected adopting the technique of documental research and interviews, and were analyzed through content analysis. From this research, it is considered that the academic quality of the CCSA undergraduate courses, expressed by the Ministry of Education (MEC) evaluations, shows strong indications that it has been positively influenced by the infrastructure management of the CCSA, which carried out an expressive set of practices aimed at guaranteeing good conditions of spaces and equipment, even in face of the barriers, such as the budgetary difficulties faced by public institutions of higher education in the country. However, the existence of courses with different quality evaluations was observed, even using the same infrastructure, revealing that other indicators have influenced more or less the quality of the undergraduate courses investigated. At last, recommendations are presented to minimize the barriers encountered with a view to contributing to the improvement of infrastructure management and to the academic quality of CCSA undergraduate courses

This study aimed to: analyze the management of Pnaes from the adherence of federal universities to information systems, whose use has been recommended by the CGU in audits carried out in these institutions. The research had a descriptive-exploratory nature with a qualitative approach and outline with the participation of 60 of the 69 federal universities that currently exist. Data collection took place in two stages: at first, a documentary research was carried out on the Pnaes audit reports, which were prepared by the CGU, in which the indication of the use of information systems in the management of selection processes and benefit payment selection; monitoring and follow-up of beneficiaries; and evaluation of Pnaes; the second stage consisted in the application of a follow-up with open and closed questions that were sent, through the Electronic System of the Citizen Information Service (e-SIC), to the sectors that manage the student assistance of the 69 federal universities surveyed and had as a objective to identify the level of adherence of universities to information systems in the management of Pnaes processes; the data collected in the two stages of the research were analyzed using the content and contour analysis technique with the support of an excel spreadsheet. The results of the work indicate that, from 2016 to  2022, there was an increase in the use of information systems by at least 20% in the four Pnaes management processes that were investigated, on the other hand, 07 institutions did not have any information system management system for Pnaes and 80% of the universities still did not use systems to carry out a Pnaes evaluation. Despite the difficulties imposed by the absence of information systems, it is concluded that the institutions have been using other alternative tools in order to guarantee the execution of the Pnaes management processes.

In the implementation phase, there are the Street Level Bureaucrats, civil servants who are in direct contact with the user to provide services and benefits. It is noteworthy that the performance of these bureaucrats directly influence the implementation process and consequently the life of the citizen. This dissertation was a case study of qualitative analysis, with emphasis on the Street Level Bureaucracy (BNR), which aimed to analyze the performance of the Street Level Bureaucrats of the Federal University of Cariri (UFCA) assigned to Pro -Rectory of Student Affairs (PRAE) in the local context of implementation of the National Student Assistance Program (PNAES) based on the model of expanded analysis of the role of implementing bureaucrats proposed by Bonelli et al. (2019). Faced with the scarcity of studies on the implementation of public policies in the educational area and mainly in the PNAES, the study aimed to contribute to the improvement of this policy, based on the actions of these implementers, in addition to promoting new studies on the subject. The analytical model proposed by Bonelli et al. (2019) seeks to categorize the performance of these implementing bureaucrats from three dimensions: Structural, Individual and Relational. Data collection was carried out through document analysis and Focus Group with implementers of the UFCA PNAES and data analysis was carried out through Content Analysis. As a result, it was identified that the performance of these BNRs with direct participation in the allocative/normative decisions of the Program, from the alignment with the organizational interests of these professionals, escape the rule of the literature and contribute positively in the implementation. The Structural Dimension identified budgetary contextual recognition and the demands of the Program's actions and services by the implementing agents of the PNAES in the UFCA. The Individual Action Dimension was characterized by the influence of personal values, personal commitment with a sense of particular reward and the absence of norms related to professional regulations, rewards and punishments for public servants. The Relational Dimension verified the predominance of cooperative interactions of these implementers with students, among themselves and with other university bureaucrats in the execution of the PNAES.

In recent years, in Brazil, public procurement has come to be seen as an activity of great strategic importance within public organizations. However, problems related to public purchases still persist in contemporary times, such as the lack of planning or inadequate planning of purchases. At the same time, innovative initiatives help resolve a set of problems in public procurement. Thus, this research aims to analyze the planning of public purchases in a Military Organization of RN, highlighting barriers or inducers to innovation. The research is qualitative, with a case study of a Military Organization in the RN - ten interviews, two questionnaires and document analysis - and content analysis based on theoretical studies. For the literature review and the theoretical foundation of the research, the following concepts were chosen: Public purchases; Traditional Planning and Strategic Planning of Public Procurement; Innovation in Public Procurement; Inducers and Barriers to Innovation in Public Procurement. The main results of the research show that 1) The purchasing planning in the Military Organization researched has some characteristics of the strategic planning, but it is strongly marked by characteristics of the traditional planning, being able to be named as a Hybrid Planning; 2) Planning
is organized hierarchically; 3) Planning is static, based on a diagnosis of the history of previous years or on immediate needs. The results also demonstrate the existence of a set of barriers to innovation in the planning and process of public procurement, the main ones being: 1) Hierarchy and Verticalization: fear of risk and passive leadership; 2) Accumulation of functions, lack of (specialized) personnel and turnover and 3) Excess of rules. At the same time, the results also point to the existence of some drivers for innovation in the planning and process of public procurement, the main ones being: 1) Training as a driver of innovation; 2) Knowledge transfer as an innovation driver and 3) More flexible culture and purchasing planning as innovation drivers. Based on these results, it is possible to contribute to the planning of public procurement, with the reduction of barriers and the increase of innovation inducers in public procurement in the case studied and in other Military Organizations in our country.

This project deals with the University Extension at the Federal University of Cariri (UFCA). In the meantime, it is known that Extension has in its scope the interaction between University and society, and it is necessary to emphasize that its perpetuation involves several challenges such as invisibility, people and the academic community's lack of knowledge of its role. These factors added to the recent case of the Covid-19 pandemic brought another great challenge not only for the UFCA University Extension, thus provoking the following problem: What are the contributions and challenges of the UFCA extension actions during the Covid-19 pandemic 19 for the training of extensionists and the society of Cariri in Ceará? In this scenario, this work aims to analyze the contributions and challenges of the UFCA extension actions during the Covid-19 pandemic, for the formation of the extensionist and for the society of Cariri in Ceará. To this end, the following specific objectives were established: to reflect on the theoretical constructs of university extension; carry out a survey of UFCA extension actions during the period from 2020 to 2022; to present the challenges and contributions of the extension actions for the formation of the extensionist and for the society of Ceará Cariri; and develop an expository panel on the UFCA extension actions during the period from 2020 to 2022, through the Microsoft Power BI platform. Regarding the methodological path, regarding its nature, it is an applied research, regarding its objectives, a descriptive study with a qualitative approach, in which bibliographical and documental research will be carried out with a temporal cut between the years 2020 to 2022. that these results allow a better analysis of university extension in the context of UFCA in the face of the Covid-19 pandemic. The impact of the project allows for a better effectiveness of the financial resources allocated to extension, as well as the opportunity to make the necessary adjustments to proceed with extension actions. 

The present work aims to evaluate the implementation of the Quality Management and Improvement Program (PGMQ) in improving the Internal Audits of UFRB and UFRN, together with the internal audit managers of the two IFES, which made up the object of the study. The universe was 02 IFES, which are implementing the PGMO, being UFRN and UFRB. The methodology adopted is classified in terms of objectives as exploratory; regarding procedures, case study and documentary research; and regarding the approach, qualitative. For data collection, institutional records (document analysis) and interviews with managers of the aforementioned Internal Audit Units were used as instruments. The data was processed through content analysis and document analysis. The results demonstrated that the institutions, in order to comply with internal and external regulations, needed to verify the level of capacity of their audits, in order to, based on this study, proceed with the preparation of the program. As a result, they developed measures and plans that could meet KPAs, aiming to improve audit activities, through internal and external evaluations. Furthermore, difficulties may be encountered in the preparation and implementation of the program, which may interfere with the effectiveness and quality of the work. It is concluded that the evaluation of the program in the Internal Audits of the institutions analyzed deserves attention, and it is important to assess the benefits, adopt measures to combat difficulties in preparation and implementation and establish guidance procedures for the units.

This dissertation analyzes the effectiveness of institutional policies and practices at the Federal University of Cariri (UFCA) intended for providing access, permanence, participation and learning for students who are deaf or hard of hearing (HoH), with a focus on the actions undertaken by the Accessibility Department (SEACE). The study had three main objectives: firstly, it outlined an overview of institutional inclusion policies and the actions undertaken by SEACE; secondly, it investigated the contributions of these actions from the perspective of the users of the services offered; finally, it formulated recommendations for improving the work of the UFCA Accessibility Department to promote fair access to the teaching-learning process for students who are deaf or hard of hearing. To this end, a qualitative approach was used in an applied exploratory-descriptive study. The data collection techniques used were documentary and empirical research carried out at SEACE, as well as the application of questionnaires accessible in Brazilian Sign Language to deaf and hard-of-hearing students. Content analysis was used to examine the data collected in the documentary research and with SEACE. On the
other hand, to analyze the data obtained from deaf or hearing-impaired students, we used a basic descriptive analysis together with the collective subject discourse analysis technique. Based on the research carried out, we can see that the institutional inclusion practices adopted by the Federal University of Cariri have been effective in promoting equal access, permanence, participation and learning for deaf or hearing-impaired students. However, there is still a need for advances in inclusion practices to strengthen the actions undertaken by SEACE, and thus make UFCA even more inclusive. It therefore presents a set of practical recommendations
aimed at boosting the inclusion and accessibility of deaf or hard of hearing students at the University.

This study focused on analyzing the quality of administrative internal controls considering Committee of Sponsoring Organizations of the Tradway Commission (COSO) as perceived by strategic and tactical level managers within the Pro-Rectors of the Universidade Federal do Cariri (UFCA). In addition to the control evaluation, variables that could potentially interfere with the control quality results were analyzed, namely: size variable, which is defined as the number of personnel plus the executed budget; another variable is the training of managers in the areas of internal control and risk management; and the level of education of managers. The research was carried out with Pro-Rectors, coordinators and heads of centers, involving 57 managers from the eight Pro-Rectors of UFCA. From the point of view of objectives, this research is classified as descriptive, with a qualitative approach. Data were collected through the application of a questionnaire with data on the participants' sociodemographic profile and questions covering the components of COSO I. Data analysis was carried out using descriptive statistics, correlation tests and regression tests. In general, the study concluded the managers' perception regarding the quality of UFCA's internal control, which was given an overall average score of 3.73. According to the Likert scale, the result suggests that the perception occurs only partially, indicating that managers do not clearly understand the application of internal controls. Therefore, it is necessary to improve the process of implementing internal controls. The average for each Pro-Rectors was also analyzed, in which the Pro-Rectors “B” and “C” obtained an average score of 4.14 and 4.12, respectively. According to the Likert scale, managers perceive internal controls as very applicable, suggesting that they perceive the application of controls clearly. For Pro- Rectors “A”, “E”, “D”, “F” and “G”, the average grades obtained were 3.84, 3.83, 3.80, 3.73 and 3.44, respectively. The result indicates that managers perceive control as only moderately applicable, demonstrating that managers' perception occurs only partially. For Pro-Rector “H”, the average was 2.81, which, according to the Likert scale, the perception is not very applicable. This demonstrates that managers do not understand how control works in their unit. To this end, it reinforces the need to improve the process of implementing internal controls. Furthermore, it was possible to conclude that the variables: number of employees, committed budget, length of service working at UFCA and length of service working in the staffed unit have no correlation and do not influence the quality of UFCA's internal control. On the other hand, the data demonstrated that the level of education and training in the areas of internal control and risk management indicated potential for correlation and influence on the quality of internal control. To this end, education and training can be strong tools to contribute to the improvement of UFCA's internal control.

In 2020, the world and humanity went through yet another ordeal, this time an illness turned into a pandemic and in less than 4 months it reached almost all countries on all continents. According to the World Health Organization, it is estimated that the SARS-CoV2 virus, which causes the disease COVID-19, has killed more than 15 million people across the planet. There were no vaccines or drugs to combat this virus and therefore emergency preventive measures were taken. The lockdown (stay at home) was implemented to reduce the spread of the virus as health services were overwhelmed by patients. Jobs and public services remained minimally functioning due to the compulsory implementation of teleworking. This reality also manifested itself in Cariri Cearense, affecting the functioning of its main public university. The objective of the research is to evaluate the quality of life in teleworking of employees of the Pro-Rectorate of Administration of the Federal University of Cariri – UFCA during the Covid-29 pandemic period, composing a sample of 27 participants. The quality of life in teleworking was revealed through the application of the Scale of Quality and Life in Teleworking by Andrade (2020), measuring the perceptions of employees and verifying their location in the psychometric cartography area of Ferreira (2011), identifying where the researched factors they found themselves, whether in the dominant malaise, in the transition zone or in the dominant well- being. The research brought, based on an ex post facto analysis, the perception about quality of life resulting from working outside the university walls, which were found to be a dominant well-being zone according to the conclusion of this study. It can also be seen that even though employees are forced to telework immediately and compulsorily, they demonstrate well-being in terms of their infrastructure and work context, which allows for the implementation of teleworking with greater planning and peace of mind.

Several organizations have increasingly been taking on digital transformation to adapt their activities to all areas. Likewise, the Federal University of Cariri (UFCA) is involved in this transformation. This study aims to analyze the developed actions on digital transformation in the UFCA using an exploratory case study. The specific goals were evaluating the Digital Transformation Plan of the UFCA, identifying the current implementation of this plan, recognizing available data protection solutions, and proposing recommendations for full implementation. A qualitative research method based on analysis of documents, regulations, and legislation was applied. Also, content analysis was used for identifying developed actions in the process of digital transformation. Improvement proposes as well as future research were suggested for digital transformation in the UFCA.

The objective of the present work is to analyze the application of compliance in the administrative practices of public hiring at UFCA. It starts from an examination of the conjuncture for the application of this instrument from the demands of the effectiveness of social control and of diligence with the conformity of administrative procedures to foster the posture of transparency, integrity and ethics assumed by the State. A diagnosis of the concept, tools, and applicability of compliance is proposed, including in the public administration. In order to contextualize the object of the study to the environment of contracting, the stages of public contracting and the fragilities in the conduction of these processes are discussed. From this theoretical background, the elected methodology is classified as descriptive-exploratory; with a predominantly qualitative approach, which used document analysis, but with the use of a quantitative collection technique (questionnaire using a Likert scale) to collect primary data. The chosen method was the field research. For data treatment and analysis the techniques of content analysis, descriptive statistics, and the Exploratory Data Analysis (EDA) method were adopted. The results demonstrate that although there is no institutionalization of a compliance policy at UFCA, there is evidence of works performed in the areas of ethics, integrity, risk management and governance that contemplate the axes of compliance. It was also identified that the participants of the research perceive compliance practices inserted in the routines of management and supervision of contracts. Based on the weaknesses found, the development of measures to improve compliance at UFCA was suggested. It was concluded that the consolidation of compliance in this institution may occur by means of the existing structures and by molding the capabilities already developed and instruments implemented. The work has broad social relevance by instigating the improvement of hiring processes through the incorporation of new ideas and practices in public management, which contributes, directly or indirectly, to a better provision of services to society.

The present project aims to propose a model of Shared Services Center for the Electrical Engineering area of UFRN, bringing together the Department and the Undergraduate Course under a lean office vision grouped with process management, seeking to increase the efficiency of processes and reduce their lead time. Thus, in the theoretical framework, concepts of Process Management, value stream mapping and BPMN modeling, new public management, in addition to lean office and Shared Services Center were addressed. Regarding the methodological procedures, it is an exploratory, qualitative research, under a descriptive approach that will use a case study, where data were collected through bibliographic research, document analysis, focus group and participant observation. The study demonstrated the applicability of the redesign of the processes and the new physical structure, in addition to the need for a more in-depth study with regard to people management and elaboration of indexes to measure results, therefore, it is possible that the propositions raised in the work were achieved, considering that the suggestions obtained through the study will lead, if accepted, to a time saving in the units' responses, reduction of rework, space savings and greater efficiency in the general context.

The National State Reform from the mid 1990's has demanded new management models that seek to implement the modernization of the national public management, focusing on improving the service provided and, in this context, public institutions are seeking to follow the user's need. In recent years, the Federal University of Rio Grande do Norte (UFRN) has strengthened its digital media, improving the quality of service, with the premise that these efforts must be made together with the servers, providing continuous improvement. The present intervention project considers the diagnosis and analysis of the procedural procedures of the Department of Education Foundations and Policies (DFPE) of the Education Center of the Federal University of Rio Grande do Norte (CE/UFRN), a procedure that identified that the unit has about 22% (twenty-two percent) of devolution in open processes in its unit. Thus, this study aims to minimize the effects of this failure, assuming the need to make the service increasingly efficient and effective.  From the above, the project aims to clarify the basic normative foundation of each administrative service that the departments linked to the Academic Teaching Centers provide, starting from the analysis of DFPE's procedural procedures in order to organize in a succinct and didactic way the creation of a manual to facilitate the operations of servers located in departments that have administrative activities similar to those of DFPE, which is linked to the EC, and in the other 7 (seven) Academic Centers of UFRN.

This research aims to analyze the motivation for the work of Administrative Technicians in Education (TAEs), from the Federal University of Cariri (UFCA), through the identification of their General Motivation Score (EGM) and the factors that drive and restrict it. Motivation was understood as a process related to the work context, in the light of Vroom's Expectation Theory. This is an applied research, of a descriptive nature, of a quantitative nature, carried out through a survey. The measurement of the construct will be performed by applying the Motivation to Work Measure (MMT), developed by Queiroga (2009). Data collection will be carried out by sending a structured online questionnaire, from GoogleDocs, to the institutional emails of the research target population (297 active TAEs, from UFCA), during the months of May and June 2022 From the results that will be obtained, it is expected to configure the motivation for the work of the TAEs of UFCA, from the identification of the valence, expectation and instrumentality conferred by these servers to the expected results of their work

This Intervention Project aims to propose the creation of a Monitoring Panel for purchases at the Federal University of Cariri (UFCA) that provides greater transparency, provides a more efficient management of the processes and is able to provide subsidies for decision-making their managers. For this, a descriptive research with a qualitative approach was carried out. Data collection took place through documentary research, followed by the elaboration of the proposal to create the Panel and subsequent validation with the strategic managers of the Federal University of Cariri, through focus groups. As a result, a purchasing monitoring dashboard, covering information from all stages of the purchasing process. It is believed that with this intervention proposal, there is an evolution in work methodologies, the achievement of UFCA's strategic objectives and the management of public purchases is more efficient, subsidizing the decision-making of managers.

Aligning budgeting with planning is an important way to effectively deliver results to society. In this study, alignment is understood as an articulated process between the preparation of the annual budget and the strategic objectives of the PDI, with a view to ensuring that the demands of the priority actions of these objectives are known and considered in the allocation of budgetary resources. This research had as general objective to analyze the alignment of Budgeting to PDI in Federal Public Universities in the Northeast Region from 2017 to 2021, having budget governance as the theoretical framework for analysis of this study. The choice of budget governance by the OECD (2015) is based on the understanding that, in addition to providing knowledge on the entire spectrum of public budgeting, it allows the construction of a format with a level of complexity suitable for planning and budgeting at Federal Universities. The techniques of document analysis and semi-structured interviews were intended for data collection in this research. Therefore, 13 public documents from the universities of the multiple case study were analyzed, as well as five semi-structured interviews with managers in the planning and budgeting area of these universities. Data analysis was performed using the content method of Bardin (2011). Anchored in this theoretical-methodological framework, the research managed to systematize the main challenges of aligning Budgeting with the PDI in the Federal Universities of the Northeast. Systematizing knowledge about these challenges helps to theoretically reflect on the relationship between budget and planning in Federal Universities. Furthermore, it helps to think about the potential of this relationship in future scenarios of budget constraints. .

This work aimed to analyze the relationship between intragroup conflict and conflict management stylesof civil servants at the Universidade Federal do Cariri. It started from the understanding that conflict is asocial phenomenon, inevitable, complex and unpredictable, which occurs in different contexts,organizational or not, having the ability to influence the quality of processes, products and relationships.Within organizations, from a systemic view, conflict can have dysfunctional or functional effects, requiringattention to the treatment given to conflict situations, so that they are led to beneficial results for individual and organizational performance. The research adopted the quantitative method, being applied the Scale of Intragroup Conflicts (ECIG), which investigates the conflicts in the task and relationship dimensions; the Rahim Organizational Conflict Inventory (ROCI-II), which investigates five styles of conflict management: Domination, Evasion, Accommodation, Negotiation, and Integration; and sociodemographic and functional issues. In data analysis, a non-linear methodological approach was adopted for complex objects of study. Thus, the data were submitted to a network analysis through the RStudio software, to verify the associations between them and identify which are the most influential variables in the set. The analysis of the results showed a one-dimensional structure of the conflict, corroborating with several studies that verified that one dimension of the conflict can be confused and transformed into the other. In the descriptive analyses, it was observed that the amounts of conflict perceived by the servers remained at low levels for both task conflict and relationship conflict. As for management styles, high frequencies were observed for more than one style, which can be explained by the use of more than one conflict management style by the participants. It was found, however, that only four styles were identified: Integration, Evasion, Accommodation and Domination, with the Integration style being the most frequente among the participants. In summary, the highest frequencies indicated that most participants (>60%), in the relationship with co-workers, agree to collaborate seeking decisions acceptable to all (65.1%), to try to avoid disagreements (64.3%) and in exchanging precise information to reach solutions to problems together (63.9%). The network analysis showed that there are no decisive correlations between intragroup conflict, conflict management styles and sociodemographic and functional variables. After analyzing the network correlations, measures of centrality, strength and expected influence were verified, in order to identify the most influential variables in the network. It was found that the sex variable is the one with the least strength and that the education variable has the least expected influence. The variables with the greatest expected influence were g5 (integration behavior, value = 1.09), c2 (personal friction, value = 0.90), c11 (disaffection, value = 0.90) and g17 (avoidance behavior, value = 0.89). The expected influence measures indicate the most sensitive and influential nodes (variables) in the entire network. The identification of these variables in the researched sample indicates the strategic points to be considered in the planning of interventions by the organization. Based on this, actions are suggested for the diagnosis of conflict relationships, as well as actions for the development of individual and group competences for conflict management.

The Architecture, Engineering, Construction and Operation (AECO) sector is experiencing a process transformation and paradigm shift, worldwide, migrating to Building Information Modeling (BIM), which through a collaborative workflow makes it possible to expand capabilities computer-aided design representation, associating information with business processes, planning, construction, operation and maintenance. Despite having several advantages, the BIM methodology is poorly developed in Brazil and the Federal Government has been encouraging its adoption through laws, decrees and regulations, such as the most recent Decree no 10.306/2020, which establishes its use in works and servicces engineering carried out by agencies and entities of the federal public administration. However, many public sector organizations are still unaware of how and which factors influence the success of BIM adoption. The present intervention project aims to carry out a situational diagnosis of the barriers and strategic opportunities for the implementation of BIM at the Federal University of Cariri. Action research, which, through cooperation and interaction between the researcher and those surveyed, used the information collected to put into practice a strategic action plan that guides the adoption of BIM in the UFCA Infrastructure Sector. It is expected that, with this intervention, the sector will understand what are the factors that influence the implementation of BIM in the university, achieving success.

Due to the pandemic caused by the new coronavirus (Sars-Cov-2) that started in Wuhan, china, in december 2019, and suddenly spread around the world, in march 2020 after a great contamination arrived in Brazil, the Assembly the Legislature of Rio Grande do Norte instituted for the first time a new type of work, the home office. The said, the present dissertation aims to analyze the perception of the servers of the Legislative Assembly of Rio Grnade do Norte on the adoption of the home office in their work. The methodology used consisted of an applied research with a quali-quantitative approach, classified as descriptive, having been applied a structured questionnaire to one hundred and thirty (130) servers, via google-forms and eight (08) interviews with managing servers, carried out virtually and in person. Data from the questionnaires were tabulated an analyzed using descriptive statistics; as for the interviews, they were recorded, then transcribed in full and analyzed following the steps of the content analysis technique proposed by Bardin. The results showed that the servers perceived the following advantages: reduction of transport expenses; improved quality of life; less exposure to
violence and pollution; increased productivity and privacy; and have less stress with commuting. The disadvantages pointed out were the increase in the cost of water and electricity, need to set up their own work structure, and family distraction. As for the interviews with manager servers, three major categories were coded in the results, namely: the advantages; disadvavantages; and management needs. As advantages pointed out in the perception of managers are: innovation; good suitability of servers; better productivity; economy for the institution; higher quality of life; flexibility. The disadvantages are gaps in communication; leadership difficulty; resistance to the home office; non-optimization of work less agility; the non-functional home office; the excess of work; the inadequacy of the sectors, among others. And management needs mention a change in organizational culture; capabilities; hove an adequate profile for the home-office; and integration across sectors. With this, it is concluded tha the experience with the home-office had more advantages for the servrs than disadvantages. But for manager servers, the advantages and disadvantages are on the same level, but in addition to the evident management needs. Thus, understanding that the home office is a trend to be followed in the current world of work, it is expected tha the Legislative Assembly will focus on the results found for a better planning of work management.

The present study aims to analyze the factors of working conditions that influence turnover and turnover intention at UFCA. Therefore, initially, a documentary research was carried out, with the purpose of collecting data on admissions, dismissals and turnover indicators for the period from 2017 to 2021. From the data collected in this stage, using the PowerBI tool, the UFCA Rotation Panel. Then, semi-structured interviews were carried out with former employees who left the institution in the aforementioned period, in order to investigate their perceptions about working conditions at UFCA and whether these influenced the decision to leave the institution. The interview script was based on the taxonomy of working conditions developed by Borges et al. (2021). Still thinking about avoiding future voluntary dismissals, the research also investigated, through the application of a questionnaire, whether the intention of rotating employees in exercise is related to working conditions at UFCA. For this, he used the Rotation Intention Scale (SIQUEIRA et al. 2014) and the Working Conditions Questionnaire (BORGES et al., 2021). It is, therefore, a descriptive research, qualitative and quantitative. The treatment of quantitative data occurred through descriptive statistics, analysis of variance (ANOVA), data crossing, chi-square test of independence, and Pearson's correlation. Qualitative data were treated by the content analysis technique. The survey results showed that the factors of working conditions, in the perception of most ex-servers, did not influence the dismissal of the institution. At this stage, other factors that may have influenced turnover behavior were identified: Family, Location, Personal and Organizational Reason. Regarding the turnover intention, the scores indicate a low turnover intention, influenced by individual factors, such as age, family obligations (having children), form of admission, level of education and the search for employment alternatives. As for working conditions, it was found that the factors most frequently perceived by the participants are: Computerization and Management by Objectives. Regarding the relationship between working conditions and the intention to rotate, a relationship was observed between career, remuneration and the existence of remunerated secondary activity in the Contractual and Legal Conditions dimension, as well as a weak positive correlation with the Violence factor in the workplace. dimension Requirements, Contradictions and Material Conditions. The dependence between the variables and the other factors of working conditions was rejected. The data also point to the need for the institution to better develop the following factors of working conditions: Support and Protection, Journey Flexibility and Respect for Limitations. Given this, it is expected that the results have produced data and information relevant to the University, providing managers with more knowledge that enables the improvement of working conditions and turnover. 

Environmental degradation is currently a problem that has been discussed worldwide. One of these problems is related to the sources of electricity generation that emit polluting gases into the atmosphere, one of the main causes of global warming, whose effects are already noticeable throughout the planet. Therefore, the implementation of public environmental policies is fundamental for the process of achieving sustainable development. In this context, Brazil stands out for having an electrical matrix mostly composed of clean and renewable energy sources, with the State of Rio Grande do Norte being one of the main generators of renewable electricity, mainly wind and solar. Thus, as the main objective of this work, we seek to discuss public policies to encourage renewable energy in the State of Rio Grande do Norte from the perspective of taxation. As for the specific objectives, it is proposed to verify which are the tax instruments to stimulate the development of  renewable energies used in the State of Rio Grande do Norte, to discuss the possible administrative and/or legal-tax obstacles that make it difficult to invest in renewable energies in the State of Rio Grande do Norte, and, finally, to analyze the contribution of the fiscal incentive policies granted to renewable energies in the State of Rio Grande do Norte for the economy and the environment. The research is classified as applied, with a qualitative approach. Regarding the objectives, it is classified as descriptive. As for the procedures, it consisted primarily of bibliographic, documental, electronic and case study research. Semi-structured interviews were used as a technique and procedure for data collection. As main results, it was found that, of the three main rules that provide for the granting of incentives to renewable energies existing in Rio Grande do Norte, PROEDI (Program to Stimulate  Industrial Development) has not yet revealed its potential as an local environmental public policy. The ICMS Agreement 101/1997 CONFAZ, despite being a national policy, can be considered the main fiscal incentive policy adopted by the State of Rio Grande do Norte, since it grants exemption from ICMS in operations with equipment and components for the use of solar and wind energy. And finally, with regard to the ICMS Agreement 16/2015 CONFAZ, it was found that this public policy has benefited thousands of users by granting exemption from ICMS to energy generated by photovoltaic means and injected into the distribution network. Thus, it is concluded that taxation can, and should, be used as an instrument of environmental protection and promotion of sustainable development, however, through the implementation of effective, consistent and rational public policies, correcting the flaws, facing the peculiarities of the local scenario, in addition to the active participation of society, with the aim of disseminating and achieving the desired ecological awareness, guided by the corresponding environmental principles.

This study had as main objective the elaboration of a strategic map for the Library System of the Federal University of Campina Grande – SISTEMOTECA UFCG – using the Balanced Scorecard tool. In order to reach the construction of the map, a survey of plans, institutional documents, laws, ordinances and programs was carried out, which could support an initial diagnosis, as well as validate the need for the study for the sector and for the institution. For the construction of the artifact, the study opted for the Design Science Research - DSR methodology, which is characterized by the construction of artifacts to respond to problems found in the diagnosis. In the development and testing phase of the proposed model, the Design Thinking - DT method was used. During data collection, the research used a questionnaire with open and closed questions, and promoted focus groups. After data analysis, built the Swot matrix, mission, vision and values, problem tree, strategic map and action plan, and at the end, presentation of the artifact to the team for validation. This research aims to contribute to the UFCG library system, seeking to align the processes and services developed therein with the existing institutional plans. It also aims to be used by other library systems to improve their services.

The present work had as objective to formulate a strategic map of the city of Caicó - RN, from the perception of the public managers of the high Administration, seeking to influence the governability in the execution of policies, reducing the "implementation deficit". The strategic map gathers information that will make it possible to strengthen institutional relationships, intersectoral communication and rationalization of public resources. Through the tool, it will facilitate the monitoring of the strategic management of the municipality, aiming to assist in the monitoring of budgetary items. To do so, initially, a deepening of the diagnosis of strate-gic management in the municipality was carried out through the conception of the intervie-wees. The present project considers it necessary to monitor the municipal strategy proposing objectives, goals and indicators for the implementation of the strategic map. From the above, the project defined the role and those responsible for monitoring the strategy of the municipa-lity of Caicó, indicating the need to characterize the elaboration of a dashboard to optimize the monitoring of the strategic objectives. The identified challenges to implement a municipal strategic management have as parameters: (I) what is meant by strategic management?; (II) social
participation in the elaboration of strategic management; (III) management of transpa-rency and access to information; (IV) actors involved in the process of elaborating the munici-pal budget; (V) create an electronic tool for monitoring strategic management – Integrated Management System; (VI) effectively adjust the survey of budget priorities; (VII) the need to discuss the objectives, goals and indicators of the Multiannual Plan; (VIII) need to implement a strategic tool in the municipality; (IX) articulator of the strategic map. The study concludes that the adoption of a monitoring of municipal strategic management and the municipal strate-gic implementation will contribute to improve the proposed results in the budget pieces, for that, it is necessary to create mechanisms that strengthen the organizational culture to monitor the strategic management, allied the creation and training of  groups responsible for this issue at the municipal level, without forgetting the implementation of technological resources, such as an integrated management system that will contribute to greater monitoring and control of actions, goals, objectives and indicators of municipal management.

This work aimed to discuss Organizational Change relating it to Crisis Management, focusing on the case of the Legislative Assembly of the State of Rio Grande do Norte between the years 2015 to 2021, a time frame made due to the changes organizational changes that occurred in the management of the Potiguar Parliament. The methodology used was qualitative and exploratory with the documentary analysis of the publication of journalistic materials in the only two printed newspapers of the time that circulated in Rio Grande do Norte during the aforementioned years in the Legislative House. Data analysis was performed according to what Bardin (1997), Pettigrew (1987) proposes, with categorical evaluation of data (content, context and process). The results found were 8 (eight) episodes of crises that resulted in organizational changes in the Assembly, such as the Administrative Reform and the dismissal of 930 commissioned positions. The dissertation reports how the external contexts (image in society and the press), the content (the crises) and the processes (internal reorganizations) are decisive for changes in the management of the Legislative branch of Rio Grande do Norte. The results also indicate that the organizational changes that occurred in the years surveyed (2015 to 2021) stem from image crises in the institution, corroborating the reactive character of the institution, that is, the motivation to propose changes are responses to crises.

People Management represents a challenging area for public managers. In recent years, the scenario of political instability within the scope of the Federal Government and the fiscal crisis, has made its management increasingly complex. This scenario has led public organizations to seek managerial alternatives to increase their capacity to respond to the demands of society at the same time that they have suffered from budgetary restrictions and the reduction of the staff. In this sense, in order to present appropriate management solutions to the problems identified in the diagnosis of this intervention project, this work aims to propose a strategic alignment in the UFRN People Management Policy, based on the adoption of a strategic people management model for competences for the Technical-Administrative Career in Education, using the methodology of Design Science Research. This proposal was built through the following steps: choosing the field problem to be solved; systematic review; research syntheses; design propositions; development test. The use of this method provided a closer connection between the researcher and the researched environment, favoring the construction of a model in line with the institution's particularities. In addition, it enabled the construction of an artifact, based on generalizable knowledge to a class of problems, allowing the knowledge generated to solve the problems worked on in this project, to be reapplied in the solution of the other problems of that class. Furthermore, the model proposed in this work may be reapplied to other public institutions, in particular to Federal Institutions of Higher Education, observing the peculiarities of each institution. It is expected that the proposal, when implemented by UFRN, may represent an administrative innovation in directing People Management processes, such as: Workforce Planning; Developing people; Performance evaluation; Provision of Positions, among others

Notably, public security is one of the most debated topics in Brazilian society, given the high rates of violence today. In the meantime, crimes against financial institutions have been occurring with alarming frequency, since criminal associations are more capitalized, equipped and specialized, making emergency and planned police intervention necessary. In view of the above, the present work aims to propose the use of Design Sprint as a management tool in the preparation of the Defense Plan against attacks on financial institutions in the area of responsibility of the 1st Company of the 6th Police Battalion of Rio Grande do Norte, Brazil. It presents itself as an artifact capable of helping the State to deal with the modality of crimes against financial institutions, answering the following question: How Design Sprint, as a management tool, can be applied in the elaboration of defense plans against attacks on financial institutions by the Police of Rio Grande Do Norte?” Methodologically, it is an empirical, qualitative research, which used the method of “Design Science Research”, from May to June 2019, in which the interview, focus group and interview were used as data collection instruments. the application of questionnaires. In the results, he proposed a framework to guide the performance expectations of institutions linked to the defense plan, both in preventive actions, and during and after the crimes were committed. It is concluded that both the Design Sprint tool and the scientific method of “DSR” are extremely recent in scientific publications in the area of public security, denoting the lack of studies on innovation management and the need to invest more academic space in prescriptive research.

This Intervention Project has the objective of elaborating an Action Plan for the promotion and prevention of mental health of the Federal University of Rio Grande do Norte civil servant. It is justified by the absence of a mental health policy in the institution and by the collaboration it can give to reduce the reduction of mental and behavioral disorders affected by its employees. The research and proposal approach is presented as a qualitative approach. The methodological path included two phases: a) diagnosis of the problem situation, through a bibliographic survey on illness due to mental and commercial disorders, leaves, workloads, working conditions and management analysis in the institution's internal documents, an example of a Report of , PDI and Resolutions; b) proposition of an Action Plan for the promotion and prevention of mental health, built by listening as representatives of the Health Care Divisions, in order to provide specific elements for the preparation of the mental health policy at UFRN. It is usually the policy that defines the plan, programs and projects. However, given the lack of information on the mental health policy and considering the need to refer cases of incidence of mental disorders that frequently occur in the institution, the existence of an Action Plan for Mental Health becomes an element important to deal in a systematized and articulated way with people's health. It is believed that the Action Plan contributes to adjustments to existing actions and new propositions, bringing impacts with regard to the anticipation of care and changes in the illness and absence of the institution's servers.

Public administration, with a view to maximizing the result, must strive for the effective, efficient and effective allocation of public resources at its disposal in order to generate deliveries of public value to citizens. Thus, managers responsible for implementing educational policies need to be aware of the results of their institutions in society. The Graduation Success Rate, measured by the relationship between the number of enrollments and the number of students who have completed graduation, combined with the time taken to complete the course, serves as one of the possible parameters to measure how close the institution is efficiency in the application of resources. On the other hand, due to the OCC Matrix, the more efficient IFES presents itself, the more budgetary resources the Ministry of Education allocates to the Annual Budget Law. Thus, the objective of this work was to apply the Data Envelopment Analysis to delimit the degree of efficiency in the application of resources from the student assistance policy in undergraduate courses at UFCA, with the treatment of the database by the R software. as a result, the UFCA, despite demonstrating to be evolving in performance, has not yet shown itself to be efficient in the application of available resources in comparison with the expected returns. As well as the courses of Administration, History, Civil Engineering and Medicine delimited the frontier of efficiency in the researched period.

Public administration has been going through the need to work efficiently and optimize public resources, given a scenario where these resources are scarcer. In this sense, public purchase, an intermediary action for the achievement of institutional objectives, must be carried out seeking the maximum value addition for those interested in the logistics chain in which it is inserted, using the minimum resources necessary to achieve these objectives. Thus, the objective of this work is to propose an Action Plan to implement strategies to improve the efficiency of public procurement at the Federal University of Cariri, through Design Science Research. Using the Design Science Research as a methodological path for the construction of this Action Plan (artifact), which consists of the following steps: definition/diagnosis of the problem situation; brief presentation of an artifact to solve the problem situation for intervention research participants; collective construction of the artifact to implement strategies to solve the problem of efficiency in public procurement in the institution. The relevance of the knowledge produced here is in line with the potential for institutional impact arising from the implementation of the proposed intervention at the Universidade Federal do Cariri. It is a multi-method project and case study

Considering that an efficient management of the purchase of books in federal universities presents strong perspectives of contributing to the offer of a more democratic and inclusive education, with quality and with the efficient use of public resources; this dissertation project analyzes the management of book purchases and the development of the library system at the Universidade Federal do Cariri. The specific objectives are: to describe the book purchasing process with a focus on the performance of SIBI at UFCA; identify the stages of development of the library collection; diagnose the barriers to the management of book purchases and the development of the library's collection faced by the university and propose actions and guidelines for the continuous improvement of the management of book purchases and the development of the collection. Therefore, a descriptive research with a qualitative approach was developed, through a case study as a research strategy, using documentary research and interviews as data collection techniques. It appears that the book purchasing process has been developed in its selection, acquisition and evaluation stages, with significant SIBI performance. SIBI has been involved in this process at various stages, from discussing the budget for the purchase, guiding the selection of bibliographic material in light of the course PPC, organizing and composing documents for bidding, receiving the works, technical processing. The development of the collection is centered on its creation and growth, associated with the pedagogical project of the University courses, in line with organizational planning. It is concluded that the management of book purchases and the development of the collection of the Library System of the Federal University of Cariri has been satisfactorily developed, however, there are obstacles related to deficits in personnel, physical structure, budget and management in the stages of the development of the collection that need to be overcome. To this end, we present recommendations for actions to contribute to a more efficient management of book purchases, as well as to give greater visibility to this process, whether in the context of university management or in the scope of the academic community and society.

Governance of Public Procurement is defined as: "a set of leadership, strategy and control mechanisms put in place to assess, direct and monitor the performance of public procurement management, aiming to add value to the business of the body or entity, and contribute to the achievement of its objectives, with acceptable risks”. The objective of this research was to understand how corporate governance practices are adopted in the hiring process (goods and services) at the Universidade Federal do Cariri, based on the reality perceived by managers and the evidence actually found. The methodology used was, therefore, a single case study, with an essentially qualitative approach, but with quantitative aspects also analyzed. The bibliographic research, survey through the application of a questionnaire and documental research were used as data collection techniques. Data treatment was carried out by content analysis, descriptive statistical analysis and comparative analysis, using data triangulation. The main results showed that most managers have a positive perception regarding the adoption of governance practices in UFCA hiring. However, in comparison with the evidence collected, there was a divergence of results. Of the 43 listed practices, according to the perception of managers, 29 (representing approximately 67%) are applied, but only 14 (representing approximately 32%) were effectively evidenced with the documentary research. The identified strengths were mainly presented in the thematic axes of Planning, Risk Management and Contracting Work Processes. The critical points are related to Strategic Management, Integrity, Ethics, Competence Management, Contracting Policies and Guidelines. It was concluded that there is an indication that part of the managers do not have a complete knowledge of the theme of governance in public procurement and the application of its practices, as well as the possible existence of information asymmetry between those who work directly in the public procurement process and those that act indirectly or do not act. Thus, there was a need for greater investments by UFCA in the adoption of governance practices in hiring, especially with regard to the critical points presented.

The constitutional principles of Public Administration, notably that of participation, contribute to the administrative acts of public bodies and intuitions being carried out in line with collective interests. This dissertation analyzes the observance of the Participation Principle within the scope of the Institutional Development Plan – PDI (2016/2020) of the Federal University of Cariri (UFCA). For that, it had as specific objectives: to describe the elaboration process of the Institutional Development Plan and its participative mechanisms; map the actors who participated in the process of elaboration, execution and evaluation of the PDI and their roles performed; identify institutional actions inducing participation in the PDI elaboration process; verify the limiting factors for promoting the participation of the academic community and society in the elaboration of the PDI. Therefore, an exploratory-descriptive research with a qualitative approach was carried out. Using the case study as a strategy, having the Federal University of Cariri as the unit of analysis. For data collection, documentary research and survey techniques were used, with questionnaires applied to the actors who participated in the PDI elaboration process (2016-2020), whose data were analyzed, respectively, through the Functional Descriptive Analysis and Basic Statistical Descriptive Analysis. The results show that the UFCA held seminars, working groups and meetings to prepare the PDI (2016-2020) as mechanisms that sought to encourage the participation of the academic community and civil society. 120 civil servants and administrative technicians representing academic and administrative units who participated more actively in the process of preparing the Plan were identified, taking on roles in defining objectives and goals, providing data and information, building projects and writing/reviewing of the final document. In addition, the UFCA held sectorial meetings, public consultations, polls, reports via e-mails, dissemination on the institutional website and social media, among other actions inducing participation. However, the lack of knowledge of the PDI, the availability of participation and the recent creation of the university constituted the main limitations for participation, despite the recognition of the contributions of participation to the legitimacy of the PDI, involvement of people in the execution of proposed actions, increase in the level of knowledge about the PDI, alignment of goals with the needs of the sectors, among others. It is concluded that the Principle of Participation was observed in the Institutional Development Plan - PDI (2016/2020) of UFCA, but participation was more restricted to actors representing academic and administrative units, and only at an informative level to other community members academic and civil society. It is hoped that this work can contribute to the improvement of participatory processes at UFCA, through its Institutional Development Plan; and with the exception of institutional specificities, which can bring elements that encourage reflection on this theme in other federal educational institutions in the search for an effective participation in university management.

This project started from the reflection on teaching and competences. It is a fact that teaching is an important determinant of the success or failure of the educational process and has great responsibility for the expected results. At the federal level, it is the National Personnel Development Policy (PNDP) that defines the guidelines for professional development. It comprises the civil servant development process through the diagnosis of competences. Competency mapping is the first step of the four that make up the systematic planning that involves the Competency-Based Training System (SCBC). In the case of UFCA, there is an effort so that the training actions proposed to teachers meet the assumptions of Management by Skills. The university carries out continuing education activities for teachers, but has not yet set standards for continuing education for these professionals. Thus, this project comprised an intervention proposal with the general objective of proposing the elaboration of a normative for teacher training at UFCA. Initially, a bibliographic and documentary research on the subject was carried out, followed by a survey to validate an instrument for mapping competences that was elaborated from an analysis of similarity between the data pointed out by the UFCA professors and the theoretical body that surrounds the theme. Finally, a proposal for a regulation for teacher training was elaborated. It is hoped, as a contribution, that the training of UFCA professors can help the university to contribute with increasingly empowered and qualified professors to carry out the UFCA's mission: teaching, research, extension and culture.

People management in the public sector presents itself as a strategic element. Within the scope of the Federal Government, Decree 9,991/2019 and Decree 10,506/2020 (New People Development Policy) are in force, which guide public administration entities to fit into the competency-based management model. And the normative Instruction SGP-ENAP/SEDGG/M/2021 brings in Annex I the list of Transversal Competences in the Brazilian Public Service. The Federal University of Cariri – FUCA, recognizing that the development of its competences directly impact the degree of achievement of institutional objectives and that it must act in accordance with the legal provisions cited, asks if: Do the institutional competences of FUCA and the performance of public servants attend the transversal competences of the public service brought into the Normative Instruction SGP-ENAP/SEDGG/ME No. 21, of February 1, 2021? In this sense, the research targeted to diagnose the gap in the transversal competences of the public sector of administrative technical servants in education at the Federal University of Cariri - FUCA. Eighteen (18) institutional competences were identified from the institution's documents, which have a conceptual relationship with transversal competences, although there is a misalignment in the level of relevance between them. In the evaluation of use and mastery of transversal competences, it was found that servants use them, but dominate them reasonably. The gap in transversal competences points to a greater need to develop the competences 'digital mindset' and 'systemic vision', followed by 'Data-Based Problem Solving' and 'Focus on Results for the Citizens'. 'Communication', 'Team Work' and 'Guidance for Ethical Values' presented a smaller numerical difference, indicating a low need for improvement. Finally, it is concluded that FUCA should develop its people management policy based on the competency management model, to align the competencies of TAES servers with those of the organization and those necessary for the good performance of the public service as a whole.

Public administration develops in an increasingly dynamic scenario, and the demand for quality public services reinforces the importance of reinvention tools to the most diverse organizational structures. In this sense, project management appears as an alternative to traditional practices to contribute to enhancing organizational results. This intervention project aims to propose a visual model of project management for Rio Grande do Norte State Assembly. To support this work, based on the literature on planning in public management and project management with emphasis on visual models based on canvas, it is intended to perform an applied qualitative research-action of a qualitative nature. From an exploratory-descriptive strategy, the proposal was divided into two phases: the first one corresponds to the diagnosis of the main practices existing with regard to the management of the agency's strategic projects; on the second, aims to test LifeCycleCanvas^® (LCC) in an infrastructure project and to determine its alignment with other projects of the Institution. For the diagnosis of the current model, documentary research and participant observation were defined as data collection techniques, based on the propositions of Strategic Planning 2020-2023 meetings. In model application, participant observation and focus group were used to manage the entire life cycle of a real project. The results obtained showed the adherence of the LCC in relation to the management of the life cycle of the project studied. In addition, it was also possible to verify the dynamics and management of change, with changes made in all phases, being possible to perceive the impacts that one factor would have on the other and thus promote adjustments. The study also generated managerial implications, such as the feasibility of replication, with proper adaptations, of the model proposed in other Assembly’s projects, acting as an auxiliary tool by planning advisory and opening up space for future research with new approaches.

Beginning in the 1980s, several countries promoted numerous managerial reforms in the public sector - guiding and bringing it closer to market practices. Emerged in this environment of great volatility and complexity in the public sector, good project management practices have gained space and become key words in this process of reorganization and better meeting public demands. This work aims to develop a proposal for visual management of projects within the scope of the IFRN/Campus Santa Cruz, in order to promote better execution and monitoring of its strategic projects, set out in the Institutional Development Plan - PDI 2019-2026. In view of its simplicity, flexibility and the benefits recognized in the literature, it was decided to use the Life Cycle Canvas (LCC) visual project management tool to develop this model. From a methodological point of view, this research is classified as applied, exploratory, descriptive, documentary and case study. For the purposes of data collection, a focus group was held with the Servers, in addition to unsystematic observations and documentary research, in order to detect the main difficulties and bottlenecks in the management of IFRN's strategic projects, particularly in the context of Campus Santa Cruz. The information collected was analyzed, basically, through document analysis and content analysis. Finally, based on the perceptions and suggestions of the research participants, a visual management model was built - collectively - based on the Life Cycle Canvas (LCC) tool, as well as the recommended use of performance indicators and tools to support the LCC. It is hoped that the implementation of the proposed model, under the terms suggested in this intervention project, can insert good project management practices in the IFRN, especially at Campus Santa Cruz, contributing greatly to the processes of planning, execution, monitoring and control of strategic projects of the Federal Institute of Rio Grande do Norte.

Public management has gained notoriety in recent years with the publication of laws that encourage the use of mechanisms aimed at transparency, inspection and control, divided in the external and internal sphere, of the actions of public agents. As an element of internal control and efficiency of public institutions, management record compliance acts as a preventive control with regard to budgetary, financial and patrimonial execution, capable of mitigating the risks inherent to the use of public resources and, if necessary , guide the institution through the use of corrective measures in a timely manner. Based on Internal Audit Report No. 004/2016, deficiencies were identified in the execution of management record compliance in the management units of the Federal Institute of Sergipe, such as lack of training, formalization and standardization of processes, failure in communication between servers and no procedures manual. Thus, this study aims to analyze the management record compliance process at the Federal Institute of Sergipe. The present research has a descriptive and applied nature, through the use of the qualitative approach, also characterizing it as a case study. For data collection, bibliographic and documentary researches were carried out and, as an instrument, interviews with semi-structured script were applied to the full registered management coordinators, seeking elements that supported the analysis of the process. The collected information was treated and analyzed, through document analysis and content analysis. As a result, it was noticed that, in view of the complexity and necessary knowledge of compliance, there are elements that leave the procedure a little fragile, such as the realization of more practical training, staff turnover, budget limitations and the absence of an information channel that brings together conformists. However, there was an evolution in the process and, despite limitations, it was identified that the institution has been giving greater importance and making efforts in order to improve the management record compliance, since it deliberated actions for the detected deficiencies initially be minimized. These measures contribute to the strengthening of preventive control within the management units of the institution and, consequently, better transparency and use of public resources.

This research addresses the intersection between public transparency and social control, having evaluated the process of conversion of municipal public data into enforcement action by the counselors of the Natal-RN School Food Council (CAE). This is an exploratory-descriptive research with a qualitative approach, conducted through a single case study, with interviews with semi-structured script and document analysis. The collected data were evaluated based on analytical variables that encompassed the context in which the actions of the CAE were performed, the performance of this board in 2018 and 2019 and the conversion of public data into supervisory action by the board members. The results showed that the precarious institutional support received by the CAE and the lack of municipal transparency were the main obstacles to the conversion process, which, on the other hand, was favored by the engagement and commitment of the councilors and the dynamic functioning of the council. The favorable conditions were not sufficient to overcome the difficulties imposed by the Municipal Executive, which negatively impacted the social control exercised by the CAE, since there was no conversion of data linked to active transparency in enforcement action by the CAE of Natal-RN, and the use of data. passive transparency was limited and not systematic.

Contemporary public management is faced with the challenge of scarcity of resources, requiring the ability to deliver quality public services with leaner public budgets. Within this scenario, the public sector has sought, in the private sector, several methods and techniques that are remarkably efficient. Process management, from the term Business Process Management (BPM), has an integrated view of all the organization's activities, allowing the formulation of strategies contributing to the promotion of quality, with cost reduction and greater customer satisfaction. internal and external. The objective of this work was to propose an optimized model of the hiring process for goods and services of the Military Police of the State of Rio Grande do Norte through BPM. To this end, the methodological path adopted was the design science research, based on the choice of the field problem to be solved (diagnosis of the problem situation), followed by a systematic review of the literature that culminated in the synthesis of the research (theoretical and normative framework), for the following steps, the design proposals (project) and test for development, the Design Thinking methodology was used to achieve the main objective of this intervention project. After experimentation, there was a decrease in the average time interval for executing the processes. This intervention project has as a product for the institution a draft ordinance containing the modeling of the process in BPMN resulting from the discussion of the actors involved during the use of design thinking. It is expected with the adoption of the proposed model that, in the short term, with the change from repetitive to standardized processes, there will be a reduction in problems resulting from the lack of a standard process that impacts the corporation's final processes and that, in the medium and long term, such processes become mature, being properly measured and managed. In parallel, it is hoped that the methodology covered in this project will be used by PMRN in the analysis and modeling of other critical processes. In due course, two opportunities for future studies resulting from problems found and not addressed in the scope of this work are pointed out: the analysis of purchasing planning and the training of personnel.

The regulation of the constitutional right to access public information in Brazil was materialized with the approval of the Law no.12.527 - known as LAI - promulgated on November 18th 2011. In this context, this dissertation aimed to understand how the Federal Institute of Education, Science and Technology of Rio Grande do Norte (IFRN) relates the active and passive transparency. This is an exploratory and descriptive research, of quali-quantitative approach, carried out through a case study. The data were collected through a documentary research, from the survey of the requests for access to information made to IFRN, via the Citizen Information Service (SIC), from July 2015 to July 2019. The requests for information were categorized through content analysis, evidencing the most requested categories. After defining the most demanded categories by the society to the institution, the observation was made in the websites, from the elaboration of an observation form. The strategic theme "People Management" was the one with the highest number of information requests, with the People Management Board being the most requested sector. The thematic category "Personnel selection and mobility" represented more than half of the requests for access to information, with 51.47% of the requests. The results showed that both compliance and the implementation of active transparency practiced by IFRN are failed, since information that should be mandatorily available in active transparency is not disclosed in its entirety and, when it is, sometimes it is incomplete and outdated. The study also showed the need for improvements in the information management practices in IFRN. As a suggestion, it was proposed, for each thematic category, the publication of information that was not available in active transparency, as well as detailed suggestions for improvements in the information already disclosed in the websites, with a view to increasing the public transparency of the institution and, consequently, the quality in the delivery of the services provided, besides allowing a possible decrease in the demands for information. 

Society has increasingly demanded from the public sector an efficient, effective conduct, oriented towards quality services that meet their needs. In this sense, the strategic management of people must be perceived as a management model capable of connecting the individual objectives to the organizational goals, providing the achievement of the expected performance through more effective ways. From this perspective, the strategic alignment of HRM policies and practices and strategic planning can represent an important alliance to offer greater internal capabilities and achieve organizational results. For this reason, the implementation of policies that prioritize the assessment, development and valuation of people in organizations, through models such as management by competences, can result in the production of innovative and high quality services, as well as a service more flexible and attentive, because the employee who feels served, satisfied and valued, tends to perform his duties with more effort. In view of the identification of deficiencies in the HRM practices and policies of the State Traffic Department of Rio Grande do Norte - DETRAN / RN, in addition to the lack of coherence of these policies and practices with the organizational strategy, this intervention project aims to propose a restructuring in the Human Resources Subcoordinator of DETRAN-RN, as well as in the HRM practices and policies of the Municipality, based on the implementation of strategic management of people based on competence management, taking the Development Management Subsystem as a priority. It is also intended to develop an integrated management system, through strategic alignment in HRM practices and policies with Institutional objectives. It is an applied research, exploratory and explanatory, with a qualitative approach, also characterized as bibliographic, documentary and case study. Data collection took place through documentary research, individual interviews and the application of the participant observation technique. In addition, it presents itself as an action research, with the direct participation of the researcher, as a representative member of the situation, in an attempt to bring about social change and contribute to the improvement of the organization. It concludes with the presentation of an intervention proposal for the Human Resources Subcoordination of DETRAN-RN focusing on the Development Management Subsystem.

The present study, which is part of the qualitative and quantitative research, aimed to analyze the implication of the quality of the communication channels of the Ombudsman's offices of the federal teaching authorities in their performance in the perspective of social participation. The sample surveyed was 104 units with representativeness in all states of the federation. In this way, the methodological paths were traced to reach each of the chosen stages: bibliographic research on Ombudsman and participatory theory, documentary research and the use of three information banks that served as sources of data collection: (i) refers to the institutional sites of all the municipalities of the sample, using the Internet analyzed through descriptive statistics with absolute and average numbers; (ii) the "Resolved Panel" made available by the CGU with results from the "e-Ouv" system, where individual surveys were carried out for each of the institutions covering the years 2016 to 2018 and the results were presented by analysis unit, for region, and by rankings, by absolute numbers, relative, in percentage, by average and by content analysis; (iii) microdata made available by CGU. As for the results of the first stage, which consisted of verifying the accessibility to the Ombudsman's offices of the federal teaching authorities through the institutional sites of each of the 104 institutions that composed the sample surveyed. For this stage the main results pointed out that about 20% of the institutions do not provide other forms of communication besides the electronic form. With regard to the second stage, which took place through consultation with the "Resolved Panel", the main results point to a large discrepancy between the most demanded and least demanded institutions. In addition, the incidence of noncompliance with response times is high, especially for the three types of manifestation plus demands, with a higher prevalence for the Complaint type. Regarding the ranking between the types of manifestation, the prevalent result in the two networks was for the Complaint type, in all regions of the country. In order to comply with the third stage in which the results of the last CGU survey concerning the evaluation of the communication channels used by the Ombudsman's Office were used, most Ombudsmen do not meet the 40% required items related to the communication channels, indicating the need to improve this mechanism. Another result in this stage was that there was a negative correlation between the evaluation of the channels and the mean response time, showing that the better the channels evaluated, the shorter the response time in days. Therefore, it is concluded, based on the analysis of the three databases consulted, that the communication channels of the Ombudsman's offices of the federal teaching authorities show a solid performance, especially after the implantation of e-Ouv.

This dissertation evaluates the organizational communication process of the Escola de Saúde da Universidade Federal do Rio Grande do Norte – ESUFRN from the perspective of Integrated Organizational Communication Theory and Social Network Analysis. It is an exploratory-descriptive study of a qualitative nature and that adopted the case study as a research strategy. For the situational analysis of communication in the ESUFRN, considering the specificities of public communication, a composite of organizational communication integrated in a public university is proposed as reference parameter. Adapted from the composite developed by Kunsch (2003), the proposed compound is formed by three dimensions: Institutional Communication, Internal Communication and Relational Communication. From these dimensions, a model for situational analysis of integrated communication in a public university is developed, which includes concepts, purposes, procedures and operational questions. The evaluation carried out took into account the perception of the School's servers about the existing communication and its wishes regarding integrated communication. The application of the model counted on a documental research, interviews and mapping of the communication flows. The data collected were analyzed through descriptive analysis with functionalist bias, basic descriptive statistical analysis and Social Network Analysis (ARS). From this effort, the factors that limit and potentiate an integrated organizational communication were identified, and recommendations were proposed for the adoption of this type of communication in ESUFRN. After applying the described procedures, it was possible to verify that the organizational communication developed at ESUFRN has the potential to become an integrated communication, since there are several actions taken by the management of the Academic Unit. Of particular note in this process are: the creation of the institutional communication management sector; the development of communication channels that allow transparency of information and listening to its audiences; and the creation of the Information and Communication Management Nucleus, with potential for the management of the internal administrative, academic and interpersonal communication processes. It was also found that, in the perception of the servers, in a broad way, the communication developed by the School has met the communication needs, and there can be significant improvements through the adoption of internal communication channels that improve the information flows, as well as spaces for discussion of matters of common interest of the technical-administrative servers. The analysis of the communication also found that the expansion of the collaboration of the team of servers can raise, at the level of scientific journalism, the dissemination of the scientific production developed in the School. On the other hand, the channels of dialogue with the external public need new direct and mediated communication tools that allow the expansion of the relationship between the Escola de Saúde and society, providing an understanding of public opinion and increasing the visibility of the organization. Finally, it is necessary to systematize and incorporate the planning of the communicational actions developed to the strategic planning of the Escola de Saúde da UFRN.

The present intervention project aims to formulate a plan of action for the elaboration of the Service Charter of the Legislative Assembly of Rio Grande do Norte. This Charter is a tool of communication, an instrument of transparency, a channel of relationship with the citizen and stimulus to social participation, as well as a promotion to the efficiency of the public organization. Its implementation, by the Assembly of Rio Grande do Norte, is scheduled from 2011, by Law 9461, which was not implemented. Specific objectives of the intervention project are to map the public services offered to citizens by the Legislative Assembly of Rio Grande do Norte and their respective sectors, based on resolutions 090 and 091/2017; diagnose how, currently, the services are communicated, requested and executed, with notes of the main difficulties and deficiencies of the sectors; to suggest a checklist model to guide sectors of the Legislative Assembly on the definition of information flows and service provision; and propose a workshop template for the preparation of the Service Letter from the 5W2H planning tool. The steps set forth in the Methodological Guide for the elaboration of the Service Charter and the new Decree 9.094 / 2017 will be considered, which started to treat the transparency tool and the description of the public services by Letter of Services to the User. The kind of research for diagnosis that grounded the proposal is descriptive exploratory. In this sense, semi-structured interviews were conducted with heads of the divisions and nuclei of the Assembly, as well as documentary research, whose data were treated through qualitative analysis. 

The present paper proposes to analyze the Warehouse sector of the IFPB - Picuí through Quality Management tools in order to raise the problems encountered in all the steps of the sector. With this, we seek to identify the possible causes again through the 5W3H tool, seek to propose solutions in order to remedy such problems and make the sector more efficient and consequently with less waste of public money. The Warehouse has the role of planning common acquisitions, tracking the order, receiving it, conferencing, and keeping up the distribution to the end user. Thus, the present work constructs the flow chart of each stage of work in the Warehouse, analyzed according to the current norms and the Warehouse Manual of the institution. After this, the problems of each step are identified and one is selected as a priority to find its causes from tools like Cause and Effect Diagram or Ishikawa Diagram and 5W3H. To propose solutions, the 5W3H tool was used. The methodology adopted was through bibliographical and documentary research, for later data collection through semistructured interviews. After this discussion is presented a proposal of intervention to the studied Campus with the intention of tracing possible solutions to the problems found suggesting new procedures and presenting new flowcharts

This dissertation discusses meritocracy and selection of people in the public service, and shows a study that aimed to analyze the extent to which the selection of civil servants for the occupation of the commissioned positions of free nomination within the scope of the Federal Institute of Paraiba – IFPB - has been a meritocratic process. The theoretical basis was based on articles, institutional documents and bibliographical research on meritocracy and public selection, themes that, historically, have generated many discussions in the public administration, and are central and indicators in this work. Meritocracy is understood as a set of values that defines the assignment of criteria for recognition through individual performance, denying any kind of hereditary, corporate or political privilege. The selection is the way that management selects professionals to integrate their functional structure, through a merit system. A descriptive research was carried out with the servers of the Federal Institute of Paraiba divided into occupants of commissioned and non-occupant positions. For data collection, interviews were carried out with managers and application of online questionnaires with servers occupying commissioned positions of free nomination, as well as with those who do not occupy commissioned positions. The interviews were analyzed through the analysis of content and the data generated by the questionnaires with the help of SPSS (Statistical Package for Social Science) software. The main results show that greater transparency is needed in procedures for indication to minimize the use of political influence for the occupation of the commissioned positions of free nomination, as well as to create mechanisms based on clear and objective criteria, without disregarding the power of discretion inherent to the managers in the selection process. It is concluded that the selection processes for commissioned positions of free nomination, still cannot be considered a meritocratic process in the scope of the Federal Institute of Paraiba, thus requiring special care by managers. 

This paper seeks to study the Organizational Environment at the Rio Grande do Norte Legislative House-ALRN, and its general purpose consists in assessing the organizational environment based on the perception that the effective, yielded and commissioned civil servants of that institution develop together towards the ALRN. Exploratory-descriptive research was the methodological choice applied to reach the looked-for objectives. The research procedure is a case-study. On the other hand, quantitative research was applied side along a semi-structured questionnaire, following a review of the literature concerning the study and taking into account the organizational environment research (2011) that Saback applied at the ALRN. The guide-lines of the paper have approached the following items: Professional development; Relation and communication at the workplace; Work identity and commitment; and Workplace co-operation and sensibility. The final result highlighted the Professional development dimension as the one presenting the lowest punctuation in general. In view of their links, the commissioned and yielded civil servants gave good grades to this category; the stable civil servants, however, did not detect any sign of professional development in this dimension, and their low grade affected it negatively. In this regard, managers should try and assess this result, seen that effective civil servants are in thesis a stable staff at ALRN, so this assessment could mean lack of motivation and perspective in the workplace, what could be contraire to the environment. As what concerns a comparison between the summary available in Square 11 and the link-like one in Square 12, it confirms a rank trend favoring the organizational environment, highlighted by commissioned and yielded civil servants, in contrast with the stable staff. One should note, however, that the Identity and work commitment dimension was the best assessed, alike the variable “I am decided to play a responsible role in my work, regardless my boss’s exigencies”, as the workers showed disposition and commitment to the job. Another positive factor pointed out in the research concerns relation and communication, expressed by a harmonious conviviality among the staff’s members, irrespective to whatever link, showing a respectful way of managing the culture of plurality of ideas, determinant factor inside a politician house. Therefore, in accordance with the exposure, it is perceptible that among the five dimensions that have been studied, four of them indicate positive assessment of the environment. In this way, seeing the collected and analyzed data, it can be concluded that the organizational environment inside ALRN is positive.

This work had the objective of analyzing the intervening factors in the movement of insertion of the proposal of reopening of the Campus of Santa Cruz of UFRN in the governmental agenda. Campus closure occurred in the 1990s and reopened in the 2000s in response to a popular request. Through a case study, it was intended to investigate the factors involved in the problem definition phases, formulation of alternatives, as well as the events of the political arena. In order to do so, the Multiple Streams Framework was used, which contributes to the understanding of how problems, solutions and politics are related in the specific case of a proposal for the expansion of higher education courses towards the municipalities of the interior of Brazil. The research was, therefore, of the explanatory type, of qualitative approach, with data collected by documentary research and interviews. The analysis was carried out by content analysis. Once the work was completed, it was possible to verify the existence of a crisis in the Federal Universities, the occurrence, in 2003, of a policy window on the change of government and a national mood favorable to progressive public policies in the area of education - the main factors that contributed to that the problem and the solution be annexed and inserted in the governmental agenda. Other factors that contributed to this movement were the personal experiences of the actors involved, the organized political forces and the fact that there were no coalitions opposing the proposal to reopen the Campus. In the end, it was concluded that, turnover in the Federal Government was a fundamental element for the opening of a political window that gave rise to a favorable national mood for the return of the financing of public policies. In addition, the three flows addressed by the model were clearly identified in the case studied, delimited, and interdependent.

The objective of this work is to analyze the transport management of Grande Natal / RN from the dimensions of mobility. For that, a qualitative methodological was used, through structured questionnaires to carry out an apprehension of the object of investigation focusing on the variables of the Pentagon model of Public Policies in municipal public agencies that compose the metropolitan region of Natal / RN, besides documentary research. In-depth interviews were conducted with managers and representatives of agencies linked to municipal secretariats. Methodologically, it was a descriptive research with a semi-structured interview script based on the following analytical categories: actors, representations, institutions, processes and results (LASCOUMES and LE GALÈS, 2012). Data were analyzed through content analysis and documentary analysis. Among the main results, the study indicated that, for the informants, the involvement of state organs, of utmost importance for the implementation of articulation of urban mobility plans. Also according to the results there is a need to manage a series of conflicting interests of the actors involved, given that the public power and the user have objectives to ensure the guiding principles defined for the provision of public services in transportation, such as: regularity, functionality, security, tariff modality, the operator aims at profitability and its return on investment, which can directly affect the decline in quality of service if the system is not well managed (ROSA, 2013). Also, a similarity analysis, tool provided by Iramuteq, provided a view of the proximity of the words in the corpus text analyzed, the words with more prominence are those of higher frequencies, meaning that the more the highlighted words are closer the more relationship they have, the which assists in the analysis performed. The aim of this monograph is to contribute to the improvement of urban mobility through the Pentagon variables of Public Policies applied through the National Urban Mobility Policy (PNMU). Considering that for the concrete case the measurement of the results can only be used for adoption of intervention in the Great Natal, being able to be expanded the research for new elements or even to update with the implementation of auditory to other agents involved or even the population. The main conclusion of the research is that the results indicate more strongly a tendency to analytical categories actors, representations, institutions and processes, to the detriment of the category results when treated in the light of theoretical precepts of the Pentagon model of Public Policy.

The present proposal of intervention presents a work that proposes to propose practices of the process of public contracting of goods and services of the Legislative Assembly of the State of Rio Grande do Norte, Brazil. Following an international trend, since 1980, substantial changes have occurred in the practice of public management. In this sense, according to the authors, in the management of purchases the bidding of private management to win the sale of the product or service by the greater advantage to the State. In order to compose this bidding process, a formal administrative procedure linked to the right or indirect public administration, where interested companies (bidders) are invited to submit proposals in order to offer goods and services, all collaborating to form contractual will (CINTRA, 2006). needs to have a set of procedures that guarantee the proper execution of the process and so that it can ascertain what are the improvements in the management of purchases of goods and services in the scope of the Legislative Assembly of the State of Rio Grande do Norte. Thus, this research will adopt the strategy of caring about processes and standards investigated in a single organization. (MILLER, 1991, p.22). George and Bannett (2005) propose the use of case study as a way to untangle the tangle of causality that surrounds a particular phenomenon under investigation. The research developed will be descriptive in nature, which according to Vieira (2002) and Malhotra (2001) aims to know and interpret reality, through observation, description, classification and interpretation of phenomena, without interfering in it to modify it. Finally, the data analysis and interpretation model will be structured from the categorical content analysis of Bardin, (1977). According to Joia (2004: 128), content analysis aims to "describe a situation with depth, seeking to illustrate and give realism to it, by the greater amount of data and information collected." This dissertation intends to contribute to the evolution of the studies of purchases in the Legislative scope, especially in the State of Rio Grande do Norte, as well as to promote the knowledge about the techniques or procedures, the obstacles, effects and challenges that they can possibly confront in their day-to-day in the area of shopping.

This dissertation evaluated the process of implementing the institutional purchasing model of the Food Acquisition Program (PAA) by the Federal University of Rio Grande do Norte (UFRN), using the Brynard protocol 5c, which uses five variables (content, context, commitment, capacity, and customers) to evaluate the implementation of public policies. For the methodological course a research evaluation of implementation was adopted, with analytical descriptive approach. It is a case study in UFRN, where interviews were applied with a multistructured itinerary and participant observation, in addition to the documentary research. The results found showed that the implementation model of the PAA in the institutional purchases modality in UFRN did not count with pre model, having been formulated as the implementers met for discussion of the process. The historical context was a point that brought some difficulties to the implementation of the programme, since it was a troubled moment in the economic and political sphere of the country. Meanwhile, the commitment of the implementers and the administrative capacity of UFRN were the strengths of the implementation, contributing to the effective policy. Furthermore, the PAA-CI of UFRN has also brought positive results to both family farmers and the institution itself. At the end, recommendations are made for the refinement of the institutional purchasing model adopted by UFRN for the improvement of the next two calls.

The study deals with public transparency in government procurement and contracting, tracing an evolutionary path throughout the history of public procurement and its relationship with the history of the Brazilian public administration to the transforming "wave" of institutional character of the New Public Management, evidencing the role information and communication technologies in order to meet the needs of society. The objective of the present research was to evaluate the public transparency in the acquisition and contracting by Price Registration System at the Federal Institute of Education, Science and Technology of Paraíba - Campina Grande Campus. The methodology used the Cappelli model (2009) for transparency in organizational processes and the categories of analysis were accessibility, usability, information, understanding and auditing. The research adopted a qualitative approach and the type of research was characterized as a case study. As for nature, the study was an applied research and as regards the objectives, the research was descriptive and exploratory. The data collection used interviews of semi - structured scripts, with servers involved in the institutional purchases of IFPB - Campina Grande Campus, whose data treatment employed descriptive statistics and content analysis. Finally, the study revealed that the acquisitions and contracting by SRP at Campus Campina Grande IFPB can be improved in terms of transparency and pointed to institutional difficulties to be overcome such as: the lack of capacity of the servers in the use of technological systems, impasses and the inertia of the institutional direction in prioritizing the implementation of the Law on Access to Information. The intention is that the study can contribute to the area of public procurement, but mainly to the scientific production about Public Transparency in the Price Registration System and Public Management, given the need for increasingly diligent positions in the treatment of public resources.

This dissertation evaluates the Management of Internal Administrative Control of the Regional Superintendence of INCRA in the state of Rio Grande do Norte, based on the COSO I method, in the perception of the managers. To do so, it describes the internal control environment of the INCRA Regional Superintendence; identifies the procedures adopted by the Superintendency to manage and evaluate risks; verifies the control activities established through policies and procedures to mitigate risks; describes the communication process and information to support the operation of internal control; and identifies the risk monitoring activities carried out by the Superintendency. Based on the literature on internal control in the Public Administration and on the evaluation of management of internal administrative control, where an exploratory-descriptive study with a qualitative approach is developed. Methodologically, it adopts as a research strategy the case study and uses interviews and documentary research as techniques of data collection. After analyzing the data, through the descriptive-evaluative analysis method, improvements were proposed in the Management of the Internal Administrative Control of INCRA / RN, such as: creation of strategic planning, replenishment of staff; creation of a server training plan; formalization and standardization of risk control and management procedures; creation of Internal Control Sector; Creation of Institutional Policy directed to Internal Control; Creation of Communication Sector in INCRA / RN, among other propositions. It is concluded that Internal Administrative Control in INCRA / RN occurs in a decentralized manner within the scope of the divisions, but it needs to be formally instituted through a specific Sector with the objective of acting more continuously in every organization, including being evaluated way. In this sense, it is necessary to involve all the members of the municipality, with the development of an Institutional Policy directed towards the strengthening of Internal Control activities.

The tip of the iceberg of the crisis in the penitentiary system of recent years has been overcrowding of prisons leaving a trail of rebellions, deaths, fugues and images of unhealthy prison conditions. The overcrowding is fueled by the lack of recovery of the graduates and by the growth of crime combined with the inability of the State to invest in the supply of new vacancies or adequate conditions of resocialization of prisoners. This research rescues the discussion of the problem in the Legislative Branch, at state level. In view of the role played by the Legislative Assembly as a constituent power in the elaboration of public policies, the present work seeks to evaluate the work of the Special Commission on Prison System, constituted within the scope of the Legislative Assembly, to improve the above public policy, under the perspective of parliamentarians, participants in this Commission. In order to do so, it opted for a qualitative methodology, making use of case study, observation and document analysis techniques from January to December 2017 for data collection, content analysis and application of the SWOT tool. Of analysis. In the results, there was a political-partisan impact of the debates on the strengths and weaknesses of the work developed. In a critical bias, it was observed the lack of effectiveness regarding the accomplishment of the objectives, arriving at results inconclusive and not published documentary,

The Legislative Assembly from the modernization of the management adopted new mechanisms of transparency of its acts. The objective of this research was to analyze the actions of the Transparency Portal of the Legislative Assembly of Rio Grande do Norte. In order to achieve this objective, this case study interprets the transparency of the portal through the dimensions proposed by the author based on the model proposed by the Federal Senate in its Transparency Index of the Legislative Branch. Based on the comparative study with state legislative assemblies with a population and IDH index equivalent to those in the state of Rio Grande do Norte, this research observed a similarity in the results obtained from the data collection.

This paper aims to analyze the stage of institutionalization of the IFPB - Campus João Pessoa in terms of Organizational Sustainability. The study is based on the theory of Tolbert and Zucker (1998), which subdivides the process of institutionalization into three phases : Habitualization, objectification and sedimentation. As for the methodology, this research is characterized as qualitative, with descriptive / exploratory purposes and case study. Data collection will be done through document analysis and semi-structured interviews. For analysis of the data the research will use content analysis. Based on the analysis of these documents, it was possible to propose actions aimed at integrating the dimensions of sustainability, since the discourse of the developer is to create an environment conducive to the fulfillment of environmental, social and economic demands. The analysis of the process of institutionalization of organizational sustainability, showed that the sustainability theme in the institution is in the stage of habitualization or pre-institutionalization. As for the second phase of the process, the study pointed to a low objectification. For the sedimentation phase, the study pointed out that, although the importance of the theme (according to the contents of the interviews) was evidenced, the linkage of relevant positive results regarding the presence of sustainability in actions of the institution and the existence of a group of Defenders of the structure, the results showed that the quantitative of the group that defended the idea was insufficient and there was still a significant degree of resistance on the part of the opposition groups.

The present research has as its central theme the inclusion of people with disabilities, and its objective is to understand, in light of the dimensions of accessibility (architectural, communicational, instrumental, methodological, programmatic and attitudinal) proposed by Sassaki (2009) Of the IFPB - João Pessoa Campus perceive the actions for inclusion that have been promoted by the Institute. The research is characterized as descriptive, of the case study type, assuming a qualitative character. He made use of the focal group as an instrument of data collection and content analysis, categorical basis, as analysis technique. The results show that all dimensions of accessibility appeared in the content of the speeches of students with disabilities, but were perceived in a more unfavorable than favorable. This concludes that students with disabilities at the IFPB - campus João Pessoa, perceive the actions for inclusion made by the Institute as having many nonconformities, thus necessitating changes in almost every aspect.

This intervention project aims to establish a process of definition and updating of the descriptions of the materials to be acquired by the Hospital Universitáriop Onofre Lopes adapted to the needs of the institution. To do this, it is proposed to describe the current process of acquisition of materials of the institution, develop a flow of activities to define and update the material descriptions appropriate to the organizational environment under study and to format instruments to assist the descriptive process. Aiming to clarify the context in which this project is inserted and also the limits of the applicable concepts, the themes public purchasing, material descriptions and discretionary are addressed in the literature review. This proposal can be used by the analyzed institution, but also by other institutions that seek improvements in the purchasing processes, decrease in indicators of failed items in public bids and the adequacy of the materials purchased to the needs of the organ.
 

This Intervention Project aims at a new model for managing the quality of the services offered by the Science, Technology and Culture Fair of the Federal University of Rio Grande do Norte (CIENTEC), including a benchmarking instrument and application procedures. To do so, it has the following specific objectives: describe CIENTEC's current model of service quality management; Identify attributes of the quality of services most important for the evaluation of a Science Fair; Develop a research tool based on validated attributes for the evaluation of the quality of CIENTEC services; Propose an array of opportunities, for guidance, for managers to make interventions; Guidelines for the application of the proposed model. The proposal adopted action research as a research strategy allowing the identification and validation of quality attributes, through seminars, with the managers of CIENTEC; As well as the definition of the meeting of services. A pilot test was also held with visitors to the fair. As a result, QualiCIENTEC presents a new management model for CIENTEC evaluation and the guidelines for its application.

In the midst of the paradigm changes that have occurred in public administration over the years, the design of objectives and actions by public agencies, considering the internal and external environment related to the organization, has been of great value in the search for performance improvements Organizational structure. In this context, the preparation of strategic planning appropriate to the characteristics of an organization is essential. Thus, the Balanced Scorecard (BSC) emerged as an important tool in the operationalization of this planning. In this sense, the objective of this study was to propose a strategic planning model for the Campus Picuí of the IFPB, through the use of BSC. In order to do so, the bibliographical and documentary research and, subsequently, the semi-structured interview and the focus group were adopted, with the main intention of collecting information and data to be analyzed on the qualitative approach, which would serve as a subsidy for Build the swot matrix, BSC and its strategic map. An unstructured interview was also conducted with one of the managers, with the objective of validating the proposed BSC model and finding ways to institutionalize such a proposal. Finally, the main aspects to be considered in the implementation of the proposal were presented.

The general objective of this work was to analyze the Rectory Itinerant program of the IFPB (REITI), as a participatory management process of the institution. In meeting this larger goal, three specific objectives were established to drive the focus of the effort undertaken. The first one was to characterize REITI under the participatory management approach, based on information from the documentary research, mainly editions of the "IFPB Jornal" newsletter, and interviews with managers of the Rectory of the Federal Institute. The two following objectives were: to identify the degree and level of participation the program provides to the IFPB academic community; And compare the perspective of managers with the viewpoint of the servers and students, from the experience they had with it. For these purposes, a questionnaire was prepared based on the theoretical references that underlie the study and on key aspects of managers' discourse about the program. The questionnaire was applied to a sample of the participants of its meetings and had its result analyzed based on the percentages of the answers given. The question that led to this study was: to what extent does the REITI provide power sharing and decision-making to the IFPB academic community with a view to achieving participatory and democratic management in the institution?

Os novos modelos de gestão têm provocado a reorganização das instituições na atualidade. Muito se fala na melhoria da prestação de serviços das entidades públicas, e estas têm procurado adotar essas novas iniciativas no intuito de melhorar a qualidade do produto ou serviço ofertado aos usuários. A modernização no modelo de gestão na Universidade Federal do Rio Grande do Norte (UFRN) fortaleceu-se com a adesão da instituição ao Programa Gespública, cujo foco é a modernização gerencial levando as instituições a procurarem meios de se adequarem para fazer frente às demandas propostas pelo Programa. Diante disso, a Diretoria de Administração de Pessoal (DAP) estruturou seus processos e procedimentos utilizando a ferramenta de mapeamento de processos. A presente pesquisa parte do questionamento: quais foram os resultados obtidos com a implantação da gestão e do mapeamento de processos da DAP? Propõe-se como objetivo geral analisar a gestão e o mapeamento de processos da referida Diretoria, identificando os possíveis benefícios na melhoria da qualidade da prestação dos serviços aos usuários. Como objetivos específicos, para se alcançar os resultados, apontam-se: descrever como se realizou a implantação da gestão e do mapeamento de processos na DAP e como está funcionando no momento; analisar a consonância na relação entre as ações desenvolvidas pela DAP e as modernas teorias dessa temática; identificar a evolução do setor com as medidas adotadas e os resultados obtidos com a implantação da ferramenta de mapeamento. No referencial teórico, foi abordado um breve histórico da evolução da administração pública no Brasil, o Programa Gespública e sua importância para a gestão de processos nas instituições públicas, bem como a Gestão e Mapeamento de Processos. O universo do estudo foi a UFRN, e a amostra, a DAP, que pode ser considerada também a unidade de análise à qual a inferência é dirigida. Para este estudo de caso, foram realizadas pesquisas bibliográficas e documentais. A coleta de dados foi feita através do estudo dos documentos da instituição, de análise de bibliografia disponível sobre o tema, de questionários e entrevistas semiestruturadas com profissionais da instituição envolvidos com objeto do estudo, desde sua concepção até o momento atual. Como resultado, buscou-se analisar quais os benefícios que a gestão e o mapeamento dos processos trouxeram para a instituição, verificando o que foi melhorado no atendimento aos usuários e buscando mensurar essas mudanças e apontar as ferramentas utilizadas, observando se estas foram adequadas para a implantação do mapeamento. Também foi analisado de que forma esses procedimentos podem, se possível, ser ampliados para outros setores da UFRN.

O presente Projeto de Intervenção tem como intento a implantação do Sistema de Custo Governo Federal (SIC) no Instituto Federal da Paraíba, a fim de demonstrar a importância do gerenciamento das informações de custos no setor público, para o processo de melhoria da qualidade na gestão do gasto público. Para tanto, parte-se de uma análise do contexto atual do sistema contábil/financeiro do Instituto, com vistas à aplicação e/ou operacionalização do SIC, enquanto instrumento da contabilidade gerencial. Cabe ressaltar, que este sistema é aplicado, atualmente, à realidade do setor público, com intuito de  apoiar a gestão pública  quanto ao planejamento e controle das tomadas de decisão; demostrando os possíveis benefícios da atividade da contabilidade pública e da contabilidade de custo no âmbito das organizações públicas, seja no macro processo orçamentário e/ou financeiro. O projeto de intervenção apresenta em linhas gerais os desafios impostos à efetiva implantação do Sistema Informação de Custo do Governo Federal, que, para ser desenvolvido, necessitará de alguns procedimentos como: a padronização dos lançamentos contábeis, que evitará a perda do atributo comparabilidade; a modificação no sistema de controle patrimonial e a criação de uma unidade modelo sobre sistema de custo, para posteriormente ser expandido aos campi. O objetivo é a melhoria nos processos de tomada de decisão no IFPB, como desafio de mudança cultural na organização pública, em favor da mensuração dos custos dos bens e serviços produzidos e da importância do SIC como elemento de melhoria alocativa, para a eficiência, eficácia e efetividade na gestão dos gastos públicos.

O presente estudo discute a questão dos prazos nos processos de compras no âmbito da Administração Pública Federal. Seu principal objetivo é analisar os fatores que influenciaram, preponderantemente, na execução das subfases do pregão eletrônico na BANT, no ano de 2014, quanto ao atendimento ao princípio da celeridade. A pesquisa é do tipo descritiva, uma vez que identifica e analisa os fatores que influenciaram nos prazos das compras, por meio da observação direta e de entrevistas. Com base no referencial teórico, a função compras, estabelece quatro dimensões de análise: “Legislação e processos de compras”, “Estrutura e Organização do setor de compras”, “Sistemas de compras” e “Recursos humanos do setor de compras”. As análises demonstraram que, diferentemente do que ocorre no âmbito privado, o setor de compras público não alcançou um status estratégico dentro das organizações, o que traz consequências prejudiciais à celeridade das compras. Com isso,verificou que há a necessidade de uma maior participação do pessoal do setor de compras e dos pregoeiros na formulação das estratégias de aquisição da organização e que esses elementos de compras apresentam, em suas atitudes, um perfil híbrido, proativo quanto às especificações dos itens, mas reativo em relação à necessidade de compras de caráter de urgência, fruto da carência de um melhor planejamento, o que sobrecarrega o trabalho do setor. A observação desses aspectos estratégicos da função compras na BANT influenciou na constatação de que a carência de pessoal e de investimentos em qualificação somados ao excesso de rigor e formalismo da legislação, entre outros fatores, contribuíram, preponderantemente, para a falta de celeridade dos processos. Por fim, este estudo traz sugestões para o aumento da celeridade das compras da BANT.

O presente trabalho trata sobre a sistematização de processos administrativos em organização pública federal, visando contribuir para a melhoria da gestão pública, tendo a sua abrangência delimitada à Unidade de Atendimento ao Educando-UAE/EAJ/UFRN, mediante ações propostas no Projeto de Intervenção que pretendem ensejar mudanças e melhorias na gestão do referido setor.  Ações propostas são resultantes do estudo diagnóstico realizado na UAE, no qual foram levantados os principais pontos de fragilidades de gestão, que deram respaldo para a escolha da sistematização dos processos administrativos como objeto da intervenção profissional, que se implementada pode contribuir para a melhoria do processo de trabalho da UAE, assim como, para o atendimento psicossocial e pedagógico realizado aos discentes da Escola Agrícola de Jundiaí-EAJ. Para o alcance desses resultados, o estudo fundamenta-se teoricamente nos pressupostos da Administração Pública – estudo sobre os modelos de gestão pública e as reformas, ensejando na escolha do modelo gerencial, que traz a perspectiva de uma gestão pública voltada para as necessidades do cidadão, que deve ser eficiente na sua operacionalização de seus processos e de qualidade nos seus resultados –, da Nova Gestão Pública-NGP – fundamentos e princípios do GESPÚBLICA e do Modelo de Excelência em Gestão Pública-MEGP, que fornecem contribuições práticas para a melhoria da gestão –, e  da Gestão de Processos – enquanto ferramenta de melhoria de processos, orientada para resultados que se dá através do ciclo que consiste em modelagem, simulação, emulação e encenação. Metodologicamente, vale-se da pesquisa-ação e da abordagem qualitativa cuja aplicação contribui para conhecimento da realidade, bem como orientam as ações de intervenção e de mudanças. Esse conjunto de pressupostos possibilitaram o desenho e a compreensão o modelo atual de gestão da UAE no contexto da EAJ, bem como subsidiou a elaboração das ações a serem implementadas pela gestão contidas neste estudo.

O setor público Brasileiro presenciou uma importante transformação no início dos anos 90, a reforma administrativa, fruto do panorama mundial de crise e de reformas do Estado, classificou-se esta reforma administrativa, como uma reforma gerencial, pois apresentou consigo ferramentas gerenciais advindas da gestão privada, uma destas ferramentas presentes neste movimento reformador foi a governança. Apesar do termo governança está circundado de definições múltiplas, neste trabalho o termo será apoiado no sentido da governança corporativa, que diz respeito à princípios que dão o controle e legitimidade as partes interessadas nas organizações públicas. Neste enredo, o presente trabalho teve como objetivo geral proceder em uma análise dos mecanismos de governança dispostos pelo TCU, em seu manual” Governança Pública: referencial básico de governança aplicável a órgão e entidades da administração pública e ações indutoras de melhoria” nas IFES no estado da Paraíba. Para alcançar este objetivo, foi executada uma pesquisa documental, bibliográfica e de campo. O universo da pesquisa foi às IFES situadas na paraíba: UFPB e IFPB sendo estas localizadas em João Pessoa. Obteve-se 54 questionários respondidos pelos gestores das instituições 26 (IFPB) e 28 (UFPB), contendo dez itens referente as práticas de governança contidas no manual do TCU. Foram encontrados instrumentos que se referem as práticas de governança pública adotadas pelo manual do TCU, entretanto, os instrumentos achados correspondem a itens de pequena magnitude, com relação ao que se pretende obter na implantação de um sistema de governança para instituições públicas, dentre as quais, nove práticas tiveram instrumentos identificados, todos em estágio inicial, até por vezes desconhecido.

Esta pesquisa teve por objetivo identificar os fatores de planejamento que influenciaram a execução orçamentária e a eficácia no cumprimento de metas do Centro do Lançamento da Barreira do Inferno no período de 2011 a 2014. Para alcançar o objetivo, este projeto segue a seguinte estrutura: na primeira parte, contextualiza o Centro de Lançamento da Barreira do Inferno (CLBI) na Aeronáutica e identifica a problemática deste projeto. Em seguida, evidencia o universo teórico que serviu de embasamento à interpretação dos dados e revisa as contribuições de outros autores sobre o tema. Na terceira parte, apresenta algumas características do planejamento e da execução das metas na organização pesquisada, coleta e análise de dados. Após isso, analisa e discute os dados coletados e, finalmente, apresenta a propositura do projeto de intervenção, indicando as principais conclusões e contribuições desta pesquisa. Para atingir os resultados, utiliza uma abordagem metodológica de natureza quantitativa e qualitativa a partir de coleta de dados, mediante pesquisas documental e de campo. Os dados obtidos representam o grau de percepção da população entrevistada e estão atualizados até o mês de outubro de 2015. A análise permitiu responder aos objetivos específicos apresentados, conforme a fundamentação teórica adotada. Enfim, os principais resultados desta pesquisa foram: a identificação dos fundamentos conceituais e os fatores aplicados no processo de elaboração do planejamento; constatação de inexistência de sinergia entre os setores no processo de elaboração do planejamento e as dificuldades para execução do planejamento entre 2011 a 2014. Após isso, segue um procedimento para elaboração do Programa de Trabalho Anual que é a principal ferramenta de planejamento do Centro. Os resultados deste estudo poderão ser utilizados na busca de mais efetividade no alcance dos objetivos das organizações do Comando da Aeronáutica, bem como ser aplicados na formulação de políticas e diretrizes de gestão de recursos.

The aggravations of the atmospheric pollution in the great Brazilian cities are old events, known and recurrent e, currently, has been one of the main points of importance in the scientific way. From the institution of the National Program of Control of the Quality of Air - PRONAR, in 1989 and more recently, in 2009, with the conception of the National Plan of Quality of the Air - PNQA, had appeared new perspectives focused in the reduction of these aggravations that, amongst them, is cited improves it of the quality of artificially air-conditioned indoor air, aiming at to the maximizing of the ambient comfort and effectiveness in the minimization of damages the health of the collective. The present research has as objective generality to identify, in academic environments, where measured concentrations of CO, CO₂, relative humidity and temperature of air, they are in accordance with the norms and if they obey the standards established for the National Politics of Environment - PNMA and its instruments. The theoretical reference has as base you arrive in port theoretical considered for Satish et al. (2012), Mesquita e Araújo (2006), instruments of the National politics of the Environment (CONAMA, 1981), PRONAR (1989) and ANVISA (2003). This is a descriptive exploratory research. Measurement was made and data collected in classrooms, chosen randomly in class I, II, III and IV, the centers of the Central Campus of the Universidade Federal do Rio Grande do Norte. Also applied questionnaire with open and closed questions, recommended by ABNT NBR 16401-3/2008. About the air quality index – IQA, the methodology was developed by the environmental protection agency of the United States of America-EPA. Finally, about the concentration of CO2 in academic environments well researched, it was concluded that these concentrations are beyond the limits established by the regulations in force in the country and by established standards as the instruments of National Environmental Policy-PNMA.

This research was to analysis problem: the perception of the course graduates BC&T / UFRN as the curriculum and methodological framework of the interdisciplinary academic model? To support research, it broke the idea that education, from the 1970s, has undergone several transformations trying adapt to the new hegemonic order of capitalist production and the political changes, gradually introduced, so that it could contribute for economic and social development of countries. Thus, it was noticed that the Bologna Process and the REUNI marked strongly this scenario, the international and national levels, respectively, promoting a new academic model of higher level, titled Bachelor degrees Interdisciplinary - IBs, which prioritize the adoption a more flexible curriculum system, teaching-learning methodologies and evaluation focused on the student, the practice of interdisciplinarity, the association between theory and practice, among others. Because of these factors, it sought to achieve the following objective: to analyze the curriculum and methodological framework of the interdisciplinary training model implemented by the course of Bachelor of Science and Technology of UFRN, from the viewpoint of egress. As the methodological aspects, is a quantitative and qualitative research, because to get the answers related to problem analysis and objectives, it made use of the following data collection instruments: questionnaires and interviews. As for its design, it is a bibliographical research, documentary and field. Whereas the study population of 352 graduates, it estimated a sample to administer the questionnaires 50.2%, and 5 graduates for the interviews. To analyze the data, and the application of descriptive statistics, which earned the relative frequencies and cumulative data collected from the questionnaires was used also techniques Bardin content analysis (2014). The dissertation had as main results: the perception of graduates in relation to the curriculum of the BC&T, the course has been seeking development, and are based by official guidelines for IBs arranged in Referential Guiding document for Bachelor degrees Interdisciplinary and the like. The course has developed curricular flexibility through your options of interdisciplinary training: general, directed and engineering; and consolidating its position as a curricular regime first academic cycle. However, the graduates, especially the lack of interdisciplinary practice and the practice of an overly traditional methodology, marked some problems.

O déficit de serviços de água e esgotos (SAA e SES) é um problema histórico no Brasil. A instituição de um novo marco regulatório, em 2007, apresentou caminhos para que o déficit fosse superado, entre eles, a eficiência dos prestadores de serviços. Esta dissertação busca compreender a atuação das entidades reguladoras no que se refere à indução da eficiência dos prestadores de serviços de abastecimento de água e esgotamento sanitário no Brasil. Para tanto, foi desenvolvida uma abordagem analítica de métodos mistos, com aplicação de uma estratégia explanatória sequencial, composta por três etapas. Na primeira etapa, foi utilizada a Análise Envoltória de Dados (DEA) para avaliar a eficiência dos prestadores nos anos de 2006 e 2011. Os resultados obtidos indicam médias de eficiência que podem ser consideradas elevadas, no entanto, foram detectadas ineficiências relevantes entre os 29 prestadores analisados. Os prestadores da região Sudeste apresentaram melhor desempenho e a região Nordeste teve o desempenho mais baixo. Os prestadores de abrangência local e propriedade privada foram mais eficientes na média. Em 2006 e 2011 o desempenho médio foi maior entre os prestadores não regulados. Em 2006 o grupo de prestadores regulados por entidades municipais apresentou melhor desempenho médio, já em 2011, o melhor desempenho foi do grupo regulado por entidades consorciadas. A análise realizada na segunda etapa, por meio do Índice de Malmquist, apontou queda de produtividade entre 2006 e 2011. A análise decomposta do índice indicou um deslocamento da fronteira técnica de eficiência para um nível inferior, no entanto, foi verificado um pequeno avanço dos prestadores em direção à fronteira. Apenas a região Centro-Oeste registrou avanço na produtividade total. A queda de produtividade foi maior entre os prestadores de abrangência regional e os prestadores com abrangência local e propriedade privada estão se movendo mais rapidamente para a fronteira. Os prestadores regulados a partir de 2007 apresentaram menor queda na produtividade total e melhoria pura de eficiência mais significativa. Na última etapa, a análise da atividade de normatização das entidades reguladoras constatou a existência de entidades que não editaram normas até 2011. Os temas que mais foram abordados nas normas foram a autorização de reajustes tarifários e o estabelecimento de condições gerais da prestação e utilização dos serviços, já os temas menos abordados foram o incentivo ao uso de novas tecnologias e a definição de metodologia de revisão tarifária com mecanismo de indução da eficiência e ganhos de produtividade. As entidades reguladoras criadas a partir de 2007 foram proporcionalmente mais atuantes. Mesmo com o advento do marco regulatório e com a criação de novas entidades reguladoras, as evidências apontam para uma realidade na qual a atuação dessas entidades não tem sido garantia de que os prestadores de SAA e SES por elas regulados alcancem melhor desempenho. O não alcance dos objetivos regulatórios pode ser explicado pelo nível ainda incipiente da atuação das entidades reguladoras brasileiras, que devem ser fortalecidas diante do seu potencial de contribuição para o setor de saneamento básico no Brasil.

O  planejamento  estratégico  tem  se  mostrado  uma  ferramenta  importante  para  a  consecução dos  resultados  pretendidos  por  qualquer  organização,  seja  ela,  pública  ou  privada.  Esta dissertação busca investigar  as práticas relativas ao processo de planejamento estratégico sob a  ótica  dos  servidores  policiais  civis  do  Brasil.  Fundamenta-se  num  referencial  teórico  que discute o novo paradigma pós-burocrático ou o gerencialismo no Brasil, a estratégia, a gestão estratégica,  o  planejamento  estratégico  (PE),  trazendo  algumas  abordagens  e  etapas  do  seu processo,  o  BSC  e  o  PES  como  abordagens  mais  utilizadas  nas  organizações  públicas,  o Sistema de Justiça Criminal, a Segurança Pública e  a Polícia Civil ou Polícia Judiciária no Brasil. A pesquisa é aplicada, com propósito descritivo e abordagem quantitativa. Os dados foram  coletados  através  de  pesquisa  de  campo,  pelo  procedimento  survey,  mediante questionário estruturado, construído na ferramenta Google Drive e enviado link, via internet, para obtenção das  respostas dos servidores das policiais civis brasileiras. No tratamento das informações  foram  utilizadas  as  análises  estatísticas  descritivas,  fatorial  e  de  regressão múltipla,  através  do  software  SPSS.  Os  resultados  mostram  que:  as  organizações  policiais civis brasileiras,  quanto a sua fundação,  estão divididas entre  as  centenárias  e  as que foram criadas  a partir da década de 1950, até os dias atuais; na percepção dos servidores, em sua maioria,  os  que  atuam  na  atividade  investigativa,  a  adoção  do  PE  é  fundamental  para  a consecução dos resultados almejados e que as organizações pretendem aderir à ferramenta nos próximos anos; essa participação preponderante dos integrantes da atividade-fim demonstra a mudança de interesse pela temática, ampliando-se para além daqueles que atuam somente na atividade-meio  (gestão),  o  que  pode  reforçar  a  institucionalização  do  processo;  para  as organizações que já aderiram ao PE, as áreas mais complexas para planejar são as de finanças
e de recursos humanos e que o nível de dificuldade da sua aplicação é de moderado a muito alto;  aumentar  a  legitimidade  social  e  a  eficiência  na  conclusão  dos  procedimentos
operacionais são os principais motivos que levaram à adoção do PE; no tocante às etapas de
elaboração  do  processo  de  PE  (elaboração,  implantação,  avaliação  e  controle  e  ação
corretiva), relacionando-se com a percepção de resultados que desenvolvem e que legitimam a
organização,  tanto  em  conjunto  quanto  individualmente  em  sua  composição,  as  etapas
analisadas melhor explicam os resultados que legitimam a organização. Conclui-se assim que a  ferramenta  PE,  na  percepção  dos  servidores  das  polícias  civis  do  Brasil,  deve  ocasionar melhores resultados para as organizações, legitimando-as e aumentando o capital político dos governantes e, com isso, maximizando os investimentos.

Apresenta projeto de intervenção que propõe mudança na estrutura

organizacional e operacional da Junta Comercial do Rio Grande do Norte. Analisa as

rotinas de fluxo das atividades do registro empresarial e a estrutura organizacional.

Compara os modelos, atual com o proposto. O trabalho é dividido em seis capítulos

que elenca desde a descrição da instituição, objeto do trabalho, até a proposta de

um novo modelo organizacional e operacional. Usa a metodologia de revisão

bibliográfica e experiência empírica.

A pesquisa objetiva compreender o desenvolvimento das ações de promoção e estruturação de educação fiscal nos Estados e Distrito Federal, a partir do atendimento às diretrizes e exigências de natureza administrativa estabelecidas pela Escola de Administração Fazendária (ESAF) para implementação do Programa Nacional de Educação Fiscal (PNEF). O estudo é de natureza exploratória com abordagem qualitativa. Os dados foram coletados a partir de um questionário aplicado através do Google-docs junto aos gestores do Programa em cada Unidade Federada. Entre outros resultados destacam-se: fragilidades na estrutura do Programa na área de recursos orçamentários e financeiros; frequência baixa nas reuniões do Grupo de Educação Estadual (GEFE); ausência de acompanhamento e avaliação das ações empreendidas; ausência de interlocução entre o GEFE e os fóruns de debates nacionais, especialmente o Conselho Nacional de Política Fazendária (CONFAZ). Apesar das fragilidades evidencia-se a ocorrência de algumas ações de disseminação de Educação Fiscal em escolas e universidades; o estabelecimento de parcerias e a participação dos GEFE´s nos encontros nacionais. Conclui-se que apesar das debilidades verificadas em sua estrutura, o PNEF está institucionalizado nos Estados e Distrito Federal observando-se diferenças entre as unidades federadas em relação ao amadurecimento do Programa. A despeito das dificuldades evidenciadas, verifica-se que elas são passíveis de resolução, na medida em que se reconheça a importância do Programa para a promoção da cultura da cidadania ativa no seio da sociedade e a ele sejam dadas melhores condições de execução.

O aumento da procura de serviços públicos pelos cidadãos tem forçado o Estado a investir recursos na melhoria e ampliação dos métodos de prestação de serviços a esses usuários numa tentativa de buscar a eficiência e eficácia através do uso da tecnologia da informação (TI) visando a excelência no gerenciamento governamental. O uso da TI surge com a necessidade de implementação de Sistemas que integrem as diversas áreas públicas com intuito de aumentar a qualidade dos serviços prestados pelo Estado e reduzir o tempo de prestação desses serviços, através da simplificação de atividades e racionalização de gastos, bem como, diminuição do impacto das atividades de manufatura realizadas habitualmente nos órgãos públicos.

O uso da Tecnologia da Informação, através de sistemas integrados experimentaram uma relevante expansão e diversificação nas últimas duas décadas o que contribuiu para a obtenção de vantagens e melhorias na eficácia e eficiência das atividades de quem as utilizaram. Estas melhorias se dão por meio de aprimoramentos tecnológicos nas áreas de hardware e software, o que exige, muitas vezes, grandes investimentos de recursos nas áreas de tecnologia de informação com a implantação de sistemas integrados de gestão, conhecidos no mercado como ERP (Enterprise Resources Planning).

Este trabalho tem como objetivo principal propor a implantação e utilização de um Sistema Integrado de Gestão, Autuação e Distribuição entre as Delegacias de Polícia e Juizados Criminais da Cidade de Natal/RN, apontando como é possível essa implantação, quais benefícios e dificuldades, buscando contribuir para o delineamento de um modelo teórico que relacione estes benefícios e dificuldades às características dos sistemas integrados (ERP) dentro do contexto onde esses sistemas estarão inseridos.

Esse trabalho foi baseado em experiência do autor através da utilização de Sistemas existentes no Poder Judiciário sendo conduzido a partir de pesquisa empírica e levantamento bibliográfico, com a finalidade de observar o fenômeno de maneira abrangente, fazendo comparações com sistemas utilizados pelo Poder Judiciário do RN e outros órgãos públicos para demonstrar a possibilidade e viabilidade de implantação de um Sistema Integrado entre as Delegacias de Polícias e Juizados Especiais Criminais da Cidade de Natal. Desta forma, espera-se o surgimento de novas hipóteses e contribuição para o desenvolvimento de um corpo de conhecimentos mais completo concernente a implantação de sistemas integrados em órgãos públicos, a partir da experiência de implantação desse Projeto de Intervenção.

Na avaliação dos resultados foi comprovada a importância, necessidade e viabilidade da implantação de um Sistema que interligue as instituições envolvidas, as quais trabalham em conjunto para o cumprimento do ordenamento jurídico penal.

A considerável expansão da Educação a Distância (EaD) registrada nos últimos anos no Brasil levanta a importância do debate sobre como vem sendo feita a implementação desta política, para que formuladores e implementadores tomem decisões com maior conhecimento, maximizando resultados, identificando êxitos e superando pontos de estrangulamento. Este trabalho procura avaliar o processo de implementação da política de EaD pela Secretaria de Educação a Distância da Universidade Federal do Rio Grande do Norte. Para isso, buscou-se utilizar uma proposta de avaliação compatível com a referida política, chegando-se à desenvolvida por Sonia Draibe (2001), a qual sugere uma análise denominada anatomia do processo geral de implementação. Para alcançar os objetivos, realizou-se uma pesquisa de caráter qualitativo do tipo estudo de caso, utilizando-se de pesquisa documental e de entrevistas semiestruturadas com três grupos de sujeitos pertencentes à política: gestores, técnicos e beneficiários. Concluiu-se, principalmente, que: o processo de implementação carece de um canal de contato aberto da gestão com os técnicos e beneficiários; a falta de clareza na disseminação de informações entre os técnicos produz ruídos que interferem nos outcomes (produtos); a ausência de divulgação das ações interna e externamente contribui com a perpetuação do preconceito em relação à modalidade a distância; utilizar critérios de seleção pautados na competência e no mérito contribui para formar um corpo de técnicos habilitados para exercer a sua função dentro da política; uma instituição que não capacita técnicos gera lacunas que possivelmente irão se transformar em falhas de execução da política; todos os sujeitos envolvidos na política necessitam de avaliações internas para contribuir com melhorias no processo de implementação, no entanto, abre-se uma lacuna entre os sujeitos caso não haja a socialização dos resultados; a existência de uma instância interna que gerencie os recursos financeiros e balanceie o orçamento oriundo dos diferentes programas mantenedores é fundamental; os consórcios entre IES e municípios nos polos de apoio presencial se revelam como um ponto de estrangulamento do processo, pois os beneficiários ficam expostos à inconstância e à falta de compromisso das prefeituras nestes locais.

O caráter deste estudo é intervencionista e objetiva gerar uma alternativa sobre a forma de
monitorar e avaliar a execução das políticas públicas desenvolvidas no Instituto de Assistência
Técnica e Extensão Rural do Rio Grande do Norte. O estudo ocorre em uma instituição pública,
classificada como autarquia do Governo Estadual do Rio Grande do Norte e adota a
metodologia de design science research, onde é gerado um conjunto de artefatos que norteiam
a construção de um sistema de informação. Para basear as decisões foi revisada a literatura
objetivando o levantamento de conceitos que servem de alicerce na construção da intervenção.
O uso da metodologia ágil de análise de sistemas denominada iconix, proporciona um processo
de desenvolvimento de software em um curto espaço de tempo. Como resultado aos vários
artefatos gerados pela metodologia obtém-se um programa de computador capaz de funcionar
em ambiente internet, com comportamento de G2C e que é sugerido como ferramenta gestora
do monitoramento e das avaliações. Também revela barreiras enfrentadas no ambiente de
empresas públicas como a falta de infraestrutura, a resistência da força de trabalho e as atitudes
dos executivos.

Nas últimas décadas a educação superior no Brasil passou por diversas mudanças. O Programa de Reestruturação e Expansão das Universidades Federais – REUNI, foi a maior reforma executada pelo governo Federal em universidades públicas, nos últimos anos. O REUNI se apresenta como a grande reforma do ensino superior na contemporaneidade, tendo como meta global a elevação gradual da taxa de conclusão média dos cursos de graduação presenciais para 90% e ampliação da relação de alunos por professor. Esta pesquisa tem como objetivo estudar a percepção dos docentes da UFRN acerca do programa REUNI, em execução durante o período de 2008 a 2012. O estudo busca compreender como os docentes avaliam o programa e quais são as dimensões que mais influenciam nesta avaliação. O estudo utilizou-se de um instrumento de pesquisa (questionário), que foi enviado através do sistema interno da universidade, SIGAdmin, para todos os professores de magistério superior da UFRN. As respostas geradas pelo questionário foram processadas pelo software estatístico SPSS (Statistical Package for Social Science). Como técnica de análise utilizou-se da Análise Fatorial e Regressão Linear Múltipla. Foram obtidas 180 respostas, conseguindo atingir todos os Centros da UFRN e algumas unidades acadêmicas, chegando também aos Campi do interior do Estado. Através da pesquisa foi possível analisar como os professores da UFRN percebem o programa REUNI, implantado na instituição. Os resultados apontaram para uma aprovação do programa por parte dos docentes. Os testes estatísticos demonstraram que as médias obtidas nos diferentes Centros e Unidades Acadêmicas pesquisados foram as mesmas, não havendo diferenças significativas entre elas. Ficou demonstrado que a dimensão que mais influenciou nas respostas dos docentes está ligada aos resultados práticos do programa, enquanto que o conhecimento sobre as metas do REUNI foi a que menos impactou nas notas atribuídas ao programa. Outra dimensão que também influenciou na percepção dos docentes diz respeito à influência do REUNI em suas atividades. Foi possível observar que os professores da UFRN não veem o REUNI como um entrave às suas atividades.

Este trabalho apresenta com tema O gestor da Instituição Pública de ensino e a

Nova Gestão Pública, pois tratar de uma reflexão com o objetivo de compreender como

as ações do gestor, responde a proposta da Nova Gestão Pública e as exigências do Plano

Nacional de Educação, de modo a contribuir com a educação nas instituições públicas do

Rio Grande do Norte. Neste sentido, fez-se a pesquisa com gestores públicos das instituições

estaduais de ensino da 1a DIRED, de médio e grande porte (acima de seiscentos alunos),

procurando analisar a formação dos gestores e seus conhecimentos específicos que envolvam

as práticas da gestão pública voltadas para resultados e se isto reflete na qualidade da

educação, conforme autores como, Sveiby (1998), Moresi (2001), Brasil (1995), ARAÚJO

(2010), Brandão e Guimarães (1999), Pacheco (2011), Dahl (1990), entre outros. Sobre a

metodologia, no tocante aos fins, a pesquisa possui um caráter fundamentalmente descritivo,

com abordagem qualitativa mediante a complexidade, que envolve o estudo para compreender

como as ações do gestor, e a gestão da instituição pública de ensino voltada para resultados

são capazes de responder, as demandas sociais. O trabalho pode ser caracterizado como

exploratório, visto que os estudos foram desenvolvidos com o objetivo de proporcionar

visão geral à cerca de resultados para melhoria da educação. Ainda sobre isso, a investigação

exploratória por ter sido realizada em área na qual há pouco conhecimento sistematizado

sobre a gestão pública do ponto de vista da administração. Quanto aos meios para essa

pesquisa, foram utilizadas como fontes de coleta de dados: pesquisa bibliográfica, pesquisa

documental e entrevistas. A autonomia do gestor, as particularidades e o envolvimento das

pessoas no processo de gestão, assim como o planejamento coletivo, articulações conforme

as demandas, gestão de pessoal e dos espaços físico, assim como avaliações, são tópicos

estudados nesta pesquisa, de modo a propiciar uma análise mais precisa dos fatos. Partimos

da percepção dos diretores de escolas, para então analisar a formação dos mesmos, como um

fator importante nesta análise.

As universidades públicas, como instituições responsáveis pela formação cultural e profissional de excelência, por parte expressiva da produção científica e tecnológica e pela transferência de conhecimento aos processos produtivos, representam uma das mais complexas organizações produtivas da sociedade. Logo, a composição de um quadro qualificado de servidores deve refletir os rumos que precisa tomar para projetar-se no futuro, favorecendo a apropriação das premissas vigentes no contexto institucional público. A pesquisa tem como objetivo geral compreender como os servidores de nível superior da carreira administrativa da UFRN percebem o novo modelo de gestão pública, considerando aspectos como foco no cidadão, profissionalização, mérito, planejamento estratégico e mensuração de resultados, no âmbito de sua atuação profissional. É do tipo descritivo e caracteriza-se como estudo de caso, em que foram investigados os servidores técnico-administrativos em educação ocupantes de cargos de nível superior lotados na UFRN, utilizando a abordagem qualitativa de análise, com base em pesquisa bibliográfica, documental e de campo. Os dados coletados através de documentos dispostos em relatórios e estatísticas institucionais, bem como na legislação e normatização pertinentes, foram a base para a formulação do perfil dos servidores técnico-administrativos da instituição. A pesquisa de campo analisou respostas sobre os aspectos da nova gestão pública, através do método da análise de conteúdo e da técnica de análise categorial. Com a análise do perfil dos servidores de nível superior, foi possível verificar a aplicação dos profissionais técnicos na UFRN e as principais características deste grupo ocupacional em relação às premissas da nova gestão pública. Ainda que, em diversos aspectos haja convergência entre as práticas gerenciais e os preceitos da nova gestão pública, não é possível afirmar que os servidores se apropriaram dos processos de trabalho no modelo da nova gestão pública.

A eficiência constitui um dos pilares da administração, conforme o artigo 37 da Constituição Federal e promulgação da Emenda Constituicional nº 19, de 04/06/98, garante que a gestão pública seja cada vez menos burocrática e atinja seus objetivos introduzindo o principio da eficiência no rol dos princípios que regem a Administração Pública. Esta dissertação buscar mensurar a eficiência das varas únicas, cíveis e criminais do Poder Judiciário Estadual utilizando de técnicas não paramétricas, Análise Envoltória de Dados, as quais viabilizam a construção de benchmark´s (fronteira da eficiência) para comparar a eficiência entre as unidades judiciárias. O Tribunal de Justiça do Rio Grande do Norte pode ser visto como um prestador de serviços judiciais e o seu desempenho avaliado a partir de uma definição adequada dos insumos e dos produtos de cada segmento. A partir das bases de dados cedidas são analisadas a Justiça Potiguar, subdividida por varas únicas, cíveis e criminais, referentes ao período de 2011 a 2013, sob a ótica força de trabalho e celeridade processual em conjunto com a carga de trabalho.O estudo envolveu 49 varas únicas, 49 varas cíveis e 36 varas criminais, distribuídas em diferentes municípios do Estado do Rio Grande do Norte. O procedimento de análise foi estruturado por fases: (1) descrição da estatística básica, (2) calcular a correlação entre as variáveis de input e output para cada período (2011, 2012 e 2013), (3) Modelo de eficiência – compreende o peso (valoração) ideal de cada variável input e output, (4) Ranking de Eficiência, com o uso do modelo CCR orientado para output, (5) Benchmark – elencar as DMU´s eficientes. Os resultados apontam sob a ótica, força de trabalho, o papel importante de uma instituição pública em ter mais servidores efetivos no seu quadro funcional para elevar o nível de eficiência dos seus processos e sob ótica, celeridade processual e carga de trabalho, os resultados informam que as comarcas ou varas de menor volume processual tende a ter um nível de eficiência maior que comarcas de maior envergadura.

A gestão de estoques em hospitais é de suma importância, pois a interrupção no abastecimento de materiais e medicamentos pode causar danos irreparáveis a vidas humanas enquanto o excesso de estoques implica em imobilização de capital. Os hospitais devem utilizar técnicas de gestão de estoques para realizar a reposição em intervalos cada vez menores, como forma de reduzir os estoques e o capital imobilizado e, atender adequadamente as demandas dos cidadãos. A gestão de estoques pode ser um problema ainda maior para hospitais públicos, que tem restrições quanto ao uso de recursos e uma estrutura de decisão mais burocratizada. Atualmente o Hospital Universitário Onofre Lopes (HUOL) utiliza uma política de reposição periódica para material médico hospitalar e medicamentos, a qual ora implica em reposição em excesso, ora em falta de itens. O presente estudo tem como objetivo propor um sistema de reposição contínua por ponto de pedido para estoques de material médico hospitalar e medicamentos para o HUOL. Para tanto, foi feita uma revisão da literatura sobre Gestão de Hospitais Universitários Federais, Logística, Gestão de Estoques e Sistema de Reposição em Hospitais, enfatizando a previsão da demanda, classificação ou curva ABC e sistema de ponto de pedido. E ainda, descreveram-se as políticas de gestão de estoques atual e proposta, abordando o perfil da instituição em questão, a política atual de gestão de estoques e a simulação de reposição contínua por ponto de pedido. Para a simulação, a amostra foi composta por 102 e 44 itens de material médico hospitalar e medicamentos, respectivamente, selecionada com o uso da classificação ABC de estoques, priorizando os itens da classe A, a qual contém os itens mais relevantes em valor agregado, representando 80% do valor financeiro movimentado no exercício financeiro de 2012. Por se tratar de uma organização pública, sujeita às normas legais, foram realizadas duas simulações: a primeira seguindo as indicações para gestão de estoques da Instrução Normativa N° 205 (IN 205), da então Secretaria de Administração Pública da Presidência da República (SEDAP/PR); e, a segunda, tomando como base a Literatura especializada na gestão de estoques hospitalares. Os resultados das duas simulações foram comparados aos do sistema de reposição da política atual. Entre estes resultados, estão: a indicação de que o sistema de reposição contínua por ponto de pedido com base na IN 205 proporciona menores níveis de estoque de segurança e estoque máximo, possibilita uma redução de 17% no valor gasto para a reposição plena dos estoques, ou seja, uma redução no valor de imobilização de capital, assim como a redução na quantidade em estoque; e, que a simulação feita a partir da Literatura apresentou parâmetros que impedem a aplicação desta técnica para todos os itens da amostra. Então, uma mudança na gestão de estoques do HUOL, com a aplicação do sistema de reposição contínua de acordo com a IN 205, proporciona uma redução significativa nos gastos com aquisição de material médico hospitalar e medicamentos.

Esta dissertação busca compreender como as ações gerenciais implementadas pelo
Hospital Monsenhor Walfredo Gurgel no município do Natal promovem de forma
eficaz os benefícios do Serviço de Atenção Domiciliar/ Programa Melhor em Casa.
A pesquisa tem natureza exploratória e descritiva, com abordagem qualitativa. Os
dados foram coletados através da análise documental e com a realização de entrevistas
com os gestores do Programa na Secretaria Estadual de Saúde e no Hospital além da
aplicação de questionários com as equipes de atenção domiciliar e com os técnicos
da unidade de gerenciamento de vagas do Hospital. No tratamento das informações
foram analisadas categorias vinculadas às ações implementadas e aos objetivos do
programa. Os resultados mostram que: as praticas de acolhimento realizadas pelas
equipes produzem a humanização do atendimento por buscar garantir o acesso ao
serviço de saúde de forma humana e resolutiva; as redes de atenção em saúde ainda não
estão concluídas dificultando o referenciamento dos pacientes para outras unidades;
as redes possibilitam buscar apoio de outras instituições para minimizar os problemas
encontrados; a unidade de gerenciamento de vagas possibilita a redução dos custos,
principalmente por regular os leitos de internação e o registro ambulatorial das ações
em saúde em atenção domiciliar auxilia no processo de monitoramento e avaliação do
Serviço de Atenção Domiciliar/Programa Melhor em Casa principalmente por conhecer
o perfil epidemiológico e o plano terapêutico individual dos pacientes. Conclui assim
que a maioria das ações implementadas pelo Hospital contribuem para a eficácia dos
objetivos do Programa Melhor em Casa.